Empire Flooring and Design Center

It was my lucky day when I discovered Empire Builders. I wanted to remodel my kitchen, but didn’t know where to start. Sean at Empire offered his time, patient attention, and expertise in guiding me through a total remodel. We chose cabinets, ceramic floor, and granite – all in one afternoon. When Mohamed came to my home, he guided me in ceiling lighting, under cabinet lighting, and paint color. Mohamed and all workers arrived at my home on schedule. The work was completed in a top quality manner. All of the workmen were friendly, ready to attend to my concerns willingly, and did an excellent job. Two months later when I needed a minor repair, a workman completed it the very next day. I highly recommend Empire Builders with no reservation.

Shaun and team at empire are very courteous and professional. we had done 2 bathroom upgrade, and ful house reflooring with them and I am very impressed at their work, quality of the material used, overall skill level of their people. We had few fixes to be done recently and I had called Shaun for his help. He responded immediately and their team got the fixes completed for no extra cost.

Never get a door installed from here. We ordered a door November 9^th and as it stands, we have work thats incomplete, a company that avoids responsibility for actually completing the work and a El Nino storm system rolling in. I am furious that I did not cancel my order when I had the opportunity to do so earlier as I mention below. Learn from our mistake and avoid this place. Avoid Michael.
After taking our order and payment, Michael was supposed to send someone to come and measure but the person didn’t show up for a week. When my wife called, he ignored her calls. I went in and talked to him and he told me that their company was big enough to not run away with my money and he can cancel the order at any time. He was also very busy apparently. Michael was very rude and unprofessional.
Well. its now Dec 9^th. A contractor brought the door last saturday and installed it but did not finish the stucco outside. Somebody else was supposed to show up on Sunday to finish the outside.
After I insisted that he cover the broken down area with plastic, he obliged me.
But, the work is still not done. My 8 month pregnant wife’s calls were again ignored so she went in to the office and Michael told her that he didn’t work there now and in any case he was not responsible for the job. We have a open stucco wall outside with el nino winter storm system coming in. And theres no one at the front desk and apparently there will not be one till the holidays are over.
Keep in mind that we ordered Nov 9^th. Go somewhere else, even if this is a 100 $ less (ha!!), its not worth it.

I contacted Mohammad on Nov 6 to install a small bathroom vanity. He was on going on vacation and said he would call me back on Monday the following week. I asked him if he would be able to get this done by Thanksgiving or I would try to get someone else. He said «NO Problem». Monday came and I had not heard from him so I called the office and left him a message on Tuesday. Never heard back. Called 3 ore times, never could get him to respond. This left me with 4 days to find someone before the holiday. Still haven’t heard back from him. The sad part is that all he had to do was let me know 2 weeks ago that he didn’t have time. I had used Mohammad a couple years ago for a very large project, floors, cabinets, carpet and really thought that would have meant more since we spent a lot of money with them before.
Very disappointed that I was blown off and left hanging. Guess I would not go back after that.

We got our kitchen cabinets from Empire flooring, The lady who gave me the code and helped me select the cabinets was mainly after the sale and her own commission so I felt she was not truthful and skilled.
When the cabinets arrived we had problems with installarions and couple of the other issues but one of the owners Mohammad came to our house so many times and he took care of the problems the best he could have. My kitchen looks great,
The overall experience was good since Mohammad responded to all of our concerns and made sure we are happy. Thank you Mohammd!

No customer service. Older man was helping us. then a customer asked him a question, he walked off helping Customer #2, and left us standing. It is dark in the showroom, can’t see the colors of the flooring. They won’t turn on the lights. Also, the older man told us «you can’t afford those … (too expensive for me is what he is saying). Never going back

The team at empire flooring Design Center is most professional and capable group of folks I’ve dealt. I contacted 3 different companies to remove carpet and replace with laminate. The two were significantly higher that Empire Flooring and were much less professional. We were interested in getting stairs and entire living and bed room carpet replaced.
Shawn came in, presented us different options, measured everything and really left us with amazing service experience.
Install was smooth, unobtrusive, timelines were communicated well and staff were all friendly.
If you’re on fence about where to go, definitely stop by show room and let their service do talking. Shawn answers all questions and brainstormed every option and idea until a decision was made.
All in all, Empire Flooring and Design center will be my «go to» flooring contract moving forward.

No no no. We purchased kitchen cabinets from them because they are in the same showroom as baystone and we had a great experience purchasing tiles from those guys. I have not a single positive thing to say about the flooring and design center. We ordered a whole new kitchen and it took almost two months to get the cabinets. They were totally totally wrong. So many things were messed up. We actually had them only replace two cabinets and had our contractor jerry rig the rest. And guess what? It took another 6 weeks to get the corrected cabinet. No effort to epedite or fix there error in a more timely manner when time is money in construction. How hard can it be? It is computerized! Do Not Go here.

Sadly didn’t check here before my experience. Got my cabinet on time. When installed after all the work was done on top of the cabinet found doors to not line up. Called and I was told to email a pic. Never a reply after 2 additional emails and 3 phones calls. Only after the 3^rd call Finally got a return call and was told they don’t guarantee the doors will b even and sent me a link on how to fix them. That is fine but why was I told to send a pic and made to follow up so many times? Now we went to fix the door to find a door screw is stripped and now won’t close as the 1 door overlaps the other.

These guys were fantastic! Would totally recommend them. Decided to take the plunge and do hardwood floors to replace my carpet upstairs. They had an in-​home appt available the following night. They had a 50% off sale going on so the quote was really good! The sales rep was quick, efficient, knowledgable and professional. I decided to go with Empire and 4 days later my floors are done! They look fantastic and I am a very happy customer!!!

