Dr Holbert & Associates

Wrong Dr. Holbert

Dr Scott Holbert is fantastic. He always stops and listens to what I have to say. I never feel rushed or like he isn’t listening. I’ve been having an unusual eye problem lately, and when I called he told me to come in right away and fit me in. Another appointment this morning, I came in to pick up some forms and he still came over to say hi and check in with me. He also doesn’t overwhelm you with big words. He’ll put it in layman terms without making you feel stupid.
–1 star because the office staff sometimes seems not as on the ball as they could be. I’m usually in there for a while before someone notices that a new person has come in.

I would consider their eye care on par with that provided by any other eye care provider. After being a patient for close to 9 years, I stopped coming here after the doctor was extremely offensive. Over the course of performing my exam, the doctor made negative comments about my employer’s stock performance and was probing me for information about the company. When I told her it was against policy to provide the information she was seeking, she made more jokes. I didn’t consider the topic she was joking about a laughing matter. Because I was offended by her poor taste and bad judgement, I determined it was time to see another doctor. No one should have to deal with unprofessionalism and poor bedside manner when having their eye exam.

Booked a 12 PM appointment for my son explaining that it would be during his school time. At 12:30 PM we were still sitting in the waiting room waiting. Very frustrating to take so long out of the day including travel time for this kind of service. The eye tests I’ve had here in the past have been ok, but I will be choosing another optician next time I have limited time.

I am a first time customer here. The staff was nice and efficient. The person (I can not remember his name) who did my eye exam was professional After I was done with my eye exam. They took their time showing me the good selection of eye glasses. I would recommend this place to any one is looking for a pair of nice glasses.

I have been a customer of Holberts for last three years. Last weekend I went here to fix an appointment for my family. I was very disappointed with the person at the front desk. She was rude and had no interest in helping out her customers. Not sure if I want to go there anymore.
Disappointing !!

The Optometrist was good — the service… not so much. I ordered a pair of Oakleys, waited, called 2 weeks later and was told they were not available any more (uhh, thanks for letting me know…). So I went in again, ordered a different pair, and asked them to inform me this time if they were not going available. They called a week later to say they were available, did they want me to order them? (duh.) They finally ordered them, I called more than a week later, again to be told they are not available after all.
Considering their high prices, (they seem to charge more than MSRP from what I’ve seen online) I would expect them to have more of a customer focus…

I think this place would — all else equal — be pretty on par with any other eye place but the service I’ve been shown has really differentiated them for me.
I came here for my first eye exam in a long time. The doctor was professional and seemed knowledgable. My eye sight is great but she recommended glasses for reading. At first, being cynical, I figured they just wanted the money but my insurance covered most of the glasses so I thought why not. I have to admit I was wrong and the prescription she gave me was perfect. I didn’t realize that when reading the words were not clear and I was straining my eyes.
Anyway, about the place. The women at the desk are friendly. I wouldn’t expect them to be overly warm and they’re not. They’re professional and polite.
Unintentionally, I ended up being a difficult customer. It’s a long story but I ordered a pair of glasses and then changed my mind about them and tried to change the order before the original glasses were made but I was too late. Then, I had some fit issues. Anyway, each time I’ve gone in there I have been treated respectfully and they’ve been really accomodating. True, they’ve been a little less enthused to see me in there every additional time I’ve come back but that’s to be expected. But, I’m joking really.
The glasses selection is pretty good. They range from really high-​end and stylish to cheapies that actually look pretty good.
Yay for nice people who actually know what customer service is :)

I have been a patient at this location for 4 years now. To be honest, the only reason I have remained a loyal patient is because their optometrist Dr. Kristyna Lensky! I have found every exam to be extremely through and find that I leave the office learning something new. I have worn glasses since I was 7 years old and contacts since I was 13. I religiously go for my exams every year so I consider myself a veteran with regards to assessing competency of an exam. Bottom line — she is extremely knowledgable and as asset to this practice.

We have been going to Dr. Holbert and Associates for many years. It is unfortunate that their service has not been as satisfying as in the past. We recently had an appointment and showed up on time. They informed us when we got there that they moved our appointment and took another client in our time slot. There was no explanation and no apologies for the inconvenience they caused us. In addition, they also mixed up our files on more than one occasion causing unnecessary time and insurance coverage issues.

I would give it NEGATIVE stars if I could. I’m so mad still thinking about the poor customer and professional service. All in all, DO NOT GO here unless you want to be frustrated and aggravated.
THe dumb girls in the front don’t understand anything and have a really really bitchy attitude.
The dumb optometrist has some sort of mental illness where he is nice and then all of a sudden turns into a crazy mental case and starts screaming at you! It was by far the WORST experience I have ever had in optometry. I have been wearing glasses since 3^rd grade and am now 26.
I have no idea why this place even is in business! I hope everyone there gets fired and the place closes down!