Vons

Being from NorCal, this is the furthest location north that I have located Vernor’s in a 2 liter bottle. Conveniently, this store is also located next to a Pick up Stix restaurant. my favorite. So this location is a must stop on our Disneyland runs… either coming or going… Mostly the visits have been fine… I did have one really obnoxious checker experience… seems to be common here… as long as they keep stocking my Vernor’s, I’m good…

This Vons store is awesome, and they have a couple of superstar employees that make the experience feel like going to a small town store. Excellent customer service!
Susan the Pharmacist and the entire staff provide excellent, personalized service. My Mom is a «regular», and they always refer to her by name when she approaches which makes her feel like a million bucks. The extra care they take to explain medicines and interactions to her as an elderly patient is heartwarming.
Mom had received an umbrella as a gift and it was difficult for her to open. The friend who gifted it said she had purchased it from Vons. The store manager allowed Mom to exchange the umbrella and upgrade to an automatic opening style for just the price difference. No receipt and no questions. He was very accommodating!
A couple of weeks ago I needed to order a nut-​free chocolate and caramel cake for my nephew’s birthday. I didn’t have time to make it myself, and after calling all of the local «custom» bakeries, was dismayed to learn that NONE of them could or would be able to help because they didn’t work with caramel. Really? A week’s notice and with the prices they charge, caramel was just out of the realm of possibility? I was shocked.
While perusing recipes via Google and wondering how I was going to get it done, I remembered seeing the bakery in the Vons store and took a chance. I spoke to the most delightful and helpful young lady named Shyla who confirmed they had the caramel on hand, and asked, «how would you like us to make this for you?». That’s what I had expected from the «foo foo» custom bakeries in Santa Clarita. not from a grocery store bakery. So instead of paying well over $ 60 for the birthday cake, I got the custom ordered chocolate cake with chocolate chips, with caramel filling, chocolate buttercream around the sides and caramel buttercream on top and drizzled down the sides. For $ 15 and with the friendliest service! It was delicious! (see pics posted) I’ll admit I can be a little foodie-​snobby, but this was good! Everyone loved it and I understand there was nothing left of it by the following day. It was so good, hubby is requesting this for HIS birthday cake this coming weekend!
If you have bakery needs, give Shyla a call. She’s amazing and takes great pride in her work. She’s very eager to make the customer happy! Take the extra $$$ you save and spend it on a massage or a mani/​pedi. Seriously!

My boyfriend and I stopped by here on the way back to NorCal. It’s in a very nice plaza, large parking lot, and it’s a place to feel safe at since the place is lit up very brightly. I believe it’s a well-​kept store. Everything was organized, nothing on the floor. We literally just came in here to buy 2 water bottles and that was it. If it weren’t for stopping by here, we probably would’ve suffered from dehydration. :D

This is for the checkers — like another reviewer observed they seem to be all middle-​aged to older ladies who are surly, sometimes openly rude and clearly would rather not be working at all or certainly not there!
I’m certainly not an ageist, good and poor quality employees come in all ages and genders, but the store here at Stevenson Ranch and the one on Lyons in Newhall not too far away seem like an interchaneable army of cranky women who’ve had a bad day and resent your saving money using the store membership card the store itself promotes — where you download virtual «coupons» and if you combine them with sales you can save a lot.
In every other Vons I’ve been to from Palisades and Malibu to West Hollywood and Westwood, IF the checkers comment at all it’s to say «you did good!» or just tell you how much you saved (a story policy I find odd — how does the person behind you who might be paying full price feel about that? Is it an incentive to become a «member» or just feel resentful?).
But THESE women seem to resent it a lot and openly embarrass you if there is a pricing error which as others have observed, seems to be pretty frequent. ONE older lady in her sixties, when I questioned an obvious error, yelled out: «No, that can’t be right! You got so many groceries for so little money, that can’t be right!» Others tell me the obligatory savings in angry tones, like I took money from their pocket — or challenge me in a tone that makes it sound like I’m enjoying this, holding up the line to be publicly embarrassed while they make it sound like I’m lying.
They have been loud, shouting across the store for a manager about a problem order –
complained about having to re-​ring items several times a day because of computer error as if that’s an excuse. Maybe some don’t know how their own incentive program works and think anyone who figures out how to benefit from it has to be publicly shamed not to do it again?
Some make me feel like a schoolkid and they’re the surly schoolmarms I have to charm.
And I“m no kid.
The TONE is what is so wrong here — no apologies when they make a mistake but opposite.
I learned from another store that company policy is to give the customer the item for free if they ring it up wrong — here, they might just bite your head off.
SAME THING ON LYONS AVE so I have wondered why this is the main demographic and why they are so surly — are the stores on the verge of closing with them out of a job?
I hear the Bouquet Canyon one closed recently. OR do they just resent having to work and take it out on the customers? If that’s the case they’re making some like me go out of my way to avoid these stores even though it is extremely inconvenient.
They are undermining the company’s incentive programs.
The Company Corporate had better take note of Santa Clarita!
Ralph’s in the same marketplace has more pleasant cashiers so it isn’t impossible to find better staff.
The second star is just for the store membership program and this location, convenient and easy parking though I wish Santa Clarita would start building more covered garages, summer temps getting back into your car can hit 120 degrees. This mall has dozens of stores so you can get most anything you need at one place.

