Water Quality Plumbing

Jason gave me an estimate over the phone for a whole house water softener installation. He came on time and finished it within the timeframe he estimated. He also supported with follow on questions. No hidden fees no funny business. This is how every establishment should operate.

I had a bad feeling about my slow drains and cement slab foundation… My first experience with them and I was very very impressed. In a short period of time, the problem was identified, some piping into the wall was changed and the slowness was gone… There is no question that they are my new plumbing solution. oh, btw, on time, equipped (no running to ACE for stuff) and very courteous.

Got a quote from WQP for a water softener and reverse osmosis system for my new home after seeing the neighbors use their services. I got about 3 quotes from other local services and WQP definitely provided the best value. The plumber arrived exactly at our schedule time and worked until the job was completed. Works exactly as expected and the job looks professional. They even sent someone to patch the stucco and drywall the next week. Looks and works great. Thanks!

I’m updating this since I got a call today.

These guys were the most informative over the phone and came to give a quote the fastest.
Monday afternoon, gave a call for an appointment
Tuesday morning, was at my door
Marty was very friendly and professional. Told me what he patiently on all the ways of getting a job done (expensive/​inexpensive, permit /​no permit) and what he recommends. Also saw some other issues with the home he recommended fixing.
Unfortunately out of all the quotes, they were the highest. $ 3000 to add a gas line while others have quoted $ 1000 – 2000
Quotes are free, give them a call!

We just moved into a house where Water Quality Plumbing installed the water softener. Our water softener’s timing was off due to a power outage and not being an expert, I called the number on the salt tank. Marty *could have* sent a tech out and charged me the hourly rate. Instead, he asked me to send him an email with a picture of the water softener, looked at it, immediately identified the system, got on the phone with me, and walked me through a (very easy) two minute process to reset the clock. It would’ve been easy for them to make some fast money off of me and left me pretty disgusted, but instead he took the high road.

Chose based upon Unilocal reviews. Really happy. They answered the phone promptly when I called, had me talk to an expert to be sure the the problem was understood, gave me options for how to resolve, based upon cost. Scheduled me in quickly. Plumber was prompt, efficient. Cleaned up nicely after himself (he had to cut away shrubbery to get to my external water shut-​off value to replace it). Very professional and courteous. Highly recommend.

This morning, after I thought I fixed my shower diverter, it ended up blowing off the wall and water poured out inside my wall and shower so I checked Unilocal for Plumbers. I found one with a lot of good reviews, but his voicemail box was full so I called one I found on Unilocal a few years ago only to find that they no longer did house calls, but he recommended Water Quality Plumbing. I called and the phone was answered right away even though it was first thing in the morning. The woman who answered the phone was very professional and explained the process and costs to me. We scheduled an appointment for the afternoon (yes, the same day I called!) and I was given a window of arrival from 2pm to 4pm. Isaias arrived at 2:30 or so and I showed him the problem. He looked at the parts and told me what was needed and then right went to work. He was in and out in about a half hour and was very friendly and professional. I had fixed the diverter myself last time and «probably» could have done it this time, but I felt better to get some advice on what I may have done wrong and to watch how a professional would do it the right way, so if I want to try it again, I will better equipped. It was well worth the time and cost to have it done properly. I highly recommend Isaias and Water Quality Plumbing and will call them for all my plumbing needs.

I had a leak in my main and called three other plumbers in the area who were all too busy to take on my issue. So on the professional recommendation of these other plumbers I called Water Quality Plumbing. Since I had burned half a day trying to find someone to come out I was worried they wouldn’t have time either. Fortunately they were able to dispatch someone within the hour of my call to come out and assess the situation. They determined the leak was under my cement sidewalk and gave me a few options on what to do. They gave me a few quotes to mull over but while I did that they installed a bypass for my main so that I had water in my house without the huge leak.
We decided to replace our whole main water line and WQP was out the next day to start the work. They were fast, efficient and their work was of the highest quality. Jason my estimator/​project manager was in constant contact with me about progress of work and was always nice and cordial whenever we talked. He was straight up with me about what pricing was going to be and never tried to sell me on anything extra.
Let me put it this way, I don’t know of much higher praise than from your fellow plumbers. I recommend them and so does the Bay Area Plumbing Community.

After dealing with other plumbing companies (prior houses and recently only because Water Quality would take a few hours to come out and I needed someone faster), I can now gauge a fair opinion. These guys are awesome.
I’ve had them come out to fix a few things (I bought a short sale house and not everything was up to par). My in laws called them to fix something (not sure what, I wasn’t home) and it turned out to not need fixing, so the next time I had them out they knocked off $ 50 from that visit! Contrast that to my water heater emergency referenced above where the plumber had to come back because the part was broken and charged me hundreds of dollars for each visit! If Water Quality had done the work I’m sure they wouldn’t have charged me twice (the second day was a simple unscrew/​rescrew, all the work had been done on day 1. I was livid but had no other choice, I was going on day 4 without a shower).
Best customer service I’ve experienced, super friendly, super helpful, super knowledgeable. These guys are my FIRST choice for all of my plumbing/​water softener/​water heater needs.

Had a issue with a hot water not heating properly. Called the company and had someone come check out the problem. Turns out it was a hard water related calcification issue. The technician flushed the tank out and seems and that fixed it.
The service was prompt, nothing positive or negative to talk about.

Great services. Very friendly and Honest. Everything done on time and professional. We were installing a gas line on the side of the house. They completed job fast and took care of permit. We would hire them again.

