First Class Carpet Cleaning

Consider yourself enlightened to have discovered their behavior and tactics before your appointment or settle for a bit wiser after a whole day wasted.
To think that they must resort to this tactic just to make a profit is sadly absurd, but for Group-​on and LivingSocial to allow them to continue is disturbing yet be it an old revelation; courtesy and responsibility are dead.

These guys are evil scam artists. They did the same thing where they said that cleaning would not help the carpet and we needed a deep cleaning. Talked them down from $ 200 to $ 120 and when done the carpet had new splotches all over that weren’t there before.
Booked them to come back and they didn’t show up. Waited for 3 hours. Booked them a second time to come back and again they didn’t show up at all. Taking them to court now.

Do not use! This will sound familiar if you read the other reviews, which I normally do but didn’t this time, my bad.
Bought the Livingsocial deal for $ 40. They show up almost on time walk into the house and tell me that what I bought was a carpet refresh, would not really clean anything. If I wanted my carpets clean it would cost me an additional $ 199. But hey, they would throw in the scotch guard for free. Should have asked them for a clear coat. I talked them down to $ 100 if I paid cash and I kept my voucher. They did do what they promised and «cleaned the carpets like I have never seen before». I have never seen a carpet cleaned as poorly. A white towel put down when they left and stepped on came back dark grey. If I hadn’t spent hours last night pulling out all the furniture and taken time off of work to let them in I would have sent them home as soon as they started their bait and switch.
Complete scam! I could have done a better job myself for half the price by renting a machine from Safeway.
As for the phone customer service It took three calls leaving messages before I was able to schedule an appointment.

These guys are scam artists. I bought a living social deal to clean my 2 bedrooms and my hallway, they almost forced me into paying them an $ 100 for a deep cleaning, and even told me that if i didn’t do it that the carpets would look worse with just the regular cleaning. I held my ground and said no, please just perform the cleaning that I paid for. They were visibly upset. They took my voucher number and went to their van to get the carpet cleaner, then one of the guys came back to my door and said they forgot the cleaning supplies and will be back in 30minutes. They never returned. I had already moved all furniture, taken a half day off at work, and waited for 4 hours for them. They didn’t pick up the phone or reply to my texts, complete scam artists. I called them again today and asked why they left and didn’t come back and they hung up on me twice!!! I’ve filed a complaint with living social and would hope they rectify the situation to the best of their capabilities.
DO NOT USE FIRST CLASS CARPET CLEANING CO!!!
SCAM!!!

Save yourself a lot of trouble and avoid this business. We bought a living social coupon, called to set up appointment, made appointment, took day off work to be available for appointment, moved all furniture out of rooms and waited. Half hour past appointment window I called to inquire about our appointment and was told «we can’t come today because we are at a house with 16 rooms that need to be cleaned. we can come tomorrow». When I complained about this and explained that there was no way I could take ANOTHER day off work to be there for them, I was told they’d call me in a few minutes, that they may have a way. NO CALL back. It’s now 6:00 PM and they are closed. HORRIBLE.

I’d give no stars if that was a option. Scheduled appointment, move all furniture and then they were a no show and never got a call from them. Nice. Very inconsiderate to say the least. Who would want these people in their house.

These guys are amazing! Really, 1^st Class. We had a coupon & they offered to do a ‘deep clean’ for only $ 49 more, but the carpets are really just so damaged we decided unless the slumlord wanted to pay we’d keep the standard. Well, there was plenty of stain action they told us would probably never come up — but it did! The carpets look great. They even moved things we did not move & went above & beyond to do a fine job. There’s no smell, though it does take awhile to dry in this rainy weather — so keep that in mind & have a plan for at least 10 hours away from home. Or rent a carpet dryer/​fan thing for the day. With our heater on the carpets dried within a few hours. Totally worth every penny, thanks!

I really was surprised by the quality of their work. I have 3 bedroom apartment with carpet flooring and I do carpet cleaning once a year. My carpet is in a pretty bad shape and I understand that not all the spots can be removed, however I appreciate the effort the technician put! He was very professional and didn’t waste a minute of his time (I offered him a cup of coffee, but he refused)…
I would definitely recommend them and will use them again in the future!

it was a great experience working with First Class Carpet Cleaning. They cleaned my whole house, carpet and upholstery and gave me a good price. They have affordable rates and a high quality job. I’m very happy with their service and pricing. Definitely will use them again in the future.

Total scam! I don’t trust them. I called and explained I had stains which reappear and asked if they thought they could fix it. She asked if they were pet stains, and I said yes; potty and throw up She quoted me $ 49 dollars for 1 room plus 1 dollar a stair. I set up appointment, and once he started setting up, I wanted to confirm the price. he said yes, $ 49 for steam cleaning and walked away. Then I again tried to confirm my price and he said that pet stain treatment was extra, I had to drag it out of him. he said dont worry, its not much more. again, I had to ask HOW MUCH IS THIS GOING TO COST… and finally he said it was $ 49 plus $ 20. I just dont like people who aren’t honest and try to add hidden costs. Shady company. I told him to forget it. He packed up and left. (he did do one spot test area)
AND. when he turned on machine to do the test, it was upside down and sprayed all over my grandmas antique dresser, wallpaper, curtains and window. He just stood there, I literally had to shove him out of the way to run over and move the thing and clean up. what a mess!

I do not recommend this place…
«First Class Carpet Cleaners’
I just want to state what they ‘DID NOT tell me! I had my carpets cleaned and they told me they have a «high-​tec dryer» and the carpets will be dried in 4 to 6 hours. Well, after they charged my card and all is done the carpets were not dry after 6 hours. So I called and they said since they were deep cleaned with shampoo that it would take 2 DAYS TO DRY!!! I was quoted right before the cleaning by the guy cleaning my carpet, 4 to 6 HOURS… WTF
They did an average job cleaning the carpets, but it would have been nice to know that it takes 2 Days to dry!!! Very Inconvenient!!!

Here is the story of
and their Subsidiary? «Royal Carpet Cleaning» since they do not seem to have a Unilocal review yet: STAY AWAY! THEY ARE A SCAM! THEY ARE A COMPLETELY UNETHICAL COMPANY!!! They advertise prices way below the market rate and then show up and demand a rate WAY OVER market rate. Their website says $ 49 for 2 rooms, so I scheduled them to clean my apartment on my move out. I called them 3 times to confirm the price, asking if the price covers chemicals, the machine etc. They say it covers everything. So I am about to turn over my keys when the guy shows up but not on time. He then says that he can clean my carpets with out any chemical but it cost $ 150 or I could have them use shampoo on the carpet and pay $ 250. THEY DEMANDED 5 TIMES WHAT THEY PROMISE ON THEIR WEBSITE AND WHAT THEY CONFIRMED WITH ME OVER THE PHONE 3 TIMES!!! His piece of junk machine spilled dirty water on my carpets and left a stain. HE REFUSED TO CLEAN UP AFTER HIS OWN MESS!!!
STAY AWAY! THEY ARE LIARS AND CHEATS!