Baskin Robbins

I came in this afternoon to get an ice cream cake for my brother’s birthday! I haven’t been to baskin robins since I was a kid so I thought today was a great opportunity to drop in and purchase a cake.
The place is quiet small, as well as the parking area. I walked inside and saw that the store was completely empty… Hoping that it wasn’t just me inside the front of the store, a worker was close to the back of the room and greeted me. I headed straight to the already prepared ice cream cakes. I didn’t realize how expensive these cakes were to be honest with you! For a small cake, round, and serves 6 – 8 people — it cost $ 29.99. Also, the bigger the cake, the more pricier it gets which ranged to about $ 49.99 (haven’t purchased an ice cream in a long while!)
Other than the prices of the cakes catching me off guard, I liked how everything was labeled — such as the flavor cakes they had, shapes of the cakes, and the different color icing they had on it. I chose the Oreo cake! It was pretty tasty!
Once I chose the cake I wanted to purchase, the lady who helped me out kindly wrote «happy birthday» immediately right after.
The place seems like it’s mostly empty but the service is great and you definitely get what you pay for!

Screw you Baskin Robbins for firing Scott Lang aka Ant Man! Baskin Robbins customers always finds out! ;p

Dirty and their softserve machine wasn’t working

This Baskin Robbins has probably THE worst customer service ever. My boyfriend’s family, a friend, and I just left this place angrier than ever.
We got 2 double scoop cones, 1 double scoop cup, and 2 single scoop cups. I watched the girl who seemed pretty new at the job as she entered 2 single scoops, 2 double scoops, 1 MORE single scoop, and then 2 MORE double scoops. I asked to see how she had rung it up BEFORE she swiped the card but ignored my request and completed the transaction. I asked to see the receipt as it was not given back to us with the card, and the other girl came to the register and asked what was wrong. I explained that I saw her ring up extra scoops. and she told me that the girl had rung up 4 single scoops and 2 doubles. She then continued to raise her voice at us, claiming that the other girl had just rung up 1 of the doubles as 2 singles so she basically did everything correctly. I asked to see the receipt as she was pulling it away from me. She then said that she was going to ring up the next customers. After the other customers, I finally got it after 3 times of me asking. The receipt had 3 different «items»: 4 single scoops, 2 double scoops, and 2 more doubles. I was wrong about what I saw, but because it was wrong in the end, I tried to explain that we were over charged. The second girl then raised her voice even more and said that the only difference between 2 singles and 1 double is 19 cents and asked if we wanted the difference from her own pocket. I told her to just do a void/​return and rering our transaction. She then told us that she can’t because she doesn’t know how to yet. I then asked for the manager, and she continued saying that she doesn’t know how to do a return, raising her voice every time she said something. I finally asked why she is arguing with me and raising her voice when they obviously made a mistake. She sarcastically said sorry and said that it’s just the way she talks. I was very annoyed with her attitude and my boyfriend’s mom stepped in and pointed out that in the end, I wasn’t upset because of the difference, but the attitude tbat she was giving us.
Girls, a few tips for you from 2 ex and 2 current cashiers:
1. Don’t complete a transaction when a customer asks to double check it.
2. Don’t try to hide the receipt.
3. Don’t argue that the total is correct when you say yourself that you can’t even do basic math.
4. Just don’t argue with customers, especially when they point out very specific mess ups you have made.

Worst baskin robbins ever! The old lady gave me melted ice cream and the cookies that were 97 cents were stale and old! No refund and bad experience!

The ice cream is not bad, all be over priced it. The service looks OK although everybody looks as though they’d rather be anyplace else if they could get paid.
My boyfriend and I went in there to purchase an ice cream cake for her brother’s graduation bbq. Ice Cream Cakes are tasty.
The young lady looked like she must have been thirteen. We requested the colour of the cake be decorated Blue and Maroon (the college’s colours that the brother was graduating from).
This is only a specially uproarious one. As we’re pretty good humored folks we had the situation rectified and would have been pleased to have shared a laugh. At least possess up to a significant discount in some way or give it. The woman did not even understand what color maroon was.
They offered alternative or no substantial reduction to their error. The price was eaten by us (literally).

I recently came in here to get a pint of cookies and cream ice cream. It was going well until I got to the cash register. I asked the lady if I could get another pint but she already put in the order. So she had to make another transaction for my other one. She gave me some attitude while I was buying my second pint. I also asked if they were hiring and she straight up said no. She didn’t say anything when I left either. But the ice cream was amazing balls.

Review is for an Ice cream cake custom order.
Called into the Milpitas location 2 days before a party and was told that I should just come in the next day and order it in person. Once I arrived, a different employee told me that there was a 2 day advance order for custom cakes. However she referred me to this location on Cropley which has a cake maker on hand daily!
I called in the day before my party for my cake and was able to pick it up the next day. Great customer service and the cake was awesome! The cake had just the right amount of ice cream and cake. Would definitely recommend for anyone looking for an ice cream cake over Coldstone!

Baskin Robbins is Baskin Robbins, I still prefer it over Coldstone only because I like my ice cream one way! But it is WAYYYYYYYYYYYY overpriced!

So close. I will always have a soft spot for this business. And now that I live so close I plan to go more often. Your typical BR place though. Nothing special about it.