It was right before lunch time, I preferred healthy. So went to deli and ordered the chicken oriental salad, it was tasteless and horrible… I know they used leftover chicken from I don’t know how old, but that’s disgusting.
I won’t return I will never select deli or salad form Von’s, and the staff is pretty much. Rude so don’t bother visiting this location!

Large parking lot, decent amount of shopping carts… Not a lot floating around in the parking lot. Store seems clean and well lit. Not a lot of extra help to ask someone for things. Looks like they’re on a holiday Skelton crew payroll. The prices seem fair, but just like other grocery stores, watch their ads. They had two checkers working tonight. They had about 7 to 8 people in each line. The regular line had a late 50’s/early 60’s gray hair checker and the express lane had a mid 50’s blackhair checker where I checked out. Don’t forget to use your Von’s club card for extra discounts. She acted like she didn’t want to be there tonight. She said hello looking down and said thank you at the end… But it’s what she did while I was waiting that annoyed me. She picked up the plastic order dividers and kept throwing them on the conveyor belt. Not in the metal track where you would find them, or nicely in between the next order… She threw them, sometimes two at a time, like they were rocks she was trying to get rid of. She didn’t care what the customers had on the belt. Anyway, her name is the same as a famous Ritchie valens song. Enough said.

I love this pharmacy! My family has been getting our mess here for years. The staff is the best!

This is one big Vons! Very well kept store and not too crowded which is good. I envy the people in Stevenson Ranch that get to frequent this place. Friendly people and lots of parking too.

Came in at 11p on a Saturday night. Vons was doing some re-​stocking and had some supplies blocking one aisle. The older (solo) cashier was quite slow, and there was a sizable line waiting for her pace. It seemed more appropriate for a country store on a Sunday… in 1853. There were at least 8 people in line… and some only had 1 – 2 items.
Several people mentioned that they should open a second register… I mean, it’s Saturday night. People have places they’re trying to go or better things to do than stand in line. I don’t think I’ve waited that long for a store cashier since the 90s. There’s just way too much competition for Vons to allow customers to wait that long on a Saturday night, or ever.
I talked to one of the employees there and although he mentioned that she was the only working cashier, he later helped get a second cashier going. At least, I’m giving him that credit. ;) The second cashier was quick and had a great attitude.
I’ll change my rating based on more experiences, but right now a two-​star rating is perfectly appropriate.

The worst baggers I have seen at a grocery store. Since when did grocery stores become so stingy with their bags they try to cram as much as possible into one bag and then just stick the extra loose items in your basket with no bag. I ask for multiple bags and even get charged for multiple bags but still get everything crammed into one bag. I have been going to the store now for a year and it has never changed. Will not be going there again.

There are many grocery stores around me, but I prefer this one. The bakery is AMAZING, produce is fresh with great variety, store is super clean and pharmacy is quick with prescriptions. However, the customer service is TOP NOTCH. I left my wallet in the shopping cart while unloading groceries. Three hours later, I noticed that I’m missing my wallet (lots of credit cards, and $ 500 in cash). I called the store and wallet was found by an employee and locked up in the office. Nothing was stolen!!! I mean this does not happen… like never! Thank you VONS, my loyalty is with you.

Their store always seems 5 months behind on new products being offered. New flavor of that drink you like just came out? It will take forever for them to stock it here.
Also, their meat department could use some serious work. We like to stop by on sundays to get food for the week, and by then all the meat is grey and/​or going to expire within the next two days. We commonly have to travel to Costco or Sprouts in order to get fresh meat.

I occasionally go here as its the closest grocery shop to my crib. I like the store as its clean and nicely maintained. Staff is helpful for the most part. I also get lottos from the machine once a while.

the wells fargo bank in there is ridiculous. no help at all unable to cash the check that i needed. the only bank open on sunday and was a complete waste of time. do not recommend.

