Lowe’s

I would have given this store a 5 star if it wasn’t for the long wait in the appliance area. The salesman was busy with another customer and there were customers waiting. When I did get help, I received amazing help from Charles! He is very friendly and helpful! After I purchased my refrigerator Charles said he could have it delivered the following afternoon, because I was living out of a ice chest. Well, while I was home, I realized I made a mistake and the refrigerator would probably not fit in the space for it. The old one my kids had to slam into the space. Well the store was closed at this time, so first thing the next morning I rushed back to the store to explain that I made a mistake. Luckily, Charles was there to help me once again. I apologized for my stupidity and asked if I could get the smaller one instead. He made me feel so much better and thanked me for stopping them before the delivery. I thought I was going to have to wait another day, because of my mistake, but Charles said he would make it happen for me for the same time. He absolutely did! When Rick and Adrian arrived, Rick had my old refrigerator out of its wedged in space in no time! They were a great team. Rick answered all my questions and was really nice and helpful.

We spend hundreds here on a regular basis, and invariably get frustrated every time we come. There are a few really helpful associates; other than that, this location sucks. It’s difficult to find anyone to help you, and most times once you do, they are clueless about the items you ask about.
I finally hit my limit the other day when the little snit of a cashier not only displayed the profundity of her ineptitude, but then finished it off with absolute disrespect (I’ll be contacting their HQ next).
We had 2 plants that didn’t show the sale price when she rang them up. Not only did she not get the assistance she needed when she didn’t take our word for the accurate price, but she gave attitude as she moved in slow motion. Finally, my sweetheart offered to walk another associate out to the area to show her the plants’ pricing. That associate verified the pricing to our cashier, who then continued to refuse to acknowledge the mistake. Even after her fellow associate verified the price, she resisted making the correction, and argued with my sweetheart (in order not to unleash a world of humility– inducing language on the cashier, I had walked out to get the car).
The cashier finally corrected the price, and grumbled about it the whole time. It was taking so long that I had come back in. It’s a good thing my sweetheart checked the receipt before we walked out, because this little jerk had double charged us for an $ 18 extension cord. When we showed her the mistake, she argued again… never once apologized for any of it… finally refunded that amount to my card, then walked off, sarcastically saying «have a nice day.»
Unless I hear that their service has improved, I will go anywhere else possible to get what I need … even if it means going a little out of my way.

The day I went into the store it wasn’t very busy. I went to the wood department and selected what I wanted to build a raised bed for gardening. After purchase was completed, my friend was waiting for me with the materials at the truck entrance, where I had just pulled up. An employee, Eric, told her that I had picked the wrong materials — -the wood would not stand up to the outdoor weather conditions here for very long. He recommended exchanging the purchase for new materials that would stand up. And then he ran to get them! Great service and professional advice! A BIG thanx, Eric!

I went in there and gave them my measurements for wood that I needed cut, he told me that the cuts that I needed he wasn’t suppose to do, but he did them anyway. He drew up his mark, then cut it. I informed him that I needed it cut in half first. He basically shorted me and messed up my measurements and then told me that it was right. When I went home, I realized that they were not right and I called lowes and asked them if I could return cut wood, they said they usually don’t but that they will because of human error. When I arrived to return the wood. The guy who cut my wood wrong told me that I gave him the wrong measurements and told me he wouldn’t cut anymore wood for me. I will not be returning to lowes.

Horrible customer service. When purchasing supplies after the #SMTXFlood TONI the cashier double charged me for some items and I asked her to remove the items so that I could get a proper total. She then asked if she suspend my current transaction and take the person begind me since it would be faster to get him through and then focus on me. I agreed and boy big mistake.
TONI took the gentlemen in line behind, scanned all of his items, and then placed everything on MY Lowe’s Credit card and forged a signature on the reciept. Right infront of me!!! I told her to stop and TONI then just handed me my receipt and told me to leave. I had to get 3 managers involved to even consider getting a credit back to my card since the person behind me already left with his items therefore making it my responsibility to pay for them. Ridiculous that I have to 1) pay for double items then 2) pay for someone else’s items.
SCOTT HENDRICKS you need to train your employees better in customer service and how to use the register equipment. Your are obviously lacking in that department.

Im a professional home builder and unfortunately i have to deal with big box stores. It just seems as if no one cares about anything anymore. Customer service is a joke. No one is ever accountable for their actions. There is always someone eles to blame. I spend a lot of $ in this store and still get screwed over half the time. Can’t imagine how the average home owner gets treated.
Wish I could get everything I need from a small local opperation. This store sucks!!!

Horrible. Really hard to find help in the garden center. I finally waited in line to ask the cashier for help and all she said is she couldn’t help me because she’s not allowed to leave the front. There were clearance signs posted on several tables and it was confusing… was the whole table clearance? The cashier had no clue. I thought it must be because the plant I wanted was a bit tattered, but when I got it to check out it was full price. There’s lots of nice plants but signs are confusing, prices are confusing, employees are no help. I’m sticking with Home Depot.

Save yourself the headache. Drive down the road 15 miles to Home Depot. I’ve been going to this Lowe’s for over a year. The manager (s) are uncooperative and argumentative with their customers. I had a shower head that was obviously pretty new. I didn’t work. I lost the receipt. I had to argue with the manager for a store credit. He accused me of buying product elsewhere. Go somewhere else.