We noticed a mystery leak and based on a previous experience promptly called Water Quality Plumbing. They understood the perceived severity of our concerns/​needs and were able to accommodate us relatively fast. Phil was our tradesman/​plumber and was an absolute pleasure to deal with. He presented as friendly, professional and knowledgeable, without being pretentious. He wore foot coverings, was mindful of his surroundings and our pets. He tracked down our mystery leak post haste and advised us on next steps. He also completed several other tasks that had been prearranged on the initial appointment call. His leak discovery alone was profound! The other tasks were completed skillfully, in a minimally invasive manner, and saved us a small fortune. The prices were competitive and the quality of work top notch. There were absolutely no silly upcharges or other billing nonsense, totally straightforward. Customer service is/​was outstanding. We highly recommend Water Quality Plumbing.

When I called, I was able to get an appointment for the next day. They called me the next morning (as promised) to setup a 2-​hour service window.
Jose arrived during the 2-​hour service window. He was very polite.
We had a couple of leaks under and a broken pipe under our kitchen sink. Jose was able to fix both leaks and the broken pipe as well using tools, parts and caulk that he had brought with him in his van. As he worked, he explained the issues to me, what he was going to do to fix them, and consulted me when required on any decisions for replacing parts and such.
The entire job took about an hour and came to $ 150 total for labor and parts.
All in all, Jose was very professional and got the job done. If we have other plumbing issues in the future, we’ll be sure to contact Water Quality Plumbing again.

solid experience today with Water Quality Plumbing.
Jeff arrived early (after contacting me) and did a bang up job on 2 projects I needed done. He was super friendly and helpful and gave me a bunch of good advice.
Keep up the good work guys!

I have used Water Quality many times throughout the years on several different homes. The people in the office have been nice and helpful over the phone. They have always scheduled my appointments promptly and have been consistently on time. Every plumber that has been out to my house has done their work in a timely manner. They are polite and clean up after themselves. I will continue to use Water Quality for all on my plumbing and water conditioning needs. I recommend them to all of my friends and family constantly.

I will never use their service again. We called to have them installed a toilet. The first day, a guy came and told us he didn’t have the tool (a drill), so he could not install the toilet. Then he asked his boss to come and his boss told us the same thing. The next day, another guy came and installed the toilet and billed us for 2 hours. The total bill for install this new toilet is $ 290. And we have to stay home for two mornings for their mistakes. I just have one question for them, which plumbing company will NOT bring a drill to install a toilet? The guy pretty rude saying why not we install the toilet by ourself? Sounds like we cannot hire any other professionals to do the job, but can only hire this shitty company.
Do not use their services, it’s a robbery of your money.
It’s a common toilet we brought from Home Depot for 400 dollars. We told the receptionist on the phone to bring a drill for the installation and she told us the plumber has every tools they need in the truck. You guys can see the company trying to blame customer for buying a SPECIAL toilet when there is a problem. The plumber billed us 2 hours and insisted on it is industry standard and it’s Very Fair. We didn’t agree with the $ 290 and the plumber refused to communicate with the company at first. Well, we pay the bill right away after they gave us a discount for $ 35, just to get it done. It’s just not worth arguing with them any more.
Sorry to be angry to your plumber, but no more businesses for a company that blames the toilet for all the problems.

Very difficult to schedule an appointment. I need a leak fixed and can’t get home from work before 3:30 –A reasonable time for most labor businesses. Their last window of time is 2 – 4. Later than that and you incur overtime rates, so the receptionist won’t schedule an appointment.

I had a Broken Water Main last week. Water Quality Plumbing was the first listing in Unilocal and has 5 stars… I figured they must be good. I called just after 6AM (Their hours on Unilocal are listed as open at 6AM), and got a message service. The person was unhelpful and very rude. «I can’t help you, can’t give you any information. I can take your number, and have someone call you.» All I want to know, is can you tell me how much it’s going to cost me, and I can’t turn off the mater main” (it was rusted shut). «If you want emergency service, it’s before hours (?), so it will be $ 165, plus $ 15 for something (garbled)» So… $ 180 to shut off the water, then you will tell me how much to repair?
I was panicing at that time, so I left my home number for their plumber to call. When he finally called me 45 minutes later, my neighbor had already come over with the proper tool and shut the water off for me. The guy on the phone was rude again!
I’m gald I found someone else to do the work for me…
Re: comment below from Jason —
Yes, it was stressful. Good customer service companies know how to deal with situations like that. There is NO EXCUSE for being rude to people on the phone, period. Post your actual operating hours, and say you are open ²⁴⁄₇ for a price… Truth in advertising…

A family business, how often does that happen in a small company anymore? From the very first: «hello my water heater is leaking» His reply: «glad to hear that». I thought if you can make me laugh in a stressful situation, we are off to a good start.
I called another company (well reviewed here on Unilocal!,so be weary!!) to find out about getting my T&P valve replaced as the information I had led me to believe it was a simple fix by a qualified person. That company refused to work on my water heater, claiming it was nearing end of life, and should be replaced. I ushered them out the door, goodbye, thank you.
Called Water Quality Plumbing, and was told that if the T&P valve was not the issue they would credit the service call and come back out within 30 days to make it right.
So not only were they honest and didn’t make me pay to replace the entire $ 1200 heater for a $ 35 part, but when the times does come to replace it in a few years, who do you think I’ll be calling? You bet: Water Quality Plumbing made a lasting impression.
I should also mention besides (everyone) being courteous, they explained the service fee up front, and the actual plumber at my door was very nice and on-​time, etc.