Z Gallerie

I wish I could give this place negative stars. I have had the worst possible customer experience at this store. Its been three months and still waiting for my couch. It started with them promising a 3 week delivery. They did deliver but with two right arms instead of one right and one left. I went through the entire holiday season with a faulty couch. After two and a half months they finally deliver the right piece only this time its torn! Custom service tells me ‘you should be happy that at least you have the right arm now’. Can you believe the flippant attitude. Forget about a word of apology. Jack was the customer service representative. As I was relating my experience he cut me short and said ‘yeah yeah I’ve heard all that’. It’s unbelievable. I really want to get to the customer bureau on this store. Pathetic!!! I would avoid this place like the plague…

I’m addicted to this store!!! I want everything in here. The quality and craftsmanship are superb. Yes, it’s expensive, but if you think about it, you pay an additional $ 100 – 200 for better quality that’ll last you longer vs Ikea or Macy’s, etc. Overall, you paid for what you get.
As for the services, all four times I went here, all the staffs greeted and were friendly; even on days that I didn’t make any purchases.
I’m so happy that there’s a Z Gallerie in San Jose!

Z gallerie has the worst customer service ever. I swear they hire the dumbest people to save $ 1. They tell you orders are cancelled. They aren’t. Tell you they’ve been shipped. They haven’t. Talk to a mansger? Good luck that takes 24 hours. I’m laying off my credit card bill in a few days and never buying from them again. Sick of there crap service. Beware when buying online. Get ready to have a bunch of hassles.

Absolute horrible customer service by the manager, Amanda. I called to speak with her about the company not meeting their delivery dates.
She was rude, interrupted me several times, and offered no insight to a resolution. Amanda only had excuses and did everything she could to get me off the phone and for me to contact customer service.
I called customer service and I was informed of information that proved Amanda wanted to «pass the buck» and she didn’t want to take responsibilities for her mistakes. I was further informed Amanda had information regarding my delivery which was not told to me. This ensured Amanda would not further look like she was responsible for her verbal and written commitments to me as a customer.
Never listen to what Amanda says. Verify what she says and hold her accountable by contacting customer service.
Update
Due to Amanda’s misleading information and me holding her accountable, corporate gave me $ 400 and a written apology.
Again, hold Amanda accountable for what she says.

They deserve no star in customer service, especially the female manager. Never call them because they wont bother listen. They cancelled my order without me knowing but forgot to refund my money, like really!!! Shocked!

As many people noted in their comments, worst customer service ever. The worst of all? They simply don’t care. Return and exchange policy is a joke. Furniture delivery system is a waste of your time. Please go somewhere esle.

Bought a coffee table and 2 end tables. Delivery was supposed to be between 11:30 — 1:30. At 1:30 they called and said they won’t deliver until 5:30 pm. Wasted the whole day. Then end table is defective. glass top not properly glued to legs. Call and am told to send pics (even tho delivery people could clearly vouch for it). Was supp to hear back in 1 – 2 business days. I called after 1 week bc I didn’t hear back and was given a weak apology. They said they’d order another one but it’s been 2 weeks and no word. For these kind of prices, I’d expect better.

This review is for the customer service. I would give it negative stars if I could. I came in today looking for sectional sofas and the sales associate that «helped» me was extremely rude and condescending. I wanted to know why the sectional that was in the store was different from the picture in the catalogue and she told me it was because you can flip it, which made no sense no matter how you tried to flip it. When I kept questioning her, she said «I have never had anyone not understand it.» Thanks for that comment because I really appreciate walking into a store and looking forward to being called ignorant. When you go online, you’re actually supposed to pick whether you want to buy the right-​arm or left-​arm design, meaning it’s not flippable! I highly would not recommend this place just for the piece of crap service.

We purchased 2 sofas, a dining table and a dining buffet from this store.
The in-​store experience with Ricardo was very good. He was very helpful, not too pushy and had positive attitude. When I called back to check on the status, he ensured us everything was on time.
The delivery also went well. They called the day prior to delivery and came at the allocated time slot.
In terms of furniture– we love the sofas (Vapor) but the dining table (Dalton) was broken when it came in & the buffet (Anderson) came in with chipped paint. The delivery guys accepted to take those two back and we received a refund for those orders.
It looks like the vendor makes a big difference at Zgallerie so I would recommend the sofa vendor but their dining table & buffet wasn’t good quality.

