Best Buy

I have gone into this store 4 different times, 3 times, I looked to find someone to help me or even make eye contact with a sales person to no avail, so I walked out. The fourth time, someone was at a computer doing stuff and asked if I needed help and I said yes and their response was that they were helping another customer (so why did you ask if you could help me) and that they would be with me shortly. I walked out after about 15 mins because they were still helping the same customer. I did not see any managers on the floor to talk to and as a former Best Buy employee (Geek Squad TEA), I was very disappointed and walked out stating such to the security person at the door. I will definitely not be using their services anymore.

No customer service. Despite the horrible reviews, I thought I would give the store a try. I checked online for in store availability and decided to look at both models before choosing, otherwise I could have done an in-​store pick-​up. There were two guys chatting behind the counter of the in-​store pick-​up with no customers. The door greeter did not bother greeting me at the door, but when I walked out empty-​handed after searching the department for the items I was searching without a word spoken or any eye contact made by any employee, he asked «Did you find everything OK M’am?» My response was a smirk and a «No» as I walked out the door. I would not recommend shopping here. Online shopping has much better customer service than what you will find at this Best Buy.

Where do I start!!! Can I give no stars. Worst company in the world. Never shop at a Best Buy EVER. They do not deserve your business. Corporate is just as bad as the people at the store. I sent My grandmother to buy a iPhone here they totally screwed her. They sold her two separate insurances and did not off her a 199 upgrade instead sold her the phone for 700 with monthly installments. My grandma has no concept of phones or contracts now it’s to late she’s stuck. The guys there did no explain any of this to her instead snuffed her out of the store. Corporate did nothing, no apology nothing!!! Do not go here if your a senior go to the Apple Store in ABQ. Or even SAMs club is better then this lousy store.

Absolutely foul. I went in on a Sunday to buy a new car stereo and there were hardly any other customers in the store. I stood around the car audio department for a good 20 minutes before deciding to venture off and find an employee who could help. I found a worker and they told me that somebody would be on their way. I went back to the car stereos and waited another 15 minutes before somebody came to help. Worst customer service as far as electronics go in town. The only reason why people go here is because it is the only location in a 60 mile radius.

If you need help with phones go down to the ones in Albuquerque. There were 3 of us in the phone section, walking around like we didn’t know what we were doing, and the two idiots were on their cell phones the 15 minutes I was there. Not once did either one acknowledge we were there much less ask us if they could assist us. I then asked the guy at the front door in front of his computer if the Best Buy website has a «live chat» forum to ask a question. That idiot pointed to customer service and told me I would need to go over there to get that answer. Screw Best Buy, I’ll just purchase my iphone from the Apple store when I go down to ABQ this week. I can’t believe they pay their employees to be on their phones when they are working and people need help.

Price match? I had to take with a manager to get a 25% price match discount on my purchase

I wish we had read Unilocal reviews before we had even entered the store. I don’t know where to start. We bought a floor model of washer/​dryer two weeks ago. We were told we could come back and get them another day. Seriously. We live in Taos and were not about to make another trip to pick up them up ourselves or pay the ridiculous fee to have them delivered. We waited and they graciously loaded them into our pickup for us. (please sense the sarcasm here) We got them home only to find out that they had sold us the wrong dryer cord. Luckily, we still had the old dryer and attached that to the new unit. Excitedly, I thought we’d do some laundry. Looked in the dryer and didn’t find a lint trap. So, we started our two-​week long expedition trying to find a stinkin’ lint trap. We still don’t have one. We are thinking the only way we might get one is to call the Geek Squad and report that our dryer doesn’t work. Then maybe we might get our lint trap. I imagine that since we bought a floor model, the poor schmuck who bought the last floor model didn’t get their lint trap, so they stole ours. Never again.
Update: the lint trap arrived, but only because we called and asked the manager to find the «ordered» lint trap and send it to us. He 2^nd day UPS’ed it and we received it yesterday. IT DIDNT