Sutter Health CPMC

San Francisco, United States

2

Closed now

11 reviews

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Telephone:
+1 415-600-4140
Website:
www.cpmc.org
Address:
1375 Sutter St Ste 101, San Francisco, CA, 94109
b/t Franklin St & United States Highway 101
Lower Pacific Heights
Nearby public transportation stops & stations:
0.6 miBig Bus Tours Stop 7, Civic Center
0.7 miBig Bus Tours Stop 6, Hilton Hotel
0.7 mi19
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Bussiness info

By Appointment Only
No

Today

Today 8:30 am – 5:00 pm
Closed now
Local time (San Francisco) 8:28 AM Tuesday, June 3, 2025

Business hours

Monday 8:30 am – 5:00 pm
Tuesday 8:30 am – 5:00 pm
Wednesday 8:30 am – 5:00 pm
Thursday 8:30 am – 5:00 pm
Friday 8:30 am – 5:00 pm
Saturday –
Sunday –

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Vicinity

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Arkady Gendelman, MD
1375 Sutter St Ste 201
1
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Shilpa Jain, MD
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Hala Ali, MD
Sutter Pacific Medical Foundation 1375 Sutter St 3rd Floor
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11 reviews of Sutter Health CPMC

No registration required
Place rating: 1
San Francisco, CA
Stay away if at all possible, try not to allow your labs to be sent here by a third party. (You have that right.) Shoddy work, poor billing services, disorganized record keeping. Will send bills to debt collections without trying to bill customer first, no attempted contact. Impossible to navigate automated phone system, rude customer service if you EVER manage to get hold of an actual person. Avoid at all costs. Or it’ll cost. A lot.
Place rating: 5
Daly City, CA
I just got back from a series of medical tests that took all day. I was expecting a stressful time the staff and nurses at nuclear radiology were so kind and thoughtful. I did not hurt or get scared. I wish all hospitals are like Sutter.
Place rating: 1
San Francisco, CA
Checked in to Emergency at Sutter Health at CPMC around 11:30am on a weekday. The breakdown of my bill:
Pharmacy $ 319 (two Tylenol pills for stomach pain); CT Scan $ 5,425 (abdomen and pelvis with contrast); Laboratory $ 549 (blood test — nurse made a mess and spilled blood on floor); Emergency Rm $ 2,005 (11:30am to 4:00pm — no overnight stay)
Total charges: $ 8,298
Ins coverage: 4,674
My out of pocket $ 3,624
A separate bill of $ 468 was for the technician who did the CT Scan which I paid $ 23. Sutter will send my bill to collection agency if not settled within 12 months.
Place rating: 1
Corte Madera, CA
Sutter Health is one of the worst hospitals on this planet. For a «developed» nation, this place is astonishingly horrible. This place is the pinnacle of bad American healthcare where they have no problem leaving you to die.
The nurses and doctors here will make it their number one priority to waste your precious time while running you around in circles trying to find help with medical advice, prescriptions or basic care.
The smug arrogance of some of these doctors is disgusting. And to think, they were my last hope in finding some direction/​help so that my friend could get her chemo medication. The doctors at Sutter Health treat you like a parasite that they can’t shit out.
Don’t ever get medical assistance at Sutter Health
Place rating: 1
San Francisco, CA
I normally get labs done at Labcorp — my doctor switched to Sutter, so my last regular labs were done at Sutter. I was shocked to get a bill $ 1500 more for the same labs I get at Labcorp. My portion after insurance is $ 400 where I used to pay $ 27 at Labcorp.
Lesson learned.
Place rating: 4
San Francisco, CA
Came here on a Sunday after my boyfriend accidentally cut himself opening an oyster. I prepared myself for a 3 hour wait before the doctor would see him. DEF. not! We were in and out within 45 mins. The doc came in fast and looked at his wound and got all the materials that he needed and stitched him up! in and out!
Place rating: 1
San Francisco, CA
My Doctor asked me to get a Chest X-​Ray and gave me a list of providers where I could get this. I went to CPMC since it was the most convenient. I assumed that the charges would be reasonable.
I was charged nearly $ 500 for a chest XRAY. The customary charge, I have since learned, is in the neighborhood of $ 150 or less.
Perhaps the charge was inflated because I have insurance, but I am expected to pay due to the deductible. (Perhaps the charge would be even more if there was no insurance). I am attempting to appeal the charge but haven’t yet been able to penetrated the beauracracy to figure out where to file the appeal.
(The service was good. The practitioners were competent and friendly. I have no complaint about that.)
Place rating: 1
San Francisco, CA
Do not go here. They charged almost $ 800 for a wrist Xray when the going rate is less than half that everywhere else in SF.
The did not warn us or alert us about our copay despite ample time to do so. We ended up paying $ 500+.
When I called to see if they’d work with us on the price, they were dismissive and said that’s how much Xrays cost in San Francisco.
Place rating: 1
Berkeley, CA
Stay away at all costs. I was just charged $ 1,000 for an X-​Ray. My insurance only paid half of that, which is not surprising considering the normal cost of x-​rays.
Place rating: 1
San Francisco, CA
If I could give them negative stars, I would. Sutter Health is a non profit organizations that makes a lot of money and they prey on poor people. Their charity care program is a scam.
Place rating: 5
Brisbane, CA
This place is fast! I needed an x-​ray and decided to try to get it done during my lunch time. Found meter parking in front and ran up to what I thought would be the usual long wait. Boy was I wrong. I was in and out in less than 30 minutes! Left me time to grab a latte and sandwich down the street and head out to a meeting.
And get this, by the time I got to my meeting about an hour later, I already had an email from my doctor with the x-​ray results. Now that’s service!
No appointment needed. Just walk on in.