Firestone Complete Auto Care

I am extremely impressed with the high level of customer service Antwone, Fred and Nick provide at this Firestone location.
After I purchased a new set of Bridgestone tires at this store, at a very good price, I saw some nicks and cuts on my rims that I thought might have been new. I sent an email to the store and received an immediate concerned reply from the District Manager.
I went in the next day so Antwone could look at the rims. He was very friendly and professional and discussed my concerns with me. He showed me the machine that is used to remove the tires from the rims and I saw that the nicks and cuts I had thought were new couldn’t have been caused by the store. Even though they hadn’t caused the nicks and cuts, Antwone offered to fix my rims. I declined as I didn’t think they should pay to repair damage they didn’t cause.
I also told Antwone my new tires were harder than I like. He offered to switch them out for a different model of Bridgestone tires that he said would be softer.
I left my car with them and they swapped out the tires and had my rims repaired by Erick at Wheel Repair Specialist. I thought they were going to make a deal with Erick for the rim repair, which I would pay for, but they paid the full cost to repair my 10 year old rims which now look brand new. Also, the new tires, which are perfect, cost more than the prior set but they didn’t charge me the difference.
I highly recommend this store as they went above and beyond to satisfy me. They saved me money on my tires and paid to make my 10 year old rims brand new.

Antwone provided excellent, courteous and pleasant service. Service took longer than expected but we added extra work including a full set of tires and alignment. Fred saw my kids were waiting so long in the waiting area he gave them snacks… what a gentleman. Keep up the good work guys, I will be back. Oh, and you can’t beat the prices if you use the coupons and specials.

Another great experience with this crew! Always welcomed with care & concern with Nick (Sales Advisor) and Eddie (Car Technican)!
We own a car with over 400,000 miles (Yes!!! FOUR Hundred Thousand) so the car has alot to have done, but in the real world can’t afford to do it all at once! So trying to budget & determine which to do first/​important. Nick suggested to work on the safety first so our brakes & 2 new tires! And then check off the rest little by little! It’s the honesty & the true care that keeps us coming here!

3 hours for an oil change with one car in front of me!!. I finally called 2 hours into it and they say it will be 20 more minutes. It’s officially been 3 hours and they just finished

Very good customer service. Nick the manager is fantastic and so was Antoine, his coworker. Took care of my car for alignment promptly on short notice. Would definitely recommend this Firestone. Thanks for the awesome services provided!

I had an appointment on 12/​22/​2015 for an oil change and tire rotation with an inspection at 4:00pm and was at this location two hours. I was told that they will take an hour and to top it all off my car was parked the whole time and they kept on seeing other customers while my car was still parked.
The Gentleman who attended me stated that they had to put my car on a lift and as soon as they were done with the guy ahead of me they would take care of my car. Instead of making me wait why not just do the oil change and rotate my tires another day instead of making me wait a whole three hours?
My previous review was a good one due to their great service but now I had to endure this long wait and am very disappointed that I had to wait even after making an appointment. Why not offer customers alternatives instead of making them wait this long especially close to the holidays?
I hope people make enough complaints to get this place back in the shape they were before.

Long, but detailed and may be useful to the reader.
My car was due for an oil change and I knew my brakes needed replacing soon so I took it in at 5pm. The location closes at 7pm. I decided to pay an extra $ 15 to get a general inspection. Bad idea. They said they would give me a call when the car was ready to be picked up. They finally call at 7:15 telling me they don’t have the brake parts so I need to leave it overnight and it will be ready by 9am. At the same time they tell me my front right strut is BROKEN. They were old, yes, but definitely not broken. I’ve had struts replaced on another vehicle before and I know what the car feels like when struts need replacing. Cost to replace the two front struts on my 1999 Corolla? $ 866. I decline that fix of course, and proceed with just my initial request of replacing the brakes ($ 100). The next morning I never receive a call and decide to simply show up at 11am. I see my car rolling out onto the road, finally getting a test drive, 2 hours after the initial quoted time.
Rundown of Recommended services:
«REQUIRED…system failure… vehicle unsafe to drive»:
Replace two front struts: $ 866
Replace battery: $ 130
«SUGGESTED»:
Brake Fluid Exchange $ 80
Replace Rear Struts $ 1037
Including Tax: $ 2215. $ 1271 of that for parts. I looked up the exact parts they recommended on Amazon and Firestone was going to charge me more than double Amazon’s retail prices. Ex: «171 954 Rear Quick Strut» on Amazon is showing $ 122. Firestone quotes me $ 291.
Get this… I pay for the oil change, brake replacement, and general inspection and I’m off on my way. The front right strut is indeed now broken. Every bump in the road is now nice and bumpity bumpity bumpity and every rough patch on the road I hear rattling. Maybe coincidentally it actually did break right when I brought my car into the shop. I don’t think so. But what’s the point in arguing? «We told you so…» yeah, you also told me my battery and rear struts need replacing too.
I took my car to another auto shop, Park’s Auto Repair & Tire in Los Angeles. The drive was actually quite scary, especially on the 10 West between Central and Figueroa where the road is already a little bumpy, my car actually bottomed out a couple times. I drive this stretch multiple times per week and that has NEVER happened to me. They replaced my two front struts AND a strut mount for $ 495, tax, parts, labor, and realignment included. It was done in three hours and they told me my rear struts were fine. Old but fine. Battery does not need replacement either.
Saved myself almost $ 1800 by going to another auto shop. I now understand peoples’ fears of dishonest mechanics. Now that it comes to mind, I’m going to go double check right now if my oil was even changed…

tldr: Late, seemingly dishonest, extremely overpriced. Don’t come here.