Terrible. Always check your receipt before you leave. Items marked on sale often do not ring up correctly. Management does not care. Von’s needs to fix their computer system or find employees that can correctly tag items. HUGE waste of time. I’ve dealt with the same problem so many times that I avoid this market at all cost, no pun intended.

This shout out is definitely for JUSTIN AMES and BRIAN and RYAN.
Life is really all about relationship, right? And Justin Ames and Brian (I apologize Brian for forgetting your last name) get it.
Vons has a dry cleaning sub-​business in their store where it is really convenient to drop off your dry cleaning clothes, plus it’s right around the corner from where I live. I dropped off 4 shirts to be laundered and received 3 shirts. Ryan was my first contact that evening after a long day at work. Ryan was very receptive and told me he’d follow up and find out where my shirt would be, and more so the bag that we put our dirty laundry was not attached, too, that he’d find it for me.
Didn’t hear from Ryan but a Tiff followed up the following day and told me that there is no missing shirt and that she’d follow up. She never followed up. Instead she insisted that I was wrong!
I met Justine Ames to pick up a couple of shirts and he said for all the trouble that I went through (after I told him what had happened to my lost shirt) that my bill for my laundry is GRATIS! «This one is on the house, Ed» Justin said.
See folks! Justin Ames gets it. He gets it that I’m a valued customer, and that life is all about relationship. Thank you, Justin, for «listening» to me. Obviously it wasn’t the cost of the shirt that was missing but Justin understood the value of a customer — which is for life!
Brian, who is the store manager, understood my complaint, too, and he said to go out and buy my shirt and give him the receipt and he’ll reimburse me for the cost of my lost shirt!
Thank you very much, Justin and Brian and Ryan!
Vons must commend you for the «little» things that you guys do! You guys are SUPER!!! Make that, DOUBLE SUPER!!!
I’m a Vons for life customer!

I have never written a review of a grocery store and never thought I would have to. They are a staple of life and I always thought that most would be the same and have a high standard for quality, especially Vons. Not this particular store. I have been burned by spoiled food and incorrect prices one too many times. Not only do you get the shrug from the managers and the artificial acknowledgment of your complaint (i.e. spoiled produce, sale tags not reflected at register, dirty bathrooms) but corporate doesn’t seem to care either.
There was a time when I thought Vons did a great job at customer service and food quality but this particular store has proven that even the best companies can get complacent and forget to give attention to hurting stores.
I can say it with confidence they have spoiled produce, poor management, incorrect register prices and dirty restrooms.
My recent experience was on Friday 3÷22÷2013 around 6pm. I spent over $ 118 on food. When I went into the mens restroom I noticed there was toilet paper on the floor near the stalls and the trash can was full of paper towels. When I was getting ready to dry my hands, I realized they were out of paper towels in the dispenser. I looked at their restroom log on the back of the entry door and it had not been logged or initialed for cleaning since Tuesday 3÷19÷2013. I notified the manager (older woman with long jet black hair) that the restroom was out of paper towels and needed some «love.» She acknowledged. An hour later as I left, I went in to look — still no paper towels and the restroom was still a mess with the TP still on the floor.
In addition, when I got home, I noticed the tomato pack we bought was spoiled on the inside and had mold growing. I would have bought the tomatoes a la carte but their produce was looking nasty and the bagged tomatoes looked better.
To sum up my many visits there: Spoiled produce (tomatoes, potatoes), sale prices not reflected at register, and staff that lack any real sense of pride or competence. I really wish corporate would get some new management in there, including the district manager because apparently he/​she isn’t doing their job with watching over the store. I expect better Vons. You are making WalMart look good.

Nothing for me to say much about this location cause I sat in the car while hubby went in to pick up a few things. We stopped by Christmas Eve before heading to my bro’s pad. He wanted us to pick up a fresh whole chicken. That seems easy enough, NOT. Hubby calls me on cell phone to tell me that he asked the butcher if they had anymore whole chicken and he said nope, we ran out. How do you run out of freakin, chicken! You’re a supermarket! Good thinking on hubby’s part. He ended up buying a package of fresh chicken thighs instead. Good looking out Babe. Dinner was a success. Dear Management, please pay attention to your inventory and order accordingly especially when Valencia is a smaller town and an inconvenience to be driving around town for a whole fresh chicken. Thank you!

The pharmacists here ignore you. You stand and wait for them to decide when they want to help you. The only reason I go there is because it is close to home. On the plus side, when they do get to you they are pleasant and cordial.

I needed to grab an item before work this morning, and Vons was the only grocery store open at 5:00am.
In SCV, you’ll find a few grocers with some good late night hours, but few open as early as Vons.