Rebecca Minkoff

I’ve had a really good experience with their store manager and stuff. They kindly agreed to give me a store credit for defected item and I really appreciate it. Can’t wait to purchase their beautiful goodies soon !!! Thanks ladies !!!

I purchased one of the most useful things I own, an iPhone case wallet. The service was superb I was offered mini desserts as well as a choice of drink between champagne and mimosa. Unfortunately when I left the store I was given the wrong size of case. But I was also given a complementary candle.

I went into the store to pick up a quick gift and was kindly welcomed by Sharon who showed me around and recommended different bags. I was also interested in the smart mirrors that I heard about. A common misconception is that these mirrors track you in the room but what actually happens is the clothes have sensors on them and the mirror acts as a giant touch screen so you can order different sizes through that instead of having to keep going out of the room to get it yourself. They even have different lighting settings that you can change which was super cool. I ended up leaving with a bag for the gift and a coin wallet for myself. The girls working weren’t at all pushy and were very friendly! I’m definitely going to return for future RM purchases!

I like the clothing in this store but recently I had to leave despite wanting to buy my daughter a few outfits because a sale lady would not stop pestering us — She literally commented on every item of clothing we touched. She knocked on the door and then starting raving about how great the outfit was. My daughter is 5 ‘7 118 pounds — runs marathons — she looks fabulous in everything — we do not need constant reinforcement. Loved some of the clothing but left and shopped at the other boutiques on Fillmore because of this sales lady. She needs to go!

This review is solely based on the repair policy and customer service quality of the company. The staff in the store was polite and gracious; this has nothing to do with them.
My problem is with the company’s policy. I’ve bought several bags throughout the years and have been really happy with their bags. A few months ago, I bought a classic black crossbody bag and it’s been a staple. I literally carry it everywhere. I thought it was great. To my surprise, the strap just fell off the other day without warning.
While I completely understand that things happen and sometimes there can be a manufacturing defect, I was disappointed with the response I received. Apparently the company uses a 3^rd party vendor to do its repairs. This is totally fine except it can take up to 8 weeks to repair! Dana, the manager, graciously offered to try and expedite the service but couldn’t make any guarantees. I just feel like if it’s going to take such a long turnaround time to fix the bag and it’s out of stock, the company should do something about the inconvenience. It was sold to me as a bag that I could use everyday (which I did). Now it’s going to take weeks/​months to fix it. Other companies have offered a discount or gift card for similar situations. Also, heads up on the quality of their bags. This has now happened to myself, 2 friends (1 of which bought the same bag) and this girl that happened to be in the store at the same time (she said the handles came apart on 2 of her bags).
Not going to lose sleep over this one but thought others might want to know about this in case this happens to their bag. Probably not going to purchase another bag from them again. Not worth the effort and plenty of other bags out there.

Rebecca minkoff is one of my favorite designers, and I am in love with her handbags. Upon walking into this store, I was greeted quite warmly, and was taken care of really well. The employees were all really friendly, and even offered their own tips.

I hate to give anyone a horrible review, but after seeing Rebecca Minkoff’s ‘smart’ dressing rooms, I felt it was important to register my opposition with the hope that I might call attention to this abject invasion of privacy for people who aren’t aware of it yet. I fear it’s far too late, but perhaps it won’t be — if enough of us stand up? Not likely, I know, but after a full month of consideration, I was still thinking about this and realized I couldn’t live with myself if I didn’t at least voice my objection. So, anyway, to be clear, the purpose of this review is not to knock the merchandise or the sales people but simply to send a STRONG message to this company that, for many of us, «smart dressing rooms» — and their insidious tracking of our every movement — are NOT OK.
Fast Company provides details of the company’s latest in the following article, for those of you unfamiliar:
In the article, they ask, «Cool or creepy?»
For me and my friend, the answer was a resounding, «CREEPY!». We walked out of the store wide-​eyed with horror (and also kind of laughing at ourselves for being so naïve as to be surprised).
I should add that I’m not much of a shopper and had merely ducked into the store to see what time it was. The saleswomen were perfectly nice to us. So this review is only of the ‘smart dressing room’ itself. My hope is that if the company realizes there is vehement opposition to this practice, they might reconsider plans to put this in all their stores, along with Nordstrom, etc. (see the Fast Company article for more).
Rebecca Minkoff states that their goal is to make real shopping ‘more like online shopping’. But really this is just a sinister tracking device, and if these dressing rooms start popping up everywhere, our lives out in the world will be filled with the same kind of BS that our inboxes are. And that’s just the tip of the iceberg, the rest is far more disturbing. Seriously. I have no desire to be tracked everywhere I go and with everything I touch (yes, literally, with everything you touch you are tracked!) .
No thanks, Rebecca Minkoff.
Just say no to creepy, Orwellian tracking. Thanks for reading.

If you have inked part of your resolutions for 2015 to focus on «investment pieces» and staples for your wardrobe, Minkoff is the style that parlays to this mission. I find the style to be a Modern spin on classic Chanel with a twist of leaning in power. I was drooling over all the purses, clutches, and wristlets. I love the Tiffany blue envelope purse. The sales people are friendly and welcoming.
This store is brand spanking new in the SOHO-​esque neighborhood of Fillmore where you can find NARS make-​up, dry bar, Alice & Olivia, Marc by Marc Jacobs, Jonathan Adler, etc. It’s right next to an excellent Peruvian restaurant, Fresca. It’s definitely worth strolling though here as they are fully stocked now.