The Lady Code

Tan is my lash lady. She not only fixed my previous lashes. not she set me up with shorter more full looking lashes that I love and now back for my first fill

i called to make an appointment for Thursday ³⁄₂₄. my appointment was then canceled and i was asked to reschedule. god knows who i spoke to over the phone, but we had agreed that i would come in on Friday ³⁄₂₅ @ 2PM. let me tell you this, i DO NOT EVEN LIVE IN SAN JOSE. I drove myself all the way from San Francisco for this appointment and waited around until 2PM. upon arrival, I was told my appointment was at 3 but of course I disagreed and said no, it’s at 2 — only to be told that whomever canceled and reacheduled my appointment incorrectly scheduled me for NEXT FRIDAY WHEN I WILL BE OUT OF THE COUNTRY.
thank you very much for wasting my time, my energy, and my day. i am livid.

Tan is the best! I have had many ladies do my lashes but I always end up coming back to Tan… no one does them as good as she does! A bit pricey but if you refer friends they will take some off the top. But its well worth the extra couple bucks for a high quality result

I love Tan. She did my lashes today I did a full set. She is quick, and did an amazing job. The place is very clean. It’s quiet and I practically slept the whole time. I’ve had lashes a few different places and never did the use a cool pack under the eye instead of the typical tape. I loved that part because the tape almost always bothers my eye the whole time. I feel like it was a bit pricey compared to most places and they even charge extra to see Tan, but she is worth it. I told her how I like my lashes to look and she did exactly that. I scheduled an appointment in 3 weeks for a follow up.

I see Casey at Lady Code & my lashes always look amazing !!! I love the location & how cute the décor is. We are always changing the look of my lashes (cat eye, long & full, short to long) and I’m always happy with the results.

i hesitate to write this review out of my own selfishness of sharing Casey with the rest of the lash connoisseur world but i also feel compelled to do so because she is SO. AWESOME. AT. WHAT. SHE. DOES. where do i even start… Casey moves at a supersonic application speed while never damaging my real lashes or causing me discomfort. i have never once even felt the feeling of having an extension on, even 3 weeks after my application! she is super down to earth, dedicated and gentle so much so that i (a person who can not sleep in real life) fall asleep, without doubt, every time during my appointment. she is a natural at what she does. when i go in for a fill she always checks in with me about my previous set and is amazing at changing it up and getting creative with length, shape, curl, density and even color! i mean, who even knew these were options? casey can create a big ‘ol set of sexy feather dusters or just make you look like you were born with beautiful natural lashes. regardless of what direction i go i get daily compliments. i have had several other people do my lashes in the past and always end up doing a set and then trailing off. casey has me addicted and there has been no comparison to what she does. i could not recommend her more.

Whenever I am in town, I must make a stop at The Lady Code. They are the absolute best and I have them to thank for the many compliments I receive daily about my lashes!
Everyone is extremely friendly, service oriented, and highly professional. My lashes have been on for almost two weeks and they still look like a fresh set! Kim always does my lashes and makes them look amazing!

I have been getting my lashes done for about six months now and I absolutely love Lady Code! My lashes are always amazing and I get compliments on them all the time. People think they are real! The girls are always friendly and professional. Making, rescheduling and canceling an appointment is easy and can be done online quickly. Their prices are great too! I have recommended Lady Code to many friends and family and they all have had the same wonderful relaxing experience as I have! Thanks ladies!

I’ve been a longtime loyal customer for Lady Code before they became LC (former Lash Lounge) in Los Gatos… Lady Code is the best place for lashes! They are sweet, friendly, best time efficiency and very professional. I’ve gotten so many compliments how beautiful my lashes are: from family, friends and random people who I don’t know! There’s no other place I rather be!

I previously went to The Lady Code in Los Gatos which I was always thrilled with I recently went to their new location in Willow Glen & I was equally happy with my entire experience. When I called to make my appointment they were friendly & professional.
I love my new set of eye lashes better than any other set I have ever had. Due to travel I have had my lashes done in other areas The Lady Code is the best of the best. Don’t miss the opportunity to have your lashes done by a real lash extension professionals. they even teach other technicians how to do lashes so you know you have to be the best to also teach.