This company has beautiful products on display in the store. Unfortunately, you can’t buy all of the products on display, and the online component of this company has the worst customer service I’ve seen. My wife bought an office chair from the company’s online counterpart after we were told that we couldn’t buy it in store. We were told that it would take 6 to 8 weeks to receive the item, so we waited for a little over 2 months to receive it. It never showed, so my wife called to get a refund. They would not give her a refund, and they couldn’t guarantee that they could get her the chair. This issue is still unresolved after 3 and a half months. Still no refund, and no chair. The representatives are rude on the phone, and really treat people like 2^nd class citizens. It’s too bad, because I really do like their furniture

I ordered the Jameson California King Otter bed frame in August 2014. It’s been about a year and my boyfriend and I are still absolutely in love with it! The quality is top notch. The cushioned headboard is so comfortable and beautiful to look at every time we walk into the room. Our friends and family get jealous when we show it off! (;
I was especially impressed with the hand-​written thank you card I received through the mail. Very nice!

Always drop by this store when I’m near, love all the Z Gallerie stores! We bought our dining table and chairs from here, and I love ittttt! Their style, collection, and pieces are unique.

The customer service here is terrible! You would they were the customer and you were the one working there. The attitude of the manager is pretentious and condescending! This is why people shop on the internet!

After an exhaustive search for decent quality furnitures within our budget. I finally found what I was looking for. The furnitures I purchased exceeded our expectation in style and quality without a doubt. Reliability convenience and courteous of this place is what you want when it comes to awesome customer service.

I love this furniture store! I wish I could remember the names of the people that helped me. I will update this post if I can ever remember their names or find their names on my order form that is ultimately hiding from me.
I still remember the day when I was buying my sofa. I couldn’t decide which sofa to choose, so I kept walking back and forth from the front of the store to the back of the store. Suddenly, the lady that was helping me starts pushing the sofa from the front of the store to the back. She said it is easier to see the difference when they are right next to each other. I have never had such great customer service! Right then and there I knew which was the better of the two!
Also, everything is so cute and fancy!

Z Gallerie is filled with very pretty things that are made with extremely poor craftsmanship and sold with even worse customer service. In May 2013 I purchased a large magnifying glass from Z Gallerie. It was expensive for a decorative piece but I thought it would last forever. How could a magnifying glass break? Or so I thought… I went to go pick up the magnifying glass the other day and I noticed it was broken. The glue or welding they had used to hold the actual glass in place had completely snapped on its own.
If this were Crate and Barrel, Nordstrom, or Costco I would have had no issue getting a replacement or store credit for my defective product but at Z Gallerie all I got was a manager who was partially listening and didn’t care at all. She told me that the magnifying glass had gone on clearance a few weeks ago and there was nothing she could do.
Never again will I be purchasing an overpriced, poorly made product from this store.

Horrible service by Maloney she was super rude.
I’m a Z gallery fanatic I love everything I love decorating with this dedicated designers but…
Definitely do not ask help with Maloney manager assistant, do not return anything she’s not helpful at all.
Please quit your job if you don’t like to work for z gallery company mrs… :-/

No acknowledgement from the staff. They talked amongst themselves during the 15 minutes I was in there. But when «nonvisible» walked in, I hear the one staff cheerily say hi is there anything I can help you with
4 stars on the look of the products. Quality I’m not sure about.

I have purchased several items from Z and have always been pleased. However, earlier this year I bought the Ludlow throw and loved it; then I took it to be dry cleaned, per the instructions, and it came back looking like it has dreadlocks. I spoke with the dry cleaner and she swears she dry cleaned it and that I needed to address the issue with ZGallerie which I did but that didn’t get me far – so much for customer service! I spoke with Jack, the manager, and he made me feel like I did something wrong! I was told that «if» I can find the transaction ID number that he would replace the throw «just once». Why would I need to exchange it more than once, I wonder? Now I’m left with a blanket I’m embarrassed to display. Thanks for the wonderful customer focus, Z!

For beautiful home décor stuff, come here!
I’ve been to Santana Row a good number of times, but i never explored all the different stores and restaurants in this area. Whenever I was with my friend one night, she said to me that we must visit Z Gallerie before hitting up Vbar as our final destination. So we mozy on down to Z Gallerie and my eyes lit up when I walking around in the store. They have so many beautiful home décor items from wall décor to kitchenware to bedroom furniture.
Some items can be a bit pricey, that’s why in the future whenever I do have $$$, I’ll definitely splurge on this place for some lovely stuff for my future place. :)