Easy access to main road ways and plenty of parking. Standard layout of store. Wasn’t difficult to find customer assistance and support was friendly. No problems finding what I needed but some of tags were out of place so I had to use the store’s Android app to see if they had the item in stock. There were plenty of plants to choose from outside. Nothing really blew my mind to warrant 4 or 5 star rating.

Just bought a grill that they made me wait 45 mins to receive. It was given to me not assembled in the shipping box when the promotion included delivery and free assembly. I was assured that the box was assembled but obviously not the result.

If you are looking for the Lowes with the worst customer service in the United States you have found it. The staff is rude and does not want to help you. I have received flat out rude service in the lumber department and in the garden center. Up until this weekend I have been a frequent and sometimes annoyed customer, but I will be taking my business elsewhere in the future and I suggest you do the same.

I am so mad at Lowe’s, and I won’t be shopping here anymore.
My boyfriend and I moved to a new apartment and decided to bite the bullet and get a brand new washer and dryer pair instead of scraping the bottom of the barrel known as Craigslist. We did some research online and found a pair of Samsung frontloaders that weren’t going to cost an arm and a leg.
I came by in the store to buy them. I knew exactly what I wanted — the Samsung, for the sale price, plus the promotional 10% off and an extra 5% for opening a Lowe’s credit card. They were advertising next-​day delivery and I needed to do some laundry pretty darn quick.
Well, I don’t know why they have a sign that says ‘Free Next Day Delivery!’ if they aren’t actually going to be able to deliver your items until next week. No, the items I want aren’t in stock at this Lowe’s and I’m going to have to wait seven days to get them. So that sign is completely meaningless. It’s irritating but at least I’ve gotten the research and the buying portion down so I let it go.
Fast forward to next week, the morning of my delivery. I took off of work to be here between 8:00 and 11:00, and I’m waiting patiently in the living room when I get a phone call. It’s the delivery guy, wondering if I knew I was getting a display unit. Of course not! I paid for a brand new washer and dryer and I expected to get a brand new washer and dryer!
The guy says they’ll call me back. They don’t.
The next day I take more time off to go in to Lowe’s to try and talk to an actual person. Appliance Guy spend a good twenty minutes trying to figure out what is going on before sending me home with the promise of contacting me later. Greeaatt.
I do get a phone call — this time from the lady who originally sold me the appliances. She works in the cabinet department and she’s the reason for the fiasco in the first place, so why not have HER call me back? Apparently I don’t merit the attention of an actual manager.
Cabinets Lady tells me they can offer me a deal on the display unit or 15% on the next model up of Samsung. «Fifteen percent on top of the fifteen percent I received on my original washer and dryer, or just fifteen percent?»
What do you know, just fifteen percent. So Lowe’s is offering me EXACTLY what I already saved on my original purchase, which boils down to offering me exactly nothing. I don’t have anything against display units, but at this point I’ve definitely got something against Lowe’s. They have wasted my time, not taken my satisfaction seriously, sold me things that don’t exist, cost me vacation hours, and then insulted me with their 15% offer that I already had. And they did it all through a woman who doesn’t even work in the appliances department instead of giving me at least enough respect to hear from a manager.
I took my money to Best Buy instead. They guy there was way more interested in helping me. I got a better deal and left a lot happier.
In the meantime, I’ll be checking out Tuttle and McCoy’s for my home improvement needs in the future.

I have always had great experiences shopping at the San Marcos Lowe’s. I was looking for soil separator paper, which I wasn’t even sure what it was, only that I was advised to use it to cut out sewing patterns. The employee in the plumbing department went out of his way to help me even though he was extremely busy with 2 other customers. He looked the product up on his phone for me and offered to help me order it and have it shipped to the store (I’ve since learned that soil separator paper is also called weed fabric, and is found in the landscaping department, fyi). Always smiling, helpful faces in the checkout area.

Uh I actually have good news!
This Lowe’s experience actually did not suck!
I went here yesterday because of Mike. I needed what was in aisle 33.
They allowed me to take my dogs there, too, which is major since the Brodie one does not.
I needed faucet covers for when there is a freeze.
I just like to prepare. I am not saying we are going to have a freeze but you never know, and the Home Depot had none and told us they are not getting them until November.
This Lowe’s sells these year-​round for $ 2 and under. They had a few different colors and sizes.
All in all, a very high Lowe’s day!

You might want to bring a Proton Pack – this Lowe’s has the same ghost-​town vibe of many San Marcos big box stores. In my experience, though, the employees are helpful and friendly, if you can find one (see Felicia G.‘s review).
As I’ve been learning from recent visits, avoid the retiree employees when it comes to helping you find a part or perform some other hardware job-​related task – they simply don’t care enough about their post-​retirement part-​time jobs to provide quality customer service, not that I blame them one bit. However, they can be a wealth of DIY wisdom, if you are doing a home project and need advice. The opposite is true of the young people – all pep and no experience. Keep this in mind and you’ll faire well here.
TIP: If the one open register has a line and you have only an item or two, ask the customer service desk if they will ring you out. If they have no customers to help, they’ll take you ⁹⁄₁₀ times.

Be prepared to wait 20 minutes for anybody to help you (after pressing the help button and multiple cashiers).