H & R Plumbing & Rooter

I called the phone number listed on this Unilocal page and I got a voicemail and unfortunately did not get a call back at first but Rafael did call back and apologized because he was on another job and could not return my phone call immediately. I called 4 other plumbers and he was the only one to call back and actually show up and get the job done. I had a simple drain clog and I have a clean out in the backyard and Rafael was able to snake the drain/​pipe and the clog was about 30 feet into the line or so. The line was unclogged within a few minutes and honest in his opinion of what I can do in the future to keep the drain unclogged and he recommended other parts for me to buy at Home Depot as needed. I asked about jetting the line and he said that he doesn’t recommend that because he said it probably wouldn’t help so I appreciate his honesty. I will continue to use Rafael for all future needs because he returned my call and arrived within 15 minutes of calling me and he was quick and honest. I recommend Rafael for your plumbing needs.

I’d used them before & was lucky enough to find their card when my plumbing backed up 6:30 Sat night. I went online & it said they were open until 7 so I gave them a call. Rafael said he’d be over as soon as he finished the job he was on. An hr later he showed up, took care of my problem. What a relief. The nicest guy as well. Will use them again & not hesitate to recommend.

These guys are awesome! Jaime and his colleague came to my house to fix the plumbing in my laundry room. They not only fixed the problem with the hot water outlet but also installed a hot/​cold outdoor faucet on the outside of the house so that I could hose off my dogs without subjecting them to cold water. They were professional, courteous and willing to go the extra mile… and they did not charge exorbitant rates for their service. I highly recommend H&R Plumbing for your plumbing needs. Thank you so much for your excellent service!

Best plumber I have ever dealt with. First of all, he came highly recommended from my gym friends — secondly, he answered my first phone call (almost unheard of), was at my house that afternoon and did a thorough inspection of the 3 things I wanted done. He was back in 2 days to do the work I requested, did an excellent job, the cost was very fair and reasonable, and had such a great attitude and happy personality to boot!

We’ve know Rafael for years now and he has always been able to come within an hour of a plumbing emergency for our old house. Today, we’d been flushing wipes for weeks that would not go through our small pipes. Rafael was able to clear it out through the main pipe with his advanced equipment and we are all good. Thanks guys.

We have used this company before and they were great then! I called at 8:30am today about my tub, they were there at 10:30. Excellent service, very friendly and honest.

I had an issue with my water heater. It needed to be reinforced and reinstalled correctly. Rafael and his crew did everything from the construction and reinforcement work to the plumbing work in lightning speed time. The quality of work was very good. You can tell that these guys are experienced and know exactly what they’re doing! Great to deal with, and Rafael himself is exceptionally friendly. He also took the time out to explain all of the details of the job and what exactly was being done. Prices are very reasonable too. I will definitely be calling H & R again if I need any plumbing work done. I would be happy to recommend these guys to anyone I know!

I was so impressed with Rafael and his crew. They came out IMMEDIATELY for both the estimate and the work they did on our water main. We needed a quick turnaround, and they accommodated us with no hassles. The work they did was superb and thorough, down the making the new concrete match the texture of what was around it. Best of all, these were really great guys to work with; very friendly and professional. I will definitely be recommending them.

We’ve had H&R to our house twice since we bought it and are extremely pleased with Rafael and his work. First time was to install a pressure regulator and snake a line; second was for leaks in two different parts of the house. His price is very fair and he is a genuine, honest and professional plumber. He is very pleasant, easy to talk to and wants to ensure the customer is happy with the work. You can tell he cares about his customers. I was impressed by how responsive he is to attend to the request the same day (and if he’s delayed or unsure he is available the same day he will keep you updated on his schedule so you won’t waste time waiting around like some other plumbers would have you do).
Rafael is very knowledgable and can diagnose problems very quickly and recommend the best solution within budget. He covers a wide service area so be sure to call him for your plumbing needs. You’ll be glad you did. Rafael and H&R is our first choice and we highly recommend them to everyone we know.

Called several different plumbers in the area and they all put us on hold and was rude when we asked for help now since it was an emergency. We had a serious water leak from our main water pipeline to our house. When we called H & R Plumbing and Rooter, we talked to Jorge and described to him our situation. He said he would be at our house within the hour. As promised, Jorge and Alvarro showed up to our house within the hour. Once Jorge inspected the problem, we agreed on a reasonable price. Jorge and Alavarro quickly worked on the problem. Both men were very kind and easy to talk to… Worked very hard. We are very pleased with them because they were quick, professional, courteous and attentive to their work. This wasn’t an easy job by our standards. But they soon had our house running with water with no problems and no leaks. I would definitely recommend this company and request both gentlemen to fix any problems you might have not to mention everything was done during the weekend. Thank you Jorge, Alvarro and H & R Plumbing and Rooter company!

