Brooks Jewelers

I got a very nice coral vintage ring from a family member as Christmas gift but the stone was loose and it needed a thorough cleaning. I asked for jeweler recommendation on Nextdoor and multiple people recommended Brook’s. I went there this past Monday but it was closed. I was so anxious to wear it right away so I went to Cupertino Watch and Jewelry Repair who was recommended on Nextdoor by one person. Unfortunately, that guy damaged my ring. He made multiple visible scratches on the stone, glued the stone (as well as the dirty build-​up as he didn’t clean well) to the base and the prongs were not set appropriately. I took the ring to two jewelers the next day before I went to Brook’s, both of which were recommended by multiple people on Nextdoor and have five-​star reviews on Unilocal (one located in Sunnyvale and the other located in Cupertino). Both of them told me because the guy applied too much glue and coral is a very soft stone they couldn’t do anything until the stone became loose again. Franco and Larry at Brook’s asked me to find out what glue the guy used and then said they could fix it. The job was beautifully done within one day — They removed the glue, polished the stone, cleaned the ring and reset it, and they only charged me $ 60 (I paid $ 40 to the guy who damaged my ring). I couldn’t be happier. Now I can join the other people to tell you that Brook’s is the best in the area. Thank you, Franco and Larry!

About 1 month ago my car door closed on my hand. Luckily my hand was fine but my wedding ring was not. I went to the mall store where I purchased it from and they told me repairs would cost right under $ 1,000 because it was basically ruined (bent/​crushed ring, diamonds were lose and fell out)!!! I was so upset but I decided to take it to Brooks since they have done repairs and cleaning on it in the past. I was a bit nervous but after hearing the cost to fix it I WAS SOLD!!! I was quoted less than half the price the mall told me, not surprising! After 1 month in the shop (took lots of work) I picked up my ring on Friday. I AM SO HAPPY! They did an amazing job! My ring looks completely new, you really can’t even tell it went through so much! I will recommend them to every one!

What a gem! I can’t say enough good things about this shop. Love Franco and Brooks jeweler and thanks to Unilocal for helping me find them! Been next door for ramen many times and never really noticed the shop. When it came time to get our wedding rings, Brooks showed up first in my Unilocal search. So close to home and Franco made me feel like home the first time I went in. Larry made my ring in house to fit my engagement ring perfectly and Franco was so patient getting the husband’s ring to the right fit. So proud to have such wonderful local business in Santa Clara.
Now looking for excuses to visit these lovely people again :)

Love them! Franco and his staff are the best in the business. They took my husband design and created our beautiful wedding bands and my engagement ring. Over the last 8 years later, They have clean adjusted and check the ring and setting. Just got off cleaned it looks brand new.

Franco Roma and team are the paragon of customer service! I met Franco four years back when I was looking to sell some gold. He gave me a price that was better than I was expecting so we did the deal and I decided to come back for my now wife’s engagement ring.
Franco worked with me over the next couple of weeks to create a one of a kind ring which my wife still can’t stop saying how much she loves three years later! I’ve since purchased our wedding bands and a beautiful necklace for my mother’s 60^th birthday. Each time I’ve enjoyed the experience. I honestly look forward to getting our rings cleaned so I can chat with Franco about food, travel, real estate, or town history again!

Brought in 4 watches to have batteries changed.
Quick courteois service with a smile, and did not break my bsnk account. Highly recommended.

We just pick up my engagement ring today, and is gorgeous!
Franco is really nice and he knows the business very well, he definitely goes the extra mile to make his costumers happy.
We will come back to get our wedding bands there for sure!

After many disappointments with jewelry stores, I was quite reluctant to keep trying. However, Brooks Jewelers and Franco in particular came highly recommended from an acquaintance who is a certified diamond collector/​dealer. I am so happy that I came here. I needed new batteries for my watches, a watch band adjustment, a Tiffany necklace fixed, restringing for another necklace, polishing of my engagement ring and my husband’s wedding band, and I needed a diamond replaced in my wedding band because it had fallen off. Franco and his team completed all these promptly and in an unbelievable professional manner. They are extremely knowledgeable and their workmanship is truly immaculate.
The store is located in this outdated plaza that doesn’t speak much but what you find inside those walls are true gems (properly and figuratively). I went in there with my almost 2-​year old, who is running around a lot and can be pretty irritating (especially when you run the type of business that they do) but the lady at the counter made sure he was well entertained and it didn’t seem to bother them at all. They all have great customer service skills, they are extremely nice and honest, polite, and most importantly, they get the job done in timely fashion, throw in a couple free things, and make you feel so welcome. For the life of me, I cannot understand why anybody would give this place less than 5*.
Btw, they have a gorgeous display of jewelry… I have rarely seen such timely, beautiful pieces that have been so tastefully selected. If any of you guys need to buy an engagement ring or try to surprise your ladies with a gorgeous piece of jewelry, this should be your go-​to place. It’ll surely be mine from now onwards. And don’t just believe me, just go ahead and check it out yourselves. :-) I promise it will satisfy even the most exigent tastes.
Thank you very much, Franco! I really appreciate your work and kindness.

