Usha Varma, MD

BEWARE: if this place can be given zero stars then that’s what it deserves. I called to make an appointment as a new patient hoping to find a new PCP close to home. I never got a confirmation call for my appointment. This was in August 2015.
I could’ve shown up 30 – 60 mins late and probably would have never received a call. There was a wait to see the doctor even though I had an appointment which was fine, I’m used to waiting at doctor offices.
This is the part where I’m very ticked off. The appointment went just fine, I addressed my concerns and symptoms and Dr ordered for me to get labs drawn. I go to the usual Lab I’ve been going in Alhambra. The doctor told me to check back in a week later for the results.
I followed up a week later and was told by the receptionist that they haven’t received anything. Called back again a week after, nothing and was told their fax machine is broken. Called again and still no results. Called again, was told to call back at 9am because the doctor wasn’t in yet. Called after 9am and was told that the doctor doesn’t get in until 10:30am. Got tired of waiting so I called the lab to find out if my labs were ever processed and delivered, was informed that it was HAND DELIVERED on August 14. They have had it for the past 2 months and I NEVER got a call.
Called again this past week to ask if I can get a copy of my lab results, the receptionist said she would ask the doctor and ask for my phone number, her responses were «mmhmm uh huh», sounded very convincing that she was writing my number down. I had to ask if someone was going to call me back she said «yes, after I talk to the doctor» and sure enough NOBODY called me back.
That receptionist needs to learn a thing a two about customer service. If you don’t like your job then go find another one. You are an INCONVENIENCE to the patients.

Amazing doctor!!! She answers all your questions. Best advice to give make an appointment because without an appointment is an hour or 2 wait time… The staff are beyond friendly!!! Love it.

Awful bedside manner. Expect a wait of at least 45 – 60 minutes for something as simple as a flu shot even without any other patients in the office.

The office isn’t fancy but the service is Absolutely Spectacular !!!
I went during the first month of my first pregnancy and I was seen quickly, Dr Varma sat down while answering all my questions, scheduled all my blood tests, and got me ready for transfer to an ob gyn. The office staff also called me the moment my test results were in.
Two months later it was above and beyond the call of duty when Dr. Varma herself called to follow up on a call I made at 5:30pm. The office closes at 5pm by the way. I never expected that and I still don’t but I’m veritably impressed that Dr. Varma is the 2^nd Doctor in my life that’s ever called me themselves.