Crystal Nails II

If it was possible, I wouldn’t give them any stars! The lady was rushing through my manicure, told me she would massage after she rushed through my nails, but went on to just sit on her phone. This is after i gave her a very sizeable tip, 30%! Horrible! Will never come back!

I have visited this nail salon twice. I was very pleased with my nails. Although customer service is horrible. They are very rude and not friendly at all.

Bad experience with Tracy. She kept asking me if I had my nails done often and
based on my reply she stopped in the middle of the mani-​pedi and demanded I
pay her. She put so much alcohol (or other) in between my coats of polish that
it could never dry. I had my nails under their lamp for more than 20 minutes and
then had them in the hot July sun for about two hours. An hour later most of them
were all marked up just from my going to the grocery store. I was careful. It was
very important that my nails looked good due to an interview I had scheduled. I
called to ask if Tracy (or anyone) could do a quick touch up on them before my
interview and she said I had to make an appointment, which would be after my
appointment! Consequently I tried to fix them myself and was late for my interview.
People who were waiting for me had been calling me while I was driving and was
very upset with me. Another thing that happened is that after my pedicure, Tracy
was putting a pair of Flip Flops on my feet and ruined the nail polish. Her and another
woman tried to repair them by rubbing nail remover over it. They could have tried
this before my interview, but didn’t have any help from anyone. My nails looked
so bad that I had to repair them myself. When I arrived to my interview they asked
me to explain why I was 15 minutes late. I couldn’t tell them I had a nail emergency.
I will never go back to this salon as a result of badly applied polish that would never
dry, bad customer service when I ended up in a crisis as a result and unprofessional
behavior by demanding I pay before half the work was completed! Makes me wonder
if it’s their culture that makes them distrust or if they’ve had unhappy customers who
didn’t want to pay them. Or wanted a refund. I even wonder if she gave me a bad
mani-​pedi on purpose for some reason. And maybe the reason was because I don’t
have frequent mani-pedi’s and therefore she did a sloppy job. I took photos of my
nails and they were a disaster and nothing like these posted here. Also, I asked for
the names of the colors I selected and Tracy refused to tell me then and moved the
bottles away. I asked her why and she said she would remember. However I’ve
never been there before and she had no reason to think that I’d be back soon. This
was a waste of my time an had several bad consequences for me. I paid $ 52.
I think the staff and Ower are all from Vietnam. It was difficult getting prices from
them upfront and then I felt uncomfortable asking since more than one were loudly
replying in front of others and didn’t make it clear.

Have been a customer for many years, LOVE this place. Sometimes I book an appointments, sometimes a walk-​in; always taken care of. Have a mani-​pedi in the massage chair and for an hour I am one happy camper! Workstations are always clean and the staff is always professional. Great prices and location! ENJOY.

I won’t be going here anymore. A friend made an appt. for 3:30 (she works until three, so she knows she wouldn’t make an appt. for three), and when she showed up, they told her she was wrong, that her appt. was for 3:00, and now they were too busy (walk-​ins, probably) to take her.
I had a similar experience today. I made an appt. for a specific manicurist, and when I got there, they said she was on vacation! I don’t go to get my nails done in order to get jerked around and stressed, so even though I was very pleased with my first visit, I won’t be back.
Not a good way to build a business.

Went here yesterday with my mom for a late afternoon (5:30pm) mani/​pedi. They told us to come back in 15 – 20 min because the shop was full, so we gladly did. They spent an hour on us with great service! Did not feel rushed, but I think this may be in part due to we were the last customers in but who cares! Will definitely be coming back! Reasonably priced too.

I’m new to the area and needed a mani. The girl was rude to me when I walked in, in the tone of voice she used. I decided to stay anyway. She told me to pick my color and I did, then she grabbed the swatches from my hand and rudely asked me what color and when I couldn’t recall, she rolled her eyes and threw them back down. I had to search for the color again. I held onto it once I found it. She was then rude to another customer that walked in and this lady walked out. The gel polish job was good and the rest of the time was good.
The second time I went back, the same lady rudely stated to come back in 30 minutes. I said I didn’t mind waiting. She yelled again that it would be 30 minutes and I yelled I thought about waiting as I turned and walked out. I can’t handle such poor social skills. Will not return.

This salon is perfect! Love the white look when you first walk in– it’s super clean and inviting. I have been getting my nails done in Sausalito (such a drive from San Rafael!) because I couldn’t find a decent salon until a friend recommended I try crystal nails… I am SO happy she sent me here! I was looking for a salon that does Acrylics, Shellac, regular polishes and nail designs and I’ve finally found it!

This is a super clean, relaxing and very professional salon. The staff couldn’t be friendlier and they always do a fabulous job. I’ve been having my nails done for 20 years and this is by far one of the best salons around. Wonderful spa chairs too.

Ok so not bad but not wonderful either. I would say if you are at the mall or in a hurry to get your nails done, come in. It’s well priced, the ladies are nice, seems clean. They have opi polishes, spa chairs and the paint job was pretty good. I’m hoping it will last. They had a mix up when I booked and all of the sudden all these women started coming in saying they had an appointment. Well I had one too, but spent most of my time waiting to be worked on. They were apologetic, which I appreciate but when someone books an appointment and your working on them, you shouldn’t stop and go do someone else. That wasn’t very professional. Oh well. Mixed opinions here, if you haven’t noticed.

Nice mani-​pedi. Great job with my cuticles, but make sure that your spa chair works — I had to change chairs.

So they don’t put rose petal in your foot bath like Red Door does but they do put in a slice of lime. Clean, kind, and consistent has been my experience each time. The foot rub, arm rub, and neck rub are the best part. For being located in a strip mall this place is a diamond in the rough.

A pedicure should not be painful. I have no idea what the technician was doing to my feet, but I was squirming. That’s the whole feel of Crystal Nails: very uncomfortable. They don’t even try to create a welcoming environment. Plus, the end result was sub-​par. The foot scrub lasted two seconds, and the technician neglected to paint the entire nail; the edges of all my nails were bare of polish. I could have saved the $ 22 and done a much better job at home.
I’d recommend driving a few more miles to downtown San Rafael and checking out Nails by Kim. They’re really sweet and do a much better (and cheaper) job. I’ll never stray again.

I had a great first experience here. Sam did great mani-​pedi for me. She was thorough, detail oriented and gentle. This place is very clean, everyone was very nice and I not only got a great hand and foot massage, I got a neck and back massage too! I will definitely be back.
There is another nail salon in the mall across the street that has more modern décor, which draws in the crowds. But this place is cleaner, the service is better, the price was good and my cuticles didn’t get massacred!
I gave it four stars because this was my first experience. I’ll upgrade my review after a few more visits.

I used to live in Sonoma County and had a nail salon that I went to regularly. After moving back to Marin I have tried other places but this place has been my favorite and is where I normally go (unless I really need to get my nails done and they cant take me). Hannah is great and the one that I trust most. Now that I try not to do acrylics (will STILL drive to Petaluma if I need to do that!) and get mani-​pedis Hannah is the only one who file my nails to my liking. Not only does she shape them properly but she actually makes sure they are all the same length! It’s the little things that make he difference. Definitely recommend this place and Hannah!
Give them only 4 stars because I still love the place in Petaluma much more!