Received a consult from his associate doctor – Knowledgeable and friendly. His office staff however, is rude and did not follow up as promised within 2 days to provide a quote for surgery. I followed up a couple times and received unprofessional responses each time. 2 weeks and 2 days now, still no call/response from his staff for the surgery quote.
K C.
Place rating: 1 San Jose, CA
I agree with Hassan A. The office manager has no people skills at all. They are the not so smart people in this planet. They fill out EDD forms incorrectly. The last day of your disability is the first day of your return to work day. Not so bright. To the patients of Dr. Anderson and other doctors here, BEWARE! Your EDD form are being filled out incorrectly by the admins here. You need to check your forms as the EDD might short paid you because of the wrong reporting of the people in this facility. They even charge $ 25 for filling out your EDD disability forms incorrectly. I reported this facility to Department of Consumer Affairs for reporting wrong information to the EDD. To the office manager named Amanda: How did you become an Office Manager when you don’t even know the difference between last day of disability and return to work date?
Rae S.
Place rating: 5 Campbell, CA
Dr. Anderson and all of his staff are efficient, extremely courteous, and genuinely supportive. I feel thankful to have found him.
S H.
Place rating: 2 San Jose, CA
Unimpressed. They switch and cancel appointments without regard for the patient. The office staff is robotic and dismissive of customer needs.
Sheryl D.
Place rating: 4 Campbell, CA
I just had my first visit with Dr Anderson, and he was very friendly and not aloof at all. On the contrary, he laughed and joked with me, during my visit. He will be performing a carpal tunnel release on my left hand in a month or so. I have had the same operation to my right hand, performed by a Kaiser doctor. And although I really like the treatment I received at Kaiser, I have no doubt, that Dr Anderson will do a great job. He seemed very knowledgeable and experienced. He listened to my concerns and answered all my questions. I feel like I am in good hands.
Hassan A.
Place rating: 1 Milpitas, CA
This is not to reflect on Dr Anderson in any way but to address his staff. His office manager is extremely incompetent with no people skills. She is forgetful, defensive and needs a lesson on how to communicate with patients.
Lightwing F.
Place rating: 2 Boulder Creek, CA
Dr. Anderson performed knee surgery on me several years ago. I remember him being competent but aloof. During the surgery, I was asked by Dr. Anderson if I wanted to be awake during the surgery or put under. I chose to be awake. However, they put me under anyway which makes me wonder why he even bothered to ask me. After I came to and complained about it, the surgical staff just laughed at me. After that experience I felt violated for a long time. An additional note: O’Connor hospital nurses are inhuman and frightening. They don’t care about human beings. They only care about policies and being sued. In addition, since this was my first major surgery, I was nervous and talkative. The nurses didn’t like that I was talkative and instead of trying to reassure and soothe me, took it upon themselves to ridicule me and treated me poorly. Since then, I have stopped going to any doctor for any reason because I no longer trust medical staff anywhere to see me as a human being instead of a slab of meat. If I ever somehow ended up at O’Connor Hospital for any reason, I would drag myself out of there as soon as I was bodily able to move. It was one of the most terrifying and dehumanizing experiences I have ever had in my life. I hope that I never have to repeat it.