USPCs

I used to bring my old laptop for it’s repairs. I’ve known the owner a few years & knows my old laptop very well, kudos to Kate & Zach, the technician for repairing it accordingly.

USPCs are terrible, horrible, unethical, liars and cheaters. Without any notification or communication they filed a lawsuit against me for $ 700 worth of storage fees because I left a small junky laptop with them for three years after deciding not to repair it thinking they would recycle it.

I wish I could give them zero stars.
While their customer service is friendly enough, they are so very poorly managed that dealing with them is a headache. Their billing practices are not methodical and they appear to charge whatever they like for services.
I’m not sure how this place stays in business, but either way I will never return.

Look no further than the owner’s response to my review. This business has received ACROSS THE BOARD 1 star reviews on Unilocal.Coincidence? On top of it all, they have sent me to collections and have sent the police to my house. What type of customer wants to do business with a place that (1) cannot provide a level of competent service (2) sends its customers to collections well after the business has breached their obligations under the original agreements, and (3) sends the police to the customer’s house?
What is most ironic about USPCs’ response is that the owner has invited me to come back to the store and pay them for their tardy data recovery services. This invitation is ironic because when they sent me to collections, they told me that I could not come into the store and talk to them or negotiate some type of settlement. Get real. If you want anything, take me to court. Too bad your prepaid legal services are all used up!

TL;DR Version — Cannot give this shop a favorable review. They are evasive of progress reports, take far longer than their stated estimates, still fail to meet expectations, and had me authorize repairs on a computer that, as it turned out, was FUBAR from the get-​go. Note that I created a Unilocal account in order to write this review.
Full Review — I brought my laptop in because I had suspected that my video card was becoming faulty. So, they told me they would have an estimate for what would need to be done and the price for the repair in two to three business days. about a day after their estimated time, they informed me that my computer had viruses on it and they would clean it up — $ 200 to clean format the computer, $ 300 to format the computer and save the data on it. I’m not super tech-​savvy, and I can’t say I’m surprised about the presence of viruses, but I have never heard of a virus that makes the video card wig out and keep the computer from starting up. However, I’m willing to give the benefit of the doubt, and at the very least get the bugs cleared up.
At first, I consider trying to recover my data, but then I remembered that my important files were backed up on an external drive, so I elected not to get the data recovery. However, a day later, they call me and say they’ll recover my data for free. Now, I can’t help but wonder where the extra $ 100 was coming into play if they just saved the data anyways, but whatever. I assume it’s a nice plus at the time.
So, to shorten a painfully long story, they estimate another 2 – 3 business days to bring my computer back up to speed and back in my possession. It takes a week for them to get back to me about my computer, and they’re still working on it. I called them in regards to my computer roughly once every other day, and the progress was still unclear. Whether it was because the receptionist had no idea what was going on, or whether it was because the computer was still having problems was neither here nor there — Their answers about my computer’s progress were vague and increasingly frustrating. This continued for another week or so before they finally said the computer was ready to be picked up.
It was at this point that I asked about what I suspected was the original issue — was the video card faulty? They then informed me that in the nearly three weeks that they had my computer, they had not checked the video card. Since this was the original issue, I asked them to check it. They estimated another two days to run stress tests. The actual time they took was about 4 days, once again, and I got no progress reports until I called them myself. They determined that my video card was ‘running high on the test, but passed.’ However, they also noted at this point that the laptop’s heat sink was faulty and should be replaced. This was information that should have been relayed back when they were dealing with the viruses.
Either way, the heat sink needs to be replaced, so I have them replace it. After failing to meet their estimated deadline for a third time, and giving me more bullshit excuses for what issues were coming up with the replacement, I was fed up with their service and demanded they finish the work on my computer and return it to me. After almost a month of waiting, I got my computer back.
The ‘silver’ lining is that my computer did indeed run faster and cooler. They did a passable job on clearing up the viruses and fixing the heat sink. However, not even a week after getting my computer back, the original issue surfaced again — my computer’s video wigged out once more, and now it no longer turns on at all. $ 200 for the virus sweeping, $ 100 for the replacement heat sink, and my computer is still on the fritz, with the issue I brought up from the start. It’s still ‘under the 15-​day warranty’, but considering they admitted that the expense to fix my laptop’s video card was more costly than the heat sink, it is unlikely that I will come out of this debacle without paying more, and there’s no way I’m giving them another dime for my trouble. They might eventually get the work done, but it’s the sloppiest, slowest service I had hoped to never encounter.
Edit — The icing on the cake — I took my computer to a hardware designer friend of mine from Nvidia who took one look at it and told me straight-​up that the motherboard was fried, and that I would be better off getting a new computer. I was told by USPCs Computers that I *might* have a problem with my hard drive, but rather than advise me that I would be better off writing off my laptop as FUBAR (despite my reluctance to do so), they noted the stuff that was ‘broken’ and recorded my agreement to pay for the repairs, so that when I discovered that my computer was kaput anyways, they’ll have a legal out because I agreed to the repairs. I didn’t think much of it at the time, but hindsight is 20/​20, I suppose. If I could give a ⁰⁄₅ rating at this point, I would.

Incompetent with my laptop also. Went in for a Virus removal that turned into complete system restore. (could have done that myself) Lost most of my files. Returned to me missing original software. Wi Fi didn’t work. Blamed it on (both) my seperate networks being the problem. Fixed that then return again. SD card reader doesn’t work now. Blamed it on my SD card. «fixed it». nope reader doesn’t work with any other SD card I have either. Autoplay doesn’t work. 6 trips, 250 bucks and had to re buy Microsoft office for 170 bucks. Would have been cheaper to buy a new laptop. Avoid this place or you will be sorry. You have been warned! Also. this scenario took two weeks!

Incompetent shop that not only failed to repair my laptop but damaged it and lost parts. Evasive and unhelpful customer service made the experience a nightmare, as it was impossible to get a straight answer from them about the computer’s whereabouts or the amount of time it would take them to fix it. To be avoided.