While cooking dinner last night around 7PM our kitchen sink backed up, I went online to look for a plumber. Most of the plumbers were closed, and the the one that claimed ²⁴⁄₇ emergency answered but I was told it would be 2 days before they could come to my home. Luckily I found H&R. I called Rafael and he was over within the hour. I live in Alameda.
He not only cleared the line but replaced some leaky joints. The cost was more than reasonable.
He will be our go to plumber.

We’ve been using H&R since we bought our house. First time they came and snaked a drain for us it was a late afternoon call and he came over about 6:30 because he said «I hear kids in the background, I’ll come tonight you need your toilet working». Very reasonable prices, and they work fast. That same drain clogged again the same summer and he came back, cleared it, and would not charge me because he had just done it 2 months ago.
Similar great service when we called him about the toilet at the co-​op pre-​school. «This is a school? I’m just leaving a job, I’m coming right now.» He had it cleared and he was out of there in under 30 minutes and school stayed open that day.
These guys are always my first choice.

5 Star service, every time. Rafael is highly knowledgeable, quick to respond, and has always fixed the problem on the first visit. I have used him time and again at my place in Castro Valley which has old plumbing, and he has never let me down. He is my go-​to plumber. I will never call anyone else.

I have been using Rafael’s plumbing service for nearly 10 years. He and his team has been assisting me with various plumbing issues on my home in Orinda and parents home in Castro Valley and I have always been more than satisfied with his service. A few of these jobs entailed servicing a sump pump, extracting roots from drainage pipes on multiple occasions, installing a sink, faucets, and toilets. Beyond doing a great job, he also explains his activity and recommends next steps to avoid possible issues. I highly recommend him for any plumbing needs!

I called on a friday morning to see if this plumber could come out and fix a flooding sink. He was there within 40 minutes. He quoted a very good price and said it should take no longer than 30 mins. He started to work on the problem and found out there was a huge grease/​hair/​rust blockage. It took him almost 3 hours to fix the problem, but he did such a great job. He even replaced a few parts free of charge. He cleaned up the garage afterwards and left the place in clean condition and with working pipes. He even offered a 45 day warranty. This guy is great. We will use him again.

I just had Raphael out to work on 3 clogged drains, including two sewer laterals. He arrived on time and did a great job on everything, including the one very difficult lateral.
He offered to run the camera down this drain and then defined exactly where the damage was located – turns out it is in a reasonably accessible location, so when I get it fixed it will be relatively inexpensive (as these things go). He also went the extra effort on the other lateral, snaking it in both directions. Then he unclogged the bathtub which has been 95% clogged for a long time.
3+ hours work and he only charged $ 250, very reasonable, with a 45 day warranty. I will probably have him back to repair that damaged lateral when I save up a bit of money.
Update
Just had him replace my water heater, a great job, quick and with no fuss, $ 100 cheaper that the other bid I got from a local plumber. Cheaply enough that I didn’t feel too guilty about not doing it myself.

A quiet early Sunday Morning, we had a «gusher» out in the front yard. I called 8 other plumbers and only Rafael promised to come take a look. The cheap valve had broke and was spurting water at the connection into the house. Rafael fixed it in about an hour and charged me a really reasonable rate. A very pleasant man who know his stuff. He explained everything he did and showed me the parts that failed.
I will call H&R from now on!

Best & most professional plumbing service I have worked with. I would recommend to anyone.

This is the third time I’ve used Rafael for our plumbing needs. His first job was at our bussiness, and the last two at home.
Each time he was hear when he said he would be — not like the plumbers I used before him!
Very nice — very clean and very fair pricing.

Since last three years I have been using H & R Plumbing & Rooter for all the plumbing and sewage problems in the house. Rafael always answers his phone and he is very accommodating with his work schedule. Most of the time within same day he has resolved the plumbing problems in the house. Two years ago in a rainy Christmas eve with house full of family and friends he came over and fixed a major sewage problem in the house. His prices are very reasonable and you get the feeling that he is there to help you not to rip you off. Rafael is an excellent and honest plumber and I strongly recommend him for all of your plumbing problems. Good job Rafael keep on plumbing.