AT&T

I would give his place ZERO stars if possible or MINUS or NEGATIVE stars! I go to this place to pay my monthly bill and I don’t deal with the idiot employees most of the time.
When I did need help and had to talk to one of their employees, 99% of the time they were giving me the WRONG information and cause me more problems.
Some of the workers are kind of cocky and think they are God’s gift. None of the employees are ever rude or anything but I rather have them be rude than give me wrong information and cause me more grief and pain!!!
Basically they are not helpful at all and you can take their info with a grain of salt.
If you like to wait over 45 minutes for someone to help you, this is the place for you too.
I went to the Market Street location and their employees were way way way more helpful and had better bedside manner than the idiots that work here.

Good experience for me at this AT&T located in the Stonestown mall! Parking is pretty simple, outside or down in the garage.
Went in for the fitbit deal and got lucky enough to order them for delivery. Half off fitbits, it was a must!
We asked to get help and had our name written down, told to take a seat at a table and someone would come and service us as soon as possible. There was a bit of a wait, but it only took about 5 or 6 minutes.
One of the workers approached us and asked what we were looking for, told him I just wanted to buy 3 fitbit charge hr’s and he said alright. Nothing complicated for our request. He led us over and got all the information, sizes, colors, address, pick up or delivery.
Overall the experience didn’t take more than 15 minutes and we even got to try out the VR from Samsung since they had it on display! It was pretty cool to play with before we left.
Customer service was good, I was quite happy and found it quite endearing that the man had to triple check the sizes and colors. He was nervous because the skus were very similar and he didn’t want to get my order wrong. Kudos to him!

I went to the store a couples time when I had some problems to order the new phone online,& this time I came back to have them help me open the bundle for new business they’re all very nice & welcoming, especially Tam always helps me & Phong 1 of the manager, I would like to say «thank you» to them for being there to help me !

I’m a 69 year old man getting his first smart phone. I went to Parrot Cellular on West Portal and after being called «elderly» 3 times by my millennial sales rep, I left the store with my trusty flip phone. Yesterday I went to Stonestown AT&T store and this time I took my wife and tech savy daughter. Expecting similar treatment, we found ourselves in comfortable surroundings and the best sales rep I’ve met since I retired from my sales career. Tam Nguyen was excellent in every aspect of purchasing my new IPhone6s. He was patent and extremely helpful. If you are not tech savy and need to come into the 21^st century, go to the ATT&T store in Stonestown. I’m sure the other sales reps are good but Tam Nguyen is the best. I love my IPhone6s!!!

Very good experience at this Stonestown Mall store and with sales consultant Bob Luc. I came in on a mid-​Saturday afternoon and got helped right away. I had made an appointment in advance, but I think I would have been helped right away anyway b/​c it wasn’t that busy. Bob was very friendly and helped me get my new iPhone set up and answered several questions about other AT&T services. My new service was set up right away and everything seemed organized and efficient. What a relief!

This review is about Bobby, one of the store managers. Remember when a person in retail actually cared enough, and was well informed enough to actually help you learn about a product they offered? I mean genuinely cared about meeting your needs first, rather than caring about the sale first and foremost?
Well, Bobby embodies ALL of these positive traits. I was so pleased with his knowledge about the store’s merchandise, and that he was really listening to what I was saying, without rushing me through the conversation.

I came to this store couple days ago and wasn’t disappointed. I needed to activate my new phone that I received by mail. Marcus helped me with that. Thank you for your customer service

BOBBY AND AMY AT ATT STONESTOWN ONE WORD… AMAZING!!!
I was a sprint customer for three years and due to the last 6 months of issues I gave in and went into att at Stonestown, just on a whim… Bobby as well as Amy, instant greetings, respectful, professional extremely knowledgable. HONEST responses. To every worry and concern I had and asked. That same day, well that night came back, I left with two iPhones for myself and my partner. As well as switching my cable with them too! There’s nothing they cannot do! You never leave uneasy or worried.
Since then it has been 2 months– Bobby and Amy still continue to follow up with me or whenever I come in and ask how’s my service. GRADE A EXPERIENCE AND SERVICE and got for everything I asked. I never bothered with corporate anything before but if ANYONE needs a loyal and knowledgable individual GO SEE BOBBY or Amy at the Stonestown store! Top floor by Macy’s! We need more people who care like Bobby and Amy. I’ve never received that superior customer service in any other place before till those two.
Thank you!