I love coming to Firestone but the thing I hate is waiting that’s why I get an appointment but even with an appointment it takes more then an hour to serves you. So what’s the point of making an appointment if they won’t grant your appointment. I made my appointment since Sunday and I ordered the tires on Sunday as well and I came in on Monday to have my tires put on my car and my appointment was at 4:30 in the afternoon and now its 6:30 and I’m still waiting in the waiting for the tires to show up. Ok my was done at 7:15 I was here from 4:30 pm and left at 7: 15. Very bad service. Firestone use to be a good shop to come to not no more very sad

thank you thank you thank you!
came here because my car was giving a laud noise from underneath. they took it for full inspection, told me that some part just got loose, fixed it, said everything else is functioning well and i don’t need anything else, just recommended to get some time fuel system cleaning based on mileages. And charged me…0 $!!!
Was more than happy about it! good customer service also

Dropping my previous rating from 4 to 3 stars. My recent brake job developed problems, I returned twice to get it fixed and still had issues. Brakes should be a no brainer for a place like Firestone and I bought the highest quality option.

Came in to get a quick oil change and that’s exactly what I got. Freddy took my order and I sat down for a cup of freshly brewed coffee and by the time I finished my coffee and caught up with some stuff on my phone the oil change was complete. Fantastic experience and I will be back and I highly recommend others to come here too!

Came in with a last minute emergency my tire had a huge bolt in it some how. I came in and they took care of it very quickly and the service was on point. Very nice guy that helped me and the car was ready before they said it would be!

Brought my car in to have the brakes inspected. Free btw. Told me I still had 50−40% life even at almost 50k mi. Guys are honest as heck. Great job Jimmy and Antwon!

Went in to ask a question about a bulb… Rude and didn’t appear willing to help. Very unfortunate because I’ve used Firestone in San Diego for years and absolutely love the service there. Should have listened to the other reviews on here. Go somewhere else… These guys don’t care.

Came here for the first time because my boyfriend lives in Orange so I figured it would be convenient to drop my car off here instead of Laguna Hills where I normally go. I needed a simple oil change and an alignment. So I dropped it off this past Sunday and they told me it would be about an hour and a half. Pretty good!
Well, I get a call about around the time it will be done and the message states that my «service light was on.» Funny, the only light that was on for me was my oil change reminder light. So having the dude leave a VM on my phone saying I likely needed all these services wasn’t too exciting for me. I gathered it would be about $ 500. Yes, I get that my car is getting up there in mileage, but I don’t really like pulling the «your service light was on» card when I know for a fact it wasn’t.
The guy who helped me (Jimmy I think) was super cool and told me those items are «recommended» and some need to be done at certain times. Interesting that his wording was different from the guy who left me the VM. I like Firestone and go to them to save money on stuff, but not a fan of trying to be sold into doing more work that either my dad can do or boyfriend can do. Overall they were helpful and nice, but I will always double check with the men around me to be sure I really need what they suggest!

Awesome customer service. Had lifetime alignment done, warning light came on the next day. Took jeep back to Firestone where a mechanic rode around with me until we decided what to do about light. Pretty awesome. Will def use these guys again.

Been taking my car here for about a year now & have had nothing but exceptional service. Most recently helped by Antoine my experience was made painless & easy. The mechanics seemed liked they like their working environment & even stayed a little late to finish my car. Aside from a small miscommunication with a technician earlier in the day, my car runs great & I’m a happy camper. Wouldn’t take my baby anywhere else. Now off to San Diego!

Just had a very good experience with this location. I came in to get a couple of new tires. They gave me a pretty good deal on some tires. I had purchased a lifetime alignment when I first bought my car so I had them do that too.
The ran an inspection test on my car and saw I needed new breaks as well. I told them money was tight and they gave me a coupon that covered labor (about $ 70).
Overall, they took good care of my car and I’m very happy with my experience.

I took my truck here to get an alignment and the guy here gave me a very complicated answer saying to me and describing to me all the different reasons on why it could not be done… I knew that was bull before he even finished saying it and it was clear to me that he just didn’t want to deal with my big old truck because it had a minor oil leak. Took it to USA Express Goodyear in Foothill Ranch near my work they got it done no problem and even gave me a warranty on the alignment.

I have the worst luck with flat tires.
Discovered a nail in my tire last Sunday at 4:00 PM. My first thought– «Damn, are any shops even open?» After scrolling through Unilocal,I discovered this Firestone less than 2 miles from my apartment. Open till 6:00 PM on Sunday? On my way.
Antwoine was helpful in assessing the situation. He gave me a few options to choose from and provided his candid opinion on each. I purchased a Bridgestone tire at a decent price and was told that my car would be ready by 6:30 PM. It usually doesn’t take two hours to change a tire, but there were at least 4 other cars ahead of mine.
After doing a little shopping nearby, I came back just before 6:30 to discover that my car was good to go. I got exactly what I wanted– quick, honest service at a competitive rate. I hope that a return won’t be necessary, but I’m glad that I can trust this Firestone crew with my auto service needs.