Cool Box Portable Storage

(I’m filing this review under Coolbox of Santa Clara because they were the local affiliate who stored my unit, but it was their main HQ in Tucson I dealt with over the phone.)
Used Coolbox to store the contents of my old house during the months when I was hunting for a new one. I had ordered two units, with the 2^nd one to be delivered after the first was full. Thanks to some crafty packing, it turned out that I only needed one unit — Coolbox cheerfully cancelled the 2^nd unit and applied my payment to a second month for my first unit. Delivery and pickup was exactly as promised, and months later, when I had the loaded unit delivered to my new home, my lock was still intact, and the contents were exactly as I’d left them. The delivery driver, despite a narrow street and narrow driveway, skillfully managed to place the (very heavy) unit exactly where I wanted it.
The only issue I had with Coolbox was very quickly resolved by their staff — knowing their policy of free deliveries/​pickups within 35 miles, I had requested a unit from their Hayward location (which is within 35 miles of both my old home and where I was looking for a new one) so that all deliveries/​pickups would be free. Despite their assurances to the contrary, my unit was delivered from/​stored at the Santa Clara Coolbox location; since this is more than 35 miles from my new home, they wanted to charge a delivery charge. When I explained the situation (and mentioned the assurances they’d previously given me), the charge was deleted and no further mention was made of it — no need to argue, they just did the right thing.
I appreciate that Coolbox delivered exactly what they promised, both in terms of their product and the assurances they gave me when I signed up. They’ve earned my trust and I would use their services again without hesitation.

Prior to hiring CoolBox for our storage needs, We have evaluated several storage companies for their service and offerings and decided to go with CoolBox. Mainly because they offered to store the container in a temperature controlled environment, protected from elements and heat and perspiration.
They stored our container for a year. Once we got it back and opened it, we were overwhelmed by the extent of the damage our things have endured!!! Things on one half of the container were completely covered in black mold. Not only we had deal with removal of the things that were covered in fuzzy black mold (in masks), it was heartbreaking to throw them away. There were things that could not be reproduced from my grandma and my husband’s grandma, who both have recently passed in addition to many other things that just cost a ton of money. I cried going through it all.
Upon inspection of the container, we found a hole in the roof, through which the water leaked and destroyed our things.
We have contacted the office and not only it took forever to get them to contact us back, but they could not offer us money to cover our losses. In the end, we had to file a Small Claims Case with the court and now hoping that they will have to pay for providing a faulty container to us.
Completely outraged that we had to go though this, on top of moving twice in that one year! Don’t use them. Save yourself heartache, time and money!
RESPONDING TO YOUR COMMENT:
Your «good faith effort» was for the ¹⁄₁₀ of the amount we have lost.

They have very good service. They delivered the cool box on time and the driver helped us to remove some of the stuffs in order to put the cool box on the space we prefer. I also ask the price match and they are willing to compromise.

What a great way to store things while remodeling. I fully recommend using Cool Box Portable Storage services. The service has been fantastic and the cool box has kept our items safe from the elements. I would definitely use them again and would recommend my clients use their services for their own storage needs.

To those who require just a storage box whilst work being done on your home, I fully recommend Cool Box. As with one of the previous reviewers, I also worked with Nichole and she was spectacular, I had no issues with respect to the box nor the customer service that accompanied my multiple calls (multiple calls only due to needing to extend the time the Box was needed). With all the storage companies out there, the pricing, delivery /​pick-​up of Box costs and customer service, I would highly recommend Cool Box.

So I’ve had the box for over a year now and am happy to report it’s been great. I do think that Cool Box works best for people with a little experience dealing with movers and smaller operations. I’ve read the reviews below and understand the things people have written — trust me — but not always with how people reacted. Dealing with movers and storage can be difficult, accident prone but with a little Buyer Beware on your part, I think Cool Box is a great place to work with.
You see In my opinion people are used to dealing with places with billion dollar customer service operations like banks, credit cards and mortgage companies where problems are easy to deal with. When I signed up, I admit, it was a little disorganized. I was quoted a lower price than I should have been — but Cool Box stood by the quote, after an argument! The rep also gave me some not quite accurate information about what charges were for drop offs and stops. Another rep told me the prices were in the contract, despite what the first rep promised — so both our faults because I didnt read the agreement. Frankly, that took a few calls to work out. My advice is this. Cool Box is a very nice company, but a little disorganized and could probably use some more training and supervision and counseling for their employees. That would probably clear up a lot of the bad assumptions people are making. From the customer point of view, I recommend this. Don’t assume anything. Don’t assume anything is going to go right with a big move. Ask about each charge for each move based on what you’re going to do. Two stops and a once a month visit? Spell it all out carefully with the rep and if you suspect there is a misunderstanding, ask 5x before accepting the answers. Then if there is a problem, talk it through. I think everyone will be a lot happier.
I recommend Cool Box to friends. It’s cheaper than the more well known alternative and much more flexible about visits. And the next step down employes a lot of unpleasant rip of artists.