I went to this AT&T Store due to the fact that my old «FLIP PHONE» only was able to text people. So I decided to get a new phone. Welcome to the 21^st Cent! Anyway, I was greeted in a friendly manner and only had to wait 10 minutes on a Saturday. I was helped by Jaydee. The first thing I told him was that I was not tech savvy. He was so polite and helpful that I will be only back to get my tablet. The service was a lot better here than the service that I received at the Geary Street Store.

AWFUL customer service here. All five of the employees I encountered were terrible ESPECIALLY the Caucasian? female with the black eye glasses. She didn’t even let me finish my question without cutting me off and telling me she’s «ON HER LUNCH BREAK! CAN SOMEONE ELSE HELP!!!» and zooms off! Wow, really?! Only one of the five employees knew a little of what she was doing but just not friendly AT ALL. TERRIBLE!

AWFUL customer service here. All five of the EMPLOYEES I encountered were terrible ESPECIALLY the Caucasian? female with the black eye glasses. She didn’t even let me finish my simple question without cutting me off and telling me she’s «ON HER LUNCH BREAK! CAN SOMEONE ELSE HELP!!!» And zooms off! Wow, really?! Only one of the five employees knew a little of what she was doing but just not friendly AT ALL. Ugh!

This place is the worst! I have a case that broke and has life warranty the case was $ 100. I brought it in once they switched it out which was fine but then two weeks later the phone case broke again so I came back to try and return it or have a different case which could be of lower value but better protection. The response I get is no. So I ask to speak to a manager and the associate comes back to tell me the manager said no that I must have the same case back. I have a family of 6 and pay over $ 500 monthly. Might just switch to T-​mobile or Verizon

I came in this afternoon to ask what I thought was a simple question: now that DirecTV is part of the AT&T family, can we come in to the store for DirecTV account questions or issues. This so-​called retail sales consultant named Urmla Kaushik (I got her business card) could not give me the simple answer I was looking for without me extending myself. That was bad, in my opinion. Hence this review as soon as I walked out the store (and standing right in front of their store) because I felt so irritated. I should also add she had no friendly demeanour either, definitely a look of someone not interested in providing nice customer service in my opinion. Even the way she finally answered my question (after I was losing patience and asked is the answer yes or no) it was in a way that she’s more interested in sales than just replying.
Maybe better luck at another AT&T store after I take time to regroup. Also, sorry I came in and picked to inquire with her (although I question if any of the others there would have been better).

Wanted to trade-​in an AT&T Next phone. Signed in with lady at front, no service or name called for 20 minutes. After 20 minutes I went to the service desk, and immediately got an attitude and told to go to the front to sign-​in again. Horrible service for a 10+ year customer. I left the store and just called AT&T Customer Care and received much better service.

AT&T is horrible enough, and the Stonestown AT&T store is the cream of crap. I have the unfortunate occasion of being in this store twice, each time left with traumatized experience from their useless rep. Some of the most idiotic and useless reps you can find in any store. They can’t do anything more you what you can do yourself at home from the website. And BTW, don’t expect to them to have anything in the inventory. They pretty much stock nothing. So save yourself time and don’t ever waste your time to come to AT&T stonestown.

The service that was provide by Amy Chong and the Assistant Store Manager Quincy Chu has been the worst experience that I have ever received from any AT&T location. They are rude and unprofetional. Amy refused to provide me with her busness card and it took some time to obtain one from Quincy. I have been with the company for many years and if this has been my first experience with AT&T I would have taken the 6 lines that I have with AT&T to another provider.

From 5-​stars in my earlier review to completely awful. Congratulations, AT&T!
One of the people on our wireless family plan is eligible for an iPhone upgrade so we started with AT&T because, when I upgraded my phone last year, the downtown SF store offered great sales staff and a decent upgrade option.
Well, the twit we were assigned to «help» us was rude, snarky, and had limited knowledge. He told us that we could either pay «list price or more» to upgrade unless we signed on to the one package he was pushing which worked out to list price but had benefits. But, even then he had no current model phones in stock and the waiting list extended into November (3+ weeks). He didn’t offer explanations of the different plans or any AT&T alternatives for waiting until November. He just flat out had no phones and no good options for us.
He told us we should try the Apple Store.
All of this could have been an honest salesperson telling the clients the trust. Except he was not friendly in the slightest or helpful. He had no personality or sense of humor. He was just a stuck up piece of work. Young and entitled, stuck at a dead end job because the world doesn’t yet recognize his brilliance.
Really stunning behavior and attitude.
My friend who was looking to buy the phone said he thought of talking with the manager, but decided it wasn’t worth it. After all, even if the manager cared, they still had no phones until November.

