Chase Bank

Recently had 3 bad experiences back to back. While staff seems friendly and like they’re trying to help, we were misinformed time and time again and made 3 unnecessary trips that resulted in absolutely nothing. Tremendous waste of time. Whenever possible I try to go to another branch.

I never thought I’d be leaving a review for a bank, but Lauren at Chase went above and beyond for us when we came in to finance our new car with them. She was EXCELLENT: very knowledgable, attentive, thorough and followed-​up until the deal was done. Buying a car is usually a grind and intimidating, so her guidance and confidence was REALLY appreciated.
We’ve been Chase Sapphire customers for years and love the customer service we get with that card, thanks to Lauren’s level of service, we’ve decided to move our accounts to Chase for everyday banking.

Very good customer service here. When I was waiting for an associate to notarize some documents (free service for Chase account holders), several employees made sure that I was taken care of. Plus, the tellers are very attentive.
Covered parking is plentiful and convenient esp in the summer!

I’ve been banking with Chase for years and have had several bad
experience with their customer service and their policies. NOW,
they complain anytime I want to find out my balance or transfer money.
I tried their online banking and it was a disaster. I also have too
many hackers on my computer and don’t want to do online banking
as a result. Chase is demanding that I go in-​person to their branch in
order to get my balance or to do a transfer! My last call, they said they
«would do me a favor that one time only!» I said «forget it» and now
looking for another bank. I have more serious complaints with them
than this. You would think that I bothered them frequently. But I may
only call once a month, if needed. Another recent experience is that I
called for pre-​approval to make a wager on the Triple Crown horse racing
series and did obtained the approval. But when I called to place by bet, it
was denied. This is a common experience with Chase! Also inquired recently
about any assistance in obtaining funds via online selling, so I could avoid
fees from PayPal. I was told they would check and call me back with the
info. That never happened. Their 800 Customer Service is worse. They do
have attractive offices and also some good in-​house Reps who are helpful.
But this is getting rare these days.

I stepped in to this branch right after 5pm and was helped by Pritesh. I never got any checks for the account that I have at Chase since I opened it online so he was helping me out with that. Some how we started to talk about my upcoming travels. I complained to him that no US credit card company I have accounts with has that chip in it that is used all over Europe and since I was heading over to Europe in a week I told him I was concerned that I would not be able to use my credit cards out there in some locations. Plus with the 3% surcharge most credit card companies charge I was pretty reluctant to even use them to begin with.
It was like the stars aligned and he say he had the perfect solution for me. He helped me apply for the Chase Sapphire Preferred Visa Signature Card and before the bank closed I had a new credit card that DID NOT charge those pesky exchange rate fees. WOO HOO!!!
I don’t normally use Chase for all my day to day banking needs but after this experience I will probably have to switch to Chase being my primary bank.
3 cheers for Pritesh and the team at the Gallinas Ave branch!

Here’s a tip: Go to any other Chase branch, or just switch to another bank altogether. I’ve been a customer since high school, when it was called Great Western, then Washington Mutual. I don’t leave because it is convenient, have direct deposit, etc. It’s obvious that customer service isn’t a priority here. I had a few horrible experiences with an employee, that I now go to Bön Air’s branch, and will soon go to the 4^th street branch. We do have choices whom we take our banking business. It is incredible to me that Chase doesn’t realize that!

Came in to open an account. Got helped right away by 3 people including the branch manager, the banker, and investment broker. There were offers of coffee or water though I did not take any. Within 15 minutes I had a new checking account. Everyone was very friendly. They did not try to upsell me and were respective of my time. Before I left the bank I could see the deposit on my iphone app and was set up to deposit checks via the phone. Now thats a great service!

You’ve heard it before — if I could give it ZERO stars.. .
Wow, these people are managing my hard earned cash and boy do they SUCK.
I went here with one of those $ 100 free checking coupons you get in the mail. First off, they guy that signed me up was just like one of the other people said; in and out like McDonald’s. I just figured that was because I showed up just before 5pm to open an account and because they were switching from WaMu to Chase.
All is good, I’m excited about my new free checking account and scoring 100 bucks — letter arrives in the mail. This letter tells me they need a signature page (which I remember signing) or they will close my account with penalties I will pay. Not to mention complete lack of professionalism this letter was written with (stating we spoke on the phone — that a message was left regarding the issue, that a postage paid envelope was enclosed — there was an envelope without postage, that I had three weeks to respond which was two weeks from the date of the letter and less than a week from the postmark). Wrong, bad, crappy, (insert more appropriate word here) first impression of how you will manage my money.
Ok — I’ll let it pass, because I’m gonna get that $ 100.
Called today to find out WHEN my $ 100 was coming since it has been over 90 days. There’s no record of a pending credit of $ 100. Contact the branch.. .
Oh HELL NO. Money is on its way out. $ 100 is not worth this crap. These people are completely incompetent.

I have to agree with past reviews that this branch needs a big customer service overhaul. Maybe a few more courses on how to be nice and take care of customers would be appropriate instead of the «in and out» service that you’d get at McDonalds…

I have been banking at this branch for over ten years, and since the change to Chase Bank, the service has become completely rotten. Each time I visited the bank to make a deposit (as I do at least bi-​monthly, according to my payment schedule at work), I walk out in such a poor mood that I resolved to change banks. Well, my dad suggested I just change branches, so I did. The Novato branch saved my banking business…
But I wish that this branch could get it together, because I would love to come back someday. Just without the tellers ignoring me while they process my transaction, and the bank managers standing around shuffling their feet and chatting with each other while the line gets longer and longer…

Retail banking service has gone to hell. After 29 years with Bank of America, I quit them after they screwed me twice in 6 weeks. Took my business to WAMU. The folks at this branch are friendly enough. The same people are still working there after 6 months, which is pretty amazing in itself. The WAMU system isn’t really sophisticated compared to B of A and Wells Fargo — The on-​line WAMU features are pretty lame. But the personal checking accounts are free of charge. That’s about as good as it gets anymore… 3 stars for effort and sincerity.