2 yrs of never ending disappointments and misleading confusion. Once out of UR control possession BEWARE!
My idea of a in closed and safe environment climate controlled facility was not a open fenced yard with no visits that where unregulated and denied
My property was not respected or protected finding cut off locks no one around leaving a full open gate No paved surface to park or be on when a visit is allowed the area is a leased shared lot owned by railroad /​county seeing unknown people have access after I was locked out was enough no shade or shelter to provide a more proper and comfortable visit having their stored trucks in the shaded area as the only trees in area provided tire hazards so never bring children. If u are disabled and wheelchair ADA THIS is not a option !
They will keep UR box hostage if UR 1 day late in payment auto payment 2 yrs and first time requesting a delay in pay and Denys my 911 request for access as I needed my shoes
pretty COLD & NOTHING COOL ABOUT this box
They offer a sweet intro and will be the cheapest. But if u can’t store it with you on UR property. Just beware your shit is not safe and buy insurance. Witnessing a few poor driver skills also wasn’t Appricated or needed. Felt sorry for whoever box it was but making no yield for driveways and potholed yards made the insides of this loaded box sound very damaged and disrespected as this pasted the rolling dust cloud consumed everywhere. No running water to wash eyes or hands with. A box potty is all to offer
Its most wise too pay a lil more and know your container will be in a building and better care I know with PODS in the past its true. Having no option last minute forced my desperate contract and knowing now …
YOU PAY WHAT YOU GET FOR plus NO FREEDOM TO VISIT OR SCHEDUAL FOR YOUR OWN REASONS
LAST THING I NEED TO HEAR IS «SORRY CANT VISIT YOUR STUFF»
One person I will say was encouraging and helpful SARA ! She’s true CS and is too good for this shady entrapment

Beware of rip-​off, here’s my story:
Called CoolBox in June, they asked me over the phone how long I intend to keep it. I said at least 2 months. Problem is, there is no email confirmation nor monthly invoice sent, so only now (returned in Oct) do I realize that they charged me 5×1 month at $ 348 each month.
In short, they did not apply the 2 months rate (from $ 320 to $ 200…) and they onsider that I’m guilty of not checking my credit card account, therefore refuse to refund the difference.
Looking at the other reviews, it does not seem they care much about customer service…

Cool Box was actually really easy to deal with in the beginning. The transaction went super smooth, they showed up when they said they would, and the driver who came to get our storage bin was nice. They have good prices (there’s a reason) and billing is really easy but the reason for the 2 star rating is that your «cool box» is stored in a yard full of dirt, dust and little rocks… not so cool huh. So for those who need your stuff stored and thought you’d be sashaying down a nicely paved walkway… think again and bring a pair of old sneaks.
More Cons-​Facility closes at 2pm (many times even earlier than that) and is closed on Sundays! So for those of you who have a job during normal business hours, forget trying to go during the week! Drivers just dump your box in the dirt and things will break if they are not completely strapped down. When you schedule what is called a «site visit» and you want to get into your box, it revolves around the driver and his schedule, they could care less about you or your schedule and what is convenient for YOU, THE CUSTOMER. I will pay extra next time for better quality, and easy access.

This company is the worst storage company ever! They ruined all my furniture because their drivers are terrible. Almost $ 30,000 in furniture. Then I sent in all our photos to the company to get some re-​imbursement and they said it was not their fault. I don’t know why I have to give them even 1 star. They truly deserve none. I am in the process of reporting them to the better business bureau and channel 7 news but I thought I could start here so that nobody ever uses them again.