Worst customer service ever! Went to ask for help with my iPhone plus and they really just didn’t want to help me. Had gotten talked into their next plan instead of purchasing a phone. What they don’t tell you is that it can only be returned in the mail. Since there’s no contract you’re stuck unless you go to another carrier.

Worst internet service i have ever had. I live in the outer sunset on noriega. I cannot even stream music. It frequently cuts in and out.
Our rep is super cool, but my cell phone hotspot works 10x faster than my internet service.
This is supposed to be tech city.

If I could give this store 0 stars I would. Why? Well let’s start with the people that work here have no idea of How phones work. I came here a day ago to have my phone looked at because it was stuck on an endless loop of restarting. What they concluded was that «I broke it». They sent me to get my phone rebooted at a AT&T device center and that still didn’t help. I go to a AT&T store downtown and within minutes they fixed my problem. It should not have taken this much running around to get my phone fixed. If it wasn’t for this store downtown I would’ve left the carrier completely. I’m not one to throw somebody under the bus but DO NOT GO TO THIS STORE. All they had to do is refer me to a warranty center. How come they didn’t? I am dissatisfied with how I was treated as a customer here. Thank god for the AT&T downtown.

Not happy about their 14-​day return policy on accessories like screen protectors. Most everywhere else gives you 30 days.

First, I have been to this specific AT&T store for years, I believe more than 10 times and it always take us EXTRA effort to get what we need. They are NO knowledgable, very slow and not efficient. I truly believe it’s mainly how AT&T company that makes their employee so «useless». If you don’t have to then don’t go to the store to take care of your business. Call 611 instead.

Just when I thought the service at the store is mediocre, in the end of the month, after my visit I received an unauthorized change of my plan that I did not authorize that added $ 15 to my plan. I was just at the store for a change of SIM card. The plan is shown to have added on the exact date of my visit. The store people mentioned nothing of such addition and I am left with confusion and anger.
PLEASE, for the love of god, DO NOT GO TO THIS STORE.

I came in on ⁶⁄₂₈ to get an updated SIM for LTE for my phone, and made sure to confirm that my unlimited data plan would be left untouched. Got my sim, left the store, and everything was fine until I woke up to a text saying that I had used more than 75% of my 3GB plan…
I went to the AT&T store in Milpitas to find out what happened and they gave me a logical explanation for how it sometimes gets mistakenly removed when updating SIMs, but they gave me back my unlimited. I’m irritated that I wasted my time, but whatever, mistakes happen. However, while going over the rest of my plan to make sure the corrections were made I noticed that on ⁶⁄₂₈ the person who had helped me at this store (Stonestown) had added an insurance policy to my account without my authorization, charging me an additional 9 dollars a month… The employees at Milpitas told me that you’re supposed to have a manager be present in order to even authorize adding insurance, and I most definitely did not speak with any manager while I was there.
What makes you think you can do that!!! The manager at Milpitas said he would place a call to the manager here at Stonestown, but I will still be filing a formal complaint.
Guess I should’ve known when they handed me a business card on the back that said «I can help you» in quotations and all.
«You really helped me»

Walked into the store to get an upgrade and the greeter was just looking at me like I was supposed to say hi to him first.
So eventually I just walked past him and nothing was to be said.
Continued walking around the store and no one wanted to help me so I left.
Will I ever come back and help this location out with my business? Hell no!
I didn’t get the guys name but he had a burn mark on above his eye, and if you read this you should get a job that doesn’t require you to talk to customers.

The two stars that I’m giving them is because Christopher was very pleasant and professional. The transaction, however, was super clunky because of technical issues on their end. It’s one thing when the technology goes poorly at, for example, a coffee shop. It’s another when you’re going to get advised on a technical purchase and none of their tech works well.
First, the iPhone I selected wasn’t inventoried properly in their internal spreadsheets, so after waiting five minutes for Christopher to get a key and retrieve it, he had to go back and swap it out for another one.
Second, when I entered ALL of my information into their iPad to complete the transaction, it glitched and we had to do it all. Over. Again. That took almost 20 minutes.
Since that was going to keep me there so long, I decided to log onto the cloud and get my new phone sync’ing up with my old information. Couldn’t log onto the guest internet, so Christopher (kindly) logged me into their internet wifi to complete it.
Seriously clunky, which isn’t reassuring for a tech business. I think next time I’ll go to the downtown SF location. This place just made me feel frustrated and annoyed.