Don’t hire these guys. Our experience included:
1. 8 and ½ months to do a kitchen.
2. Wrong cabinets sent multiple times
2.5 — Already tore up kitchen, so had to wait 7 weeks for cabinets to come in, even though kitchen wasn’t usable.
3. No clue on how to order the correct cabinets for a flush refrigerator, then blaming the instructions.
4. Using the wrong blade to cut glass tile backsplash and telling us. the jagged edge is how it is supposed to look.
5. Ordered wrong glass tile because finally agreed jagged edges were wrong and layout was wrong.
We hired this group to finish a kitchen and 8 and ½ months later, with sloppy work, re-​doing the glass backsplash twice, not flush mounting a fridge properly (still not done properly). And because they did not want a proper contract in place they charge through the roof. Mosen while he is polite and talks nicely, has no clue what he is doing. He ordered the wrong cabinets and then blamed the cabinet makers. He lied to the sub-​contractors saying that we were the reason it was taking so long and we kept making changes… No, the truth was that he kept ordering the wrong things. While we paid him when he asked, they didn’t pay their sub-​contractors and his sub-​contractors complained to us.
We held the final payment because their were SO many mistakes. Charged 1800 to paint a kitchen, and the ceiling is still not uniform.
I will say one thing, they did my floors and my parent’s home floors and they did an excellent job. For my home, they did everything right. The sub-​contractors were excellent. On my parent’s floors, they ordered the wrong floors, and then made my parents pay $ 900 dollars for the re-​order blaming the manufacturer and telling them talk to the manufacturer about the money. My parents were too nice and just let it go, I am not going to let it go.
Even though they did a good job on my floors, after watching the kitchen debacle, I can’t tell people fast enough to RUN from these guys. Pay more for a more professional group. It will be cheaper in the end.

I deposited $ 25 for sample. After a few weeks I tried to return sample. Sales person and manager argued suggesting sample has scratches. I am not sure that was the case. Any way I found both of them rude and aggressive towards me. I left this place– giving them sample back and did not bother if they had refunded or not? I wish they were more professional in dealing with me.

They did a great job remodeling our house. I went in one day before they were about to close. Bobak stayed after the store closed and designed my kitchen. They design kitchens professionally and their prices are really good too. I got my floors there as well. They had many options. Definitely stop by and take a look at there show room.

I had no idea selecting a floor for my house was going to be so confusing. I was greater by Bobak and he asked me several question about our family, then he made several suggestions. We were able to select our flooring and the installation took two half days. Highly recommend them to family and friends and great selection.

Moe was very helpful and friendly during our recent search for hardwood flooring. He was remarkably patient, and spent quite a lot of time showing us various options.
As it turns out, we decided to go in a different direction, and didn’t make a purchase there, after all.
However, I still recommend seeing him if you are in the market for new flooring. (Although, I cannot comment on their other products, salespeople, or installation services, not having any experience with those.)

Excellent job in providing a high-​quality floor refinishing work!!!
My sincerest gratitude to Empire Flooring and their team for the high-​quality service and work they have providing in refinishing the floors at our home. It was a pleasurable experience for the company has provided wonderful customer service from the initial contact until the follow-​up service. The employees were professionals, punctual and friendly. I like the fact that they were honorable gentlemen and were honest to us. Best of all, they did an awesome job in getting our house back in proper order after they were done with their job. They didn’t even leave a single mess and cleaned up after themselves.
Huge thanks to Empire Flooring and to their staff!

The service and products provided were substandard. I guess you get what you pay for. Our new carpets only looked new for the first two months, then they started holding on to every spill and smudge. Even after paying $ 145 to a professional carpet cleaner, my 10 month old carpets look as bad as the 20+ year old carpets they replaced.
We also had a bathroom floor replaced. It looks okay but they sent the wrong color trim not once, but twice.
I will never do business with Empire again. It’s a waste of money.

Despite that I see 2 ½ stars for Empire Flooring and Design Center, I will have to disagree with all due respect.
These guys are pros in comparison with several alike businesses specially in their area. Sean and his team were able to meet and exceed our expectations throughout the entire transaction. Granted they are not the cheapest however the best undisputed. Every single word that was described in the contract was implemented, honored, and completed as previously discussed.
You know, I have to also say that they were $ 8,000 less than their competitor right across the street. Sean and his Foreman Mohammad physically came every day to my home and followed up on the quality of the work. They (Sean/​Mohammad) made great recommendations and we agreed. Now several of my neighbors came over and wanted to partner with Empire Flooring after they have seen the quality of work up-​close and personal.
Thank you Sean, Mohammad, and the many other workers who worked in our house and demonstrated a ‘family like’ attitude. They cared for our house as if it was their own.
We will always go back to them.
Imad Najjar

We had a wonderful experience with this company. I highly recommend Kasem as your general contractor. He is kind, patient and all his workers really like working for him. Other people at the design center who we recommend are Michael (doors and windows) and Sean (business office) We appreciated how quickly the work got done. How clean they worked. And the extra attention to details we hadn’t thought of. We had two bathrooms and a kitchen remodeled. They turned out beautifully. Expert work w/​the travertine and tile. Also, very reasonably priced.

This place did a great job on my brothers house. The bathroom came out super clean.
He also did the kitchen countertops and the transition was so smooth. Highly recommended.
The guy was pretty nice and very professional.