Brooks Jewelers was recommended to us by my Mother-​in-​Law, who has been going to them for years.
First off, it’s a very small store in an outdated strip mall. It’s not the kind of place that exactly screams high end. In the long run though, I’d rather put money towards an independent, established local business rather than a national chain.
So, what happened that brought me here in the first place is that nearly a year ago, I got a really bad infection in the nail bed of my ring finger. I didn’t really think anything of it when the doctor at Palo Alto Medical Foundation told me that the antibiotics that he was prescribing would knock it right out of my system. HOWEVER –that night I found out that they didn’t work and my ring finger fattened up to nearly the size of my thumb overnight.
I was forced to go to Urgent Care, where they told me my platinum wedding rings would have to be cut off for emergency outpatient surgery on my finger. This was an extremely shocking and frightening thing for me. What made matters worse (and I thought at the time it couldn’t be worse, believe me) was that they had to cut each ring in two places due to the metal, leaving me with two U-​shaped pieces. I was really traumatized by the cutting off of my rings –it was nearly as bad as almost losing my finger.
Fast-​forward –my husband and I found out about this place, and I’m so very glad that we did. First off, the staff is amazing. They’re workmanship is IMPECCABLE. The customer comes first. They’re all business, but with a smile.
My rings were ready two weeks later. They looked as beautiful and new as the day that I remember putting them on for the first time. You can’t even tell that there was a repair done. I was so struck emotionally and filled with gratitude that I forced myself to choke back the tears so I didn’t look like a loony. I’m glad to have my beautiful, beloved rings on again. Aside from all of this, the cost of getting these repaired was very reasonable.
They have a wonderful selection of quality jewelry for purchase as well. I can’t really comment on the pricing but I was impressed with their display cases.
I’m so grateful to Brooks Jewelers for their professional attitude and excellent work. I can see why they have so many returning customers.
Will definitely continue to go here in the future.

Best Jeweler in the Bay Area. I have dealt with Franco for 18 years now, and my wife is a walking, talking advertisement for Brooks Jewelers. I always go to Franco for Quality product, sales and service. He is the best.

I had my watch bands adjusted a couple weeks ago ($ 8 each). I came back to ask for one of them to be adjusted again because it was still a bit loose. Franco fixed me right up for no charge. 5 min in and out. Thanks!

Had a ring I needed to size … I took it to Larry the repair guy … He was wonderful & very helpful
he only charge me $ 25 … Great deal & wonderful work
A++++++

5 STAR EXPERIENCE! It usually costs about $ 100 and takes a few days to get the battery in my Cartier watch replaced. In less than 5 minutes, I had my Cartier watch battery replaced and my wedding ring polished for only $ 7.95! In addition, I was greeted with a smile and assisted by the owner. I will be a customer for life and recommend Brooks Jewelers without hesitation. A+

I’ve been coming to Brooks for over 25+ years, bought many beautiful pieces. I even had a ring made for me. An eagle with a red ruby in its talons. Franco is great. He does know his jewelry and he is always reasonable on his prices. I would recommend Brooks to anyone looking for fine jewelry and absolutely great customer service. Thanks Franco for keeping a smile on my wife’s face.

Most companies could a lot from the Brook’s customer service experience. It’s a bit like going back in history where the jeweler would do whatever it took to keep the customer happy. Quality, perfection, attention to detail and customer service are the reasons why I would recommend Brooks. I only dealt with Franco and had a great experience.

Can’t say enough. Friendly and Excellent Service. Franco knows his
jewelry and goes the extra mile to make a customer happy. His store
does beautiful custom work and I am a very satisfied customer. Been going
to Brooks for several years.

I came in to get two watch batteries replaced. The lady at the counter greeted me quickly and Franco had the job done in 15 minutes.
I also needed to get my wedding ring re-​sized and they were able to work with a complicated multi-​piece custom ring. My wife is so happy I can wear my cleaned, shiny ring again! After I loose more weight I plan on coming back for that service again.

Absolutely love this place! Today is the second time I have came here, and I have not been disappointed. Love the workers, they’re super nice and helpful! My mom recommended me this place (this is where she gets her jewelry cleaned), and I am glad that she did. To make a long story short, you need anything done that has to do with jewelry this is the place to go!
LOVE this place!

GREAT GUY, VERY NICE, HELPFUL AND KNOWLEDGABLE. EXPLAINS THINGS AND SHOW U. I RECOMMEND REALLY GOOD BUSINESS AAA++++++ good workmanship, and price

Walked in needed new battery’s for a couple of watches and was surprised on how good the prices where on a lot of the items they had for sale. Very happy with the services! The jewelry is nice and great prices.