Customer service is a joke.
I came here because I needed to retrieve lost/​deleted voicemails. The sales associate, Chris, was absolutely no help. He was more concerned about ushering me out, because apparently, I wasn’t going to purchase a phone or doing any sort of upgrade.
He told me to go to Apple, but Apple told me to come here. I spoke with others and they ALL said it’s AT&T that’s supposed to handle this issue.

I went to this location the other day because I needed a new phone. My iphone crashed and burned on a San Diego trip (well not literaly, it just shattered) so I decided to give this location a try because the past locations I have used in the city for a phone have been somewhat lacking in the customer service dept. I am not difficult or rude at all. But I decided to stop whining about it and be about it and go to a ATT store I had never visited before.
I had the pleasure of being helped by Chris, he was great !
I have had quite a few friends work for ATT. I know they were paid pretty well
but sometimes not treated so well (SORRY ATT, not hating on you guys but
the truth speaks) I hope the people at this location are treated well because Chris was great ! he helped me set up my new iphone 6, and he suggested a nice screen guard as my iphone 5 screen shattered due to me not having a screen protector on it.
He helped me back up my phone from icloud so everything was on there when it turned on. I am very happy with my new phone. I am trying to make some career changes this year and I feel this phone suites my needs for emailing and communicating. I looked at the androids since I always neglect them but Galaxy and Note and all that did not catch my eye. Im an iphone girl #forlife #allday
but in all realness, come to this location I highly recommend it !

Why you pay a greeter to inform customers to wait escapes me. you can just put up a sign and a ticket stub.
this greeter person is just twirling her thumbs. Why why why!
I hate waiting. Someone is now working on my problem.

DO NOT GO TO THIS STORE IF YOU EXPECT SERVICE OR TO SOLVE ANY OF YOUR PROBLEMS. THE MANAGER DOES NOT GIVE A FUCK
I would give this store zero stars if I had the choice.
I came in trying to return a phone I had purchased unknowingly from an ATT authorized retailer. They told me that without a receipt, they would not be able to return my phone. The wait was about 30 minutes which wasn’t bad considering the iPhone 6 had just released. The girl that helped me was super sweet and an awesome set of nails.
This was above her pay grade though so I asked the manager for advice instead on how I might possibly do the return and they told me to go to a Parrot reseller who would be able to help me and I was happily on my way. Half way out of the mall, I wondered what if my reseller was not associated with Parrot?
I called the location that sold me my phone and they confirmed I as I suspected. They informed me that the ATT store should be able to help me return my phone. I came back into the store and talked to the manager who continued to refuse service and told me they can not do anything about it. I asked the manager to talk to the reseller since I was getting different information and he begrudgingly did so in the most rude and uncomfortable way he knew how.
After he agreed and I placed the call, he put his hands up and told me to hold because he was «busy» even though he had agreed only seconds earlier and no customer came up to him. I saw him simply click around nonchalantly on his computer screen for the next two minutes while I awkwardly asked the kind and patient reseller to hold on a sec
When he took my he purposely put the phone on speakerphone even though the ATT store was loud and bustling with iPhone buyers. He did this to try to embarrass me because the speaker phone not working was one of my complaints. It worked this time but I don’t really see the point of this as I am legally allowed to return it within 14 days of sale… Asshole move.
On the phone call the reseller explained that the ATT store should be able to package and print the shipping label for me, in which the manager agreed and said «yes that’s what I’ve been telling her». Lies.
He hung up and I asked to him to help me print the label, and he said he can not do that and that I would have to call ATT customer care.
At this point I was furious and called him out for being unhelpful… I was still polite and used no cuss words even though I was shaking with anger…
And he responded with «well you’re the one that came into the store expecting service with no receipt» This fucktard manager is employed to help all ATT customers which I am a damned loyal customer for years and years. I was going to punch him in the head but instead I decided to storm or walk calmly out and go home because I’m a small little Asian girl and he looked like he could care less if I yelled at him.
By the way I did call customer service and confirmed that he would have been able to help me print the label at the store which would have saved me 30 minutes at least of the phone tree. I told customer support the story and she was mortified. I hope he gets fired whatever his name is. My deepest regret is not getting his name that day.

Over All, the store is fine. The staff are particularly friendly and truly give you their undivided attention when working with you. They are pretty organized, using the now standard Check-​In system.
They could really use a Kids Corner, I think that would cut down on the multitude of little ones running around the store pulling phones out of holders and setting off the alarms (which happened at least 6 times during my hour-​long wait).