Computer Factory

Where is the zero when you need it? This place is a dump and even worse is their customer service. I should have just walked out as soon as I walked up to the counter; I saw the old guy grunt-​sigh annoyingly as he realized he had to get up because he had a customer. Upon tealizing he couldn’t help, he became a jerk and walked away without a completed conversation.

Our company, over the years, has spent THOUSANDS building/​buying computers and equipment from them. We asked for a referral for an IT person. This guy they recommended is extremely old school. He’s risking damaging our server hard drive (if it’s not already). He has made mistakes that he won’t fess up to. Even though he keeps providing as his «proof», the very document that clearly shows his mistake. Very pompous and prima donna type. Seems to forget that he was hired. Not the other way around. Anyway, this is not about him. Except that they recommended him. So, I called to ask a question about a hard drive we had bought from them. I explained that we were having an issue with the IT person. I was asked his name. I told them. They then tell me how wonderful the guy is. I explained that it is just something that has been blown out of proportion. I tried to get back to my question. He asks my company name. I tell him. He then says: «Well, we like (blank) so if you don’t like him, we don’t like you!» Then he hung up. Great way to do business. I think we all know where I’ll suggest people NOT go.

Have been buying PCs from Nome & Paul @ Computer Factory for several years. They are great to work with. They ask what you want to do with the computer and then build a system that meets your immediate needs but also has power & capacity for years to come. Their PCs come with anti-​virus and anti-​malware software that they’ve tested to be the best at the time. I recently downloaded an .exe file (on request of someone purporting to be a Yahoo Tech Rep whose phone number I found on a Yahoo Help community website). Afterwards the «Yahoo rep» asked for $ 199.99 to «remove virus from the PC». I refused and took the PC to Computer Factory. Computer Factory technician Julio found & removed many different malwares, although he had to reformat the hard drive and reinstall Win 7. Julio saved me a lot of time (and grief) by reinstalling my documents, pictures, videos from my external hard drive backup. If you need a new (or repaired) PC, the Computer Factory is the place to be.

I have been taking my computers to Paul and Nomi for over 12 years. In that time I have found them to be incredibly honest in diagnosing and fixing my computer issues. They have always done what they say they would do. They’ve always resolved my problems! I never felt cheated or used. Their pricing is fair and reasonable. Besides all this they are freindly and patient to a fault — especially with a computer dunce like myself. They are 5-​star

Just purchased 3 computers and had a computer repaired by The Computer Factory. Excellent service, great prices and fast turn-​around time. We have started using their IT services as well and they are prompt and knowledgeable. I highly recommend The Computer Factory. Thank You Paul and Nome!

Horrible customer service! Owner just hung up on me. DO NOT go here!

Fast, reasonable repairs. No fee to estimate cost of repair.
Sells computers also at very reasonable prices.
Bought two computers from them and had 2 repaired so far. Plan to buy another.
Highly recommended.