Firestone Complete Auto Care

These guys are the best: clean workspace, friendly staff, and very helpful. Thought I would have to replace my tire and they not only filled my donut so I could go about my day, they repaired my tire for 20 dollars and had me back on the road before my work day even started. I was impressed. Especially since I didn’t even have an appointment. Competent and professional service… I believe my guy was Marc, and he was awesome!

Rating for Oil Change. I find the customer service very smooth. Prices are competitive and the front desk always finds a coupon to bring my total bill down.

At the last minute i needed to get my oil change. When i called the guy said they needed to keep my car all day because they were booked all day. I didnt mind because it was my fault for not making an appointment & also not taking it when they 1^st opened. When i dropped off the car & keys at 10:00 i did not expect to get a call at 11:00am that my car was ready to be picked up. I was so happy. They were nice when i arrived to drop it off & for being a last minute they took care of me & did a good job. They had serviced my car so quickly. I am definitely going back. Thank You Firestone!

Bunch of rag tag techs. Came in for starting issue. Recommended a change battery. After 2 hrs finally figured out the right battery. So they said ok got you all fixed up. Yea… still have the same issue.

In a time where customer service seems to be sub par at most places, I was pleasantly surprised by the professionalism and friendliness of mark as well as another gentleman. I came in without an appointment due to a nail in my tire and they quickly and efficiently handled my issue with excellent service and left me feeling as if they gave me the best deal possible. I will definitely be returning for any issues I have in the future.

I took my C5 Corvette here a few times for new tires /​alignment /​oil change.
Turns out one of their techs forgot to tighten the lower control arms, causing damage to my wheel housing. They stated they never touched the control arms, but it was the only place that was under the car within the past three months, and it was very apparent once I picked the car up. After speaking to multiple people there, and their manager, nothing came of it — and I simply wanted a refund on my lifetime alignment…
It was a pretty bad experience, and I’ve had much better luck at another shop down the road — hopefully others experience more professionalism from Firestone.

They recommended I get my engine air filter changed. I changed it less than a week ago.
They also wouldn’t honor my lifetime alignment — they wanted me to buy new tires off them before giving me an alignment.

One star for their appointment system only.
I made an appointment to do an oil change. Arrived on time but quoted a 3 hour wait.
When I asked about my appointment I was told an appointment doesn’t mean they will work on it on that time slot, it only mean they will work on it some time that day. Make me wonder why they would let customer choose a date and time when making an appointment.

Best service around. The whole team hustled to help get the parts I needed late in the day. Much appreciated.

Scheduled an appointment for an alignment today and had a great experience. Ernest helped me out, answered all my questions and I was on my way in about an hour. I purchased the 1-​year warranty for $ 99 and he let me know I could come back in in about 6mos to get a check. While doing research on warrantied alignments I had heard that having front end work done at a place other than Firestone voids the warranty. Ernest let me know that it wasn’t true and that they stand by the warranty which put my mind at ease. More than all of this, no high-​pressure tactics, transparent pricing, and an awesome team. Super nice guys all around, I’ll be back! Thanks, Ernest!

Dropped my car off for a 10 o’clock appointment, told to come back at 1:00. Why should it take three hours to replace four tires, especially since I had an appointment that I had made the day before. Tires should have been there waiting and my car should have gone up on the rack at 10. Either way, I returned at 1:00 and my car had not even been looked at yet. Totally unacceptable, stay away from this place.

I came here for an alignment and they did the work as scheduled.
The lifetime alignment is a bargain if you want to treat your car right. i value good tire wear and safety, so I always want a good alignment.

I was skeptic about the service at this location since it only has two stars rating. But I think it deserve a four star based on my first visit — I walked in with an expectation of oil change turn-​around in 2 ½ hours, instead, it got done within 40 minutes. And some of the recommendations from the courtesy check-​up was right-​on, as I got a second opion from a mechanics I frequent. The difference now is their new management since beginning of this year (2015), so if you had a negative experience prior 1/​2015, you should give them a second chance.

Have the 50,000 mile Firehawk GT tires with 6,200 miles on them and they function very well on a day to day bases. BUT one developed a bulge on the side and I located a Firestone dealer that had my tire in stock.
They said the road caused the side wall to bulge and that is not covered only a tire puncture is covered.
So I had to decide to risk driving with a bad tire or purchasing a new one to match to be safe. The tires are so new they usually recommend buying a pair but a new will will match with only 6,200 mile on the set.
Oh buy the way even if it was covered under warranty you have to pay again for lifetime balancing, who would of thought. Did he really say LIFE TIME BALANCING, what does that mean if I pay each time.
I was happy to get the problem solved for my safety but checked with a competitor and they replace bulges on the tire and do not charge to remount and balance a replacement tire.

They fixed my baby right up! I called asking if I needed to make an appointment… nope just come right in they said. My tired had been slowly leaking, causing it to flat out. It was a cheap and easy repair (I think only $ 25 – 30?)
They called me when it was done, which only took an hour, and said I needed an oil change too. Glad they reminded me because it was definitely time. Nice staff too!

Ever since the old manager vanished this place has been soooo much better!!! It’s nice to know that I am in good hands there again and am glad I gave them another chance months ago with a the truck that got all new breaks for a great price. I just brought my car in last Thursday for an oil change and plan on going there soon for my 200k tune up.

