Drones Plus

*** DRONES PLUS IS CLOSED *** Came by to do a little shopping for mine and now it’s wholesale furniture shop.

Shawn is a very cool guy, willing to answer anything you want to know about drones, very straight forward. Give good tips and advice to new drone owner like me, if you have a problem about your drone, go there, his very accommodating.

Bought a Phantom 3 Frm Shawn. Love It And The Shop. Shawn and His Staff Are Wonderful. I Had All My Questions Answered and Was Give More Info Than I Imagined. I Will Continue 2 Purchase My QuadCopter Accessories Frm Drones Plus. I Recommend This Shop To All That Are Interested In QuadCopters Of Any Size for Purchase or Repair.

Had the worst experience here. I went wanting to buy a pelican case for my phantom 3 pro. I wanted the best protection possible and to be able to carry on a plane. Shawn talked me out of the pelican for a back pack. Come to find out the back pack was a free giveaway that «I missed by one day». Oh well I don’t want the backpack. I returned it. Shawn said I’d have my money refunded in a day or two. 3 days go by. I visit the store front again. Only to be told I’ll get an email that «should have the money back in your account tonight». Nope just an email saying they’ll send a check through their main office. It’s going on two weeks now. I returned their product. I still haven’t received my refund. BUYERS BEWARE. THUS PLACE IS HERE TO MAKE MONEY AND THAT’S IT. HORRIBLE CUSTOMER SERVICE. THEY JUST GET YOU IN AND GET YOU OUT. GO TO BEST BUY!!!

The store has exactly what I need, in store …

I have been to Drones Plus on two occasions when I needed service /​diagnostic help.
The first time after a self inflicted crash that broke my P3P’s gimbal. Despite it being a busy retail morning, Shawn found time to remove my broken gimbal and replace it with one from the shop’s inventory so we could run a complete set of diagnostics to confirm that there were no other issues. I soon had my new camera/​gimbal and was back flying!
The second time (just this week) I visited DP was to get their help removing a small screw that I managed to loose inside my venerable P3P (don’t ask…). Armin ever so patiently was able to tease out the screw without needing to pop apart my shell. After completing a full IMU calibration we were having trouble with the compass. Again, Armin surmised that the small screws that retain the compass may have picked up a small magnetic charge while we were trying to remove the screw, Armin replaced the screws with un-​corrupted ones and all is well. I mention this because I don’t think I would necessarily have reached the same conclusion and may have thought I needed to replace the compass board…
Bottom line for me is that both Shawn and Armin have gone out of their way to help me even though I didn’t make my initial P3P purchase from their shop.
Great customer service in my book.

These guys are awesome. I brought in my newly built QAV250 in as after initial set up it would not fly. Shawn took one looked at it and noticed my props were on incorrectly. He put them in the right place and just like that it flew. They are friendly and extremely helpful especially to new people to the hobby like me.

Went to drones plus with some technical questions about my inspire 1 and also to buy some accessories. Cant emphasize enough how knowledgable and helpful these guys are! Armin and Shawn are awesome! Customer service is their specialty, drones are their passion.
I absolutely recommend this store. I had a great experience with this store and I’m sure you all will have the same kind of experience!

This place is amazing if you’re an aerial camera enthusiast. Shawn and Armin really know there stuff regarding EVERYTHING about drones. This store is the only place I know of where you can actually buy a DJI (by far the best drone on market) drone right out of the store and fly it. Shawn has an incredible passion for drones and teaching people all about them. I just bought a phantom3 pro and an Osmo camera today and he spent an hour with me teaching me about camera exposure, indoor flying, firmware updates (important!), camera lenses, sd cards, lightbridge technology distance, carbon fiber blades, battery life, he knows about everything!
I got into drones 9 months ago, I’ve wasted a lot of money and time. Don’t be me and waste your money the 1^st time around on crappy equipment. Don’t be me and buy your drones online with nobody that can answer your questions. instead go and talk to Shawn or Armin, they will not steer you wrong. I am a real person, you can find my Aerial Videos at @droneambassador on Instagram.