Always expensive, mostly mediocre. Their flavors are slightly different from your average chocolate and vanilla, but its nothing out of this world. Cones are made way in advance and served irregardless of whether or not they are broken… I sadly found myself working a lot harder than I typically would trying to prevent drippage while consuming my ice cream from two ends today.
Also, because its just kind of average ice cream, the price point is pretty high in my opinion. But I will give them this, when I think of ice cream cakes, Baskin Robbins is usually the first to come to mind.

Need my fix. But customer service sucks the indian lady never gives me extra caramel.

Perfect spot to come to while your waiting for your oil change at jiffy lube ;) this location is small. The ice cream is the usual here nothing out of the ordinary. 1 small chocolate shake to go & I’m good lol

I JUST left this place, but I really need to write this review! I need to rant.
I came here because I got the BOGO deal from likeacoupon. I walked in and two girls were standing at the register and ask if they’re accepting the BOGO deal. Before I could finish my question, this Maria C girl says flat out NO hella rude. If you’re going to be working at BR, you should know what promotions you have going on, and a smile wouldn’t kill ya.
The other girl who was working, whose name I didn’t catch, helped me with my order thank goodness. She was nice, waited patiently for me to choose my ice cream flavors. And then she packed them nicely in togo containers and put them in a little bag for me, thank you!

First, let me say that we normally love Baskin Robbins ice cream. However, the service here is awful.
We were buying ice cream for the whole family when my 8-​year-​old son needed to use the restroom. Really. Badly. So I asked the manager if we could use the restroom, and she said no. I replied, «Please. He really really needs to go.» She flat out refused. So we left.
Now I understand businesses not wanting people to just waltz into their place off the street and use their toilets. I’m a business owner too, and while I always allow people use our restrooms, I don’t fault others for not doing the same. But in this case we were buying ice cream. We were PAYING CUSTOMERS. In my philosophy of business success, this isn’t how you treat the people who keep you afloat.
Needless to say, I will never go to this Baskin Robbins again. I’ll give it 2 stars instead of 1 just because I still think the ice cream is tasty.

Post Kickin’ Crab meant Ice Cream– that and the fact it was National Ice Cream Day! What, what! So of course we were obligated to stop in at Baskin Robbins a few storefronts down.
I had this nagging feeling telling myself to try the cotton candy, as if I had a past life experiencing it somewhere and indeed when I tried it I was sent back to my childhood. However, it was a little too late as I had already decided on Baseball Nut. I got a single scoop of the Baseball Nut on a sugar cone, delish! Simple vanilla ice cream with a berry swirl and crunchy cashews. For a single scoop, I felt like it was a hefty portion– yahoo!
The girl helping us got all of us our ice creams quickly and made it easy for us to pay all at once and let us enjoy the ice creams in the warm summer night.

Not the best place and not the best service. I’ve had better service at different locations. I only come here because of how close it is to my house.
Sometimes the employees aren’t so friendly. Sorry you hate your job, but that shouldn’t affect how you treat a customer.
Also, they don’t turn the air conditioning on, not even on extremely hot days. I recommend you take your ice cream home, unless you don’t mind it melting and becoming ice cream soup within a couple of minutes.

I always get a single scoop of the Jamoca Almond Fudge and it’s pretty good. Has a little taste of coffee to it. Perfect for hot weather. I tried other flavors too but this is my favorite.
My little brother goes to the martial arts center couple stores down and so I go here a lot to get ice cream. This place got held up like 4 times, luckily it didn’t get held up when I was there. The owner is a Indian guy and he’s always on the phone talking so loud. Annoys me whenever I go there and buy some ice cream.
The employees there are very nice but sometimes seem like rush you. Not always that patient. They also make ice cream birthday cakes (My favorite is the Oreo Ice Cream Cake). Baskin Robbins isn’t my most favorite place to get ice cream because there are better ones out there, but it’s decent. I enjoy it, it could be better.
I also ordered a drink here once, forgot what it was called… But it was a coffee with a lot of chocolate too. It was a short-​time special. I expected it to be sweet and good but it was so plain! Tasted like water. Very disappointed to waste $ 4 on a drink that was to be good but tasted like water.
Overall…
Pros+:
1. Good Ice Cream
2. Sell cakes, so you can buy for a birthday
3. Employees are nice… sometimes rush you.
Cons-​:
1. Owner talks really loud on the phone, almost yelling. Every time I go there, he’s on the phone.
2. Kind of pricy!
—-
So, if you are in the neighborhood, stop by and grab a ice cream cone but there are better ones out there. I would drive a extra five minutes and go to the Great Mall where I can get some Cold Stone. A lot of more better!

I felt like the lady rushed me! So I chose the first thing I saw gold ribbon marble or something like that. It’s basically vanilla and chocolate ice cream with fudge swirls. It was alright, shoulda just stuck with cookie dough!
I rather just go to Rite Aid and get cheaper ice cream, and it actually tastes bomb.

The Indian girl working there doesn’t care to ask if we want samples, say hi to us, or give us any welcoming attitude. The prices has gone up to approximately $ 3/​scoop. You’re better off buying the 2 prepacked pints for $ 12.
Try the cotton candy ice cream.
The crunch ice cream is stale.