The only reason a star is given, is because I could not continue without one. AVOID THIS PLACE!
For one they will upsell you. TWO they do BAD WORK! I went in for a tire repair because I guess I picked up a nail. a day later, here I am again, I woke up to a flat AFTER IT WAS «repaired»
I mean I have to be at work here in 1 hr. It is 10:18 I start at 11:30. They said it was going to be an hour.
UHHHHH NO! this was YOUR mess up. When I go into get ANY work on my car done, I expect the work to be done CORRECTLY!
That’s not what you will get here.
That one fat dude in there, was a complete JERK. He copped a tude with me, someone cops a tude at me, I do it right back. I grabbed my paper, and walked out.
I mean every time I go in there, SOMETHING goes wrong with one of the «customer service» reps. They are complete d! cks for lack of all other ways to put it. If they want to refuse me service because of this review, then fine. I dont care. I’ll find some place else

Terrible customer service. To keep this short if you like being talked to like and idiot, being over charged and waiting 3 – 4 hours plus for a simple work done don’t come here. Andrew has terrible service so don’t talk to him if you go there. Recommend wheel works, there sister company.
Oh and to add the broke my boot when doing a alignment and didn’t bother telling me or replacing it.

THEY CHARGED ME A $ 160 FOR A DIAGNOSIS AND $ 900 TO FIX SOMETHING THAT WASN’T EVEN THE PROBLEM AND NOW THEY’RE TELLING ME THE «REAL» PROBLEM IS GOING TO COST ME $ 3000 DOLLARS MORE TO FIX.
Do not take these Unilocal reviews lightly. I can absolutely see all the negative complaints being true based on my experience. Unfortunately when my truck broke down, this was the nearest firestone so I didn’t get a chance to check Unilocal before towing my car here.
THE STAFF WAS EXTREMELY UNPROFESSIONAL AND PROVIDED ME WITH THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE.
First of all, they charge me $ 160 for a diagnosis. Fine. Then they tell me the problem is the radiator hose which they need to replace and that on top of that I need a complete radiator flush, all for another $ 900. Okay fine, as long as it solves the problem.
I get my truck back two days later and by the time I exit the freeway to get home my engine is smoking like crazy. I had to pull over and leave my truck at a gas station and get it towed back to Firestone. The next day the tow truck guys checks my engine and notices the hoses have blown off the radiator. He tells me whoever «fixed» my truck did a terrible job putting the hoses back on. I have to bring the truck BACK to firestone because my engine is still overheating and I leave it back at firestone for them to fix.
I ask Rochelle (who has been the main person helping me at this point) if my warranty will cover this since clearly what they «fixed» has not fixed my truck. She reassures me that it will and I leave my truck there.
FIVE DAYS LATER AND NO WORD FROM FIRESTONE. I have to call THEM back to get any updates on the status of my truck. Rochelle tells me they can’t figure out what’s happening so they have to call a specialist, but since they can only speak with the specialist on the phone it will take a while to complete all the tests.
TWO DAYS LATER, NO WORD FROM FIRESTONE AGAIN. I call them and Rochelle is off, so I speak with Brian. He says they still haven’t figured out what’s wrong with my truck. He says they’re still running tests, and when I ask if it’s taking long because they have to call a specialist he says that the specialist is one of his guys at the shop. What??? Did you talk to an outside specialist, or are you lying to buy time since you guys can’t figure out what you did to my truck.
ANOTHER TWO DAYS PASS WITH NO WORD and I call them again. I speak with Rochelle this time and now she’s telling me it’s a blown head gasket and that it’s gunna cost another $ 3000 to repair that. I ask her why it’s not under warranty and she tells me it’s because this wasn’t what they fixed originally.
So to sum things up, the’re attempting to charge me $ 3000 MORE to fix something NEW because they fixed the WRONG thing that I already paid $ 900 for after paying $ 160 for FALSE diagnosis.
This is more than just a huge inconvenience. They charged me for a misdiagnosis, charged me for repairs that didn’t work, gave me back my truck which started smoking within 10 minutes me of driving it, never called me to keep me updated after I brought it back in, caused me to lose countless hours of work by taking FOREVER to fix my truck, and are now attempting to charge me $ 3000 more to fix a new problem that suddenly isn’t under warranty. To everyone reading this Unilocal review and all the other negative Unilocal reviews, follow our advice and AVOID this firestone at all costs because they either have NO IDEA what they’re doing and keep charging you every time they «figure out the problem» or they are knowingly scamming their customers.
Posted is picture of my receipt. Let it be a warning to you to never to make the same mistake I did by coming here.

So, I didn’t have a bad experience. Maybe only those that have bad experiences write reviews of this place?
Last time I went to a Firestone, these reviews strayed me away to another location not too far from this one. I needed to get my car tuned up and this place allowed me to have a reservation at a sooner date so I went. I got there at 7:45am for an alignment, balance, rotation, and oil change. They didn’t treat me differently due to having the lifetime services on all things needed minus the oil. I was out of there in 2 hours like the man said and was hospitable. He wasn’t crazy nice. He’s a mechanic! let it go.
I’d go back if I needed to. I saw nothing wrong here.