Brought in a recently crashed Phantom. Armin took it apart and told me it was totaled and that repairing it was not the way to go as it would cost more than a new one. Really liked the honesty and that they didn’t charge me for inspection. Just a heads up that they charge $ 80 an hour for repairs. Little steep but then again they are doctors. Drone doctors.
Just a update… took my «totaled» phantom pro to another repair shop and they told me all the control board damage was caused when the shell was disassembled. This is a $ 450 item that was broken when who went in to inspect used a screwdriver to pry apart the body. There are marks and clear evidence that is what happened. Three of the engineers I talked to confirmed that is what happened and they have never seen these parts broken in this manner as well as a shell being removed with so much damage being done to it.
Rip off artists. Don’t go to this dealer. I am now just having to replace the board and a motor vs a whole new drone as they stated.
Sad there are people out there like this

Been flying my new Phantom 3 Pro for a couple of months and suddenly it would not hold the micro sD card in any more. I knew this was fixable under warranty but having heard how way behind DJI is fixing things in LA (two months!) I called Drones Plus.
Armin said he hadn’t seen that problem before but would look at some gimbals he had in the shop and call me back. He did within an hour and said he could look at mine. He even said he could look at it TODAY.
I drove down from SF and he had it fixed in a half hour. What a relief! He even answered some questions about my HDMI Out I had just installed. I bought my P3 from Drones Plus because Santa Clara is one of three official DJI support centers in the US. It really paid off this time. These guys know what customer service is.

Came here to look at drones, I have zero knowledge on how to fly or use a drone. Shawn was nice enough to demonstrate and share his knowledge with us, hes very nice and welcoming, gave some recommendation on where I should start. I would definitely come back here when I am ready to purchase my drone.

If you don’t have the money for a high dollar item, they basically don’t have time for you. Went there for drone repair, and got a up sale. Everything is over priced. Dj hobby is a better bet.

Very helpful, only place in the bay area with knowledge, and the ability to repair drones, and diagnose various issues, rather is be firmware, or mechanical, came in had a issue with my phantom 2 received information and they even gave me some spare parts they had laying around, they recently helped me upgrade my phantom 3 firmware, real professionals here

Sean is a rock star.
I attended an informational workshop held at his store by DJI a couple of weeks ago and didn’t know where to start with any of this. After figuring out some of my needs and testing some tech, I came to Sean to pick his brain about my current decisions and future directions.
While I came to him on a rough day for the store, he remained very upbeat throughout our conversation, helped me pick drones more appropriate to our purpose and gave me extensive advice to help me start the 333 exemption application process.

When they arrived at work at Drones Plus on Monday morning, Armin & Sean were not tickled to find their front window smashed by thieves. The culprits made off with a couple armloads of their lower-​end drones, but failed to steal the cinematography-​grade equipment under high security. Those ships, which sell for $ 3−15k apiece, would be wasted in the hands of such smash-&-grab thugs, who wouldn’t know either who to sell them to, or how to fly them.
The guys at this business realize how strong is the demand for their products. They serve a technically sophisticated market well. Both employees I spoke with have an excellent command of the issues associated with flying (& repairing after crashing!) their quad– & hexacopters, and provide solutions for both well-​heeled hobbyists and various professionals alike.
Want to see some store video capturing the heist? See

I found Drones Plus & Shawn on Craigslist searching for a used phantom. Ended up driving over here to see what they had and pulled the trigger on a Phantom 3 Adv. I’m so happy that I bought my first drone here rather than online, I was given some pretty vital info that I would have otherwise missed had I ordered online. This place is perfect, excited to have my drone serviced here as well.

It’s about time this area has a great place to get all your Drone needs taken care of. Shawn is a very knowledgable guy. My new go-​to place for all my DJI and Go pro needs. I’ll be buying my next few drones from them, for sure. Great location for all of the South Bay.

Sooooooo I crashed my drone like any other awesome drone pilot and called the store for help. Armin gave me awesome and great information about what I needed to do so I came to the store right away. When I came in he was there and ready to fix my drone. Changed out the camera gimble which was cracked and suggested to change my rotor motors but not necessary. Didn’t pressure me into buying anything which made me want to buy more! All in all Armin is a super nice guy and gave me extra good customer service! Shop here boys and girls!

Totally unreliable and uncommunicative. Delays and promises of phone calls. I now have to go pick up my drone without the work being completed and hopefully get a refund on the parts that were ordered. I went to them because I was looking for a simpler and cheaper alternative than ordering the parts and repairing it myself. It would have been way cheaper and way easier to just do it myself.