I had been a loyal customer of Lady Code/​Lash Lounge since April 2013. I diligently got a fill on my lashes every 2 to 3 weeks, for over a year. I loved their Los Gatos location, it was super cute (and convenient). Recently they moved to willow glen, and it went down hill from there. The location is not cute, there are florescent lights (that are really bright when you have had your eyes closed for an hour), and I am not sure how they control the humidity (as they discuss on their website) because since their move, my lashes have not stayed on as well. And they stopped taking credit cards, which is just a pain. I overlooked all of this because I was totally addicted to the lashes.
But the nail in the coffin was when I had to cancel an appointment recently. The morning of my appointment I had an emergency doctors visit, and was told by the doctor to be on bed rest for the next few days, as soon as I got home from the doctors (11am) I called Lady Code and told them I would need to cancel my evening appointment due to doctors orders! The lady on the phone reminded me of the 24 hour cancellation policy, and I explained that I was at the doctors and I was unable to go, and I thought that was that, so I changed my appointment to the following week. Much to my surprise when I went to pay the following week, they tacked on a cancellation fee! I again explained my situation to the technician, who shrugged and said that I had to pay for the time of the other technician that I late canceled. Now I totally understand rules, and I am the BIGGEST rule follower. But I really feel that it would be in the best interest of small businesses to forgive a long standing client for ONE late cancel. But I guess it was for the best, I have now found a much better more convenient lash technician and I will not be returning to Lady Code.

I tried calling to schedule an appointment for a shellac manicure when I found out that they don’t offer nail services anymore. Thank god groupon refunded me otherwise I would be very upset. Guess this place is only good for lashes…

AMAZING lashes. I get compliments every single day. Most people are surprised when they find out I have extensions, because they look so real! See pics! I absolutely love Kimmy. Also a fun, professional atmosphere… clean, great playlists, very relaxing. You will love it.

Got a groupon for shellac with a great price for 2 — so I bought it and made an appointment. The girl at the front desk was VERY courteous asking me if I’d like a water while I waited and if I had any music requests. The atmosphere was clean, new modern and hip — all white counters/​desks with a pop of hot pink lounge chairs. I waited about 5 – 10 minutes (as I was the last client of the day and there was only one girl working) Vicky, my manicurist was VERY polite, sweet and good — my shellac mani stayed perfect for 2 weeks!!! At the end they gave me some coupon cards for 20% of — I will definitely be going back!

I got a groupon here for their nail services. Everyone was nice enough, no one went above and beyond. I think this place is mainly to get lashes done and they’re expanding by doing nails now. The woman who did my nails was so nice, but one of my nails chipped literally the next day, they kept chipping and within 2 days I peeled them because they looked terrible. I didn’t bother calling because they’re far from my house so I didn’t want to drive all the way there for me. I won’t be returning.
THEY ONLY TAKE CASH!!!

Came here with a Groupon. Very nice and clean inside, cool music streaming from Pandora. I think it was Vicky who did my nails and she paid close attention. She was willing to try layering the Shellac colors, so I had two coats of Rosebud and one coat off Beau, the color came out very pretty.

I used a Groupon to get lash extensions and they did such a great job. I loved the décor and the girls were all really nice. This is definitely my new place for mani and pedis as well.

Love this place. Owner was super attentive and very nice. My nail tech Vicky was amazing. Her work is thorough, precise, and attention to detail which I loved! Definitely coming back again.

I got a groupon to try this place for a shellac manicure. I will never go this place again.
Cons :
. All the places I’ve gone before always offer water. Also other places give some sort of hand massage. I didn’t get either of that.
.They don’t have a much of choice for the colors.
.There is no sign for cash or check only but that is all they take. I had to go next door to get cash from ATM. If it’s going to be cash only then have the decency to put up signs.
. My groupon was for 17 for shellac manicure but they charged me extra for different color on two fingers. Really?
. The lady who did my nails didn’t talk to me or even say hi. I don’t need a. conversation but at least say hi.
.The location is hard to find.
Pros
I do like my nails but the cons outweigh the pro.
I will not be a repeat customer

First time here and the lady (sorry didn’t get her name) was very nice and did a fabulous job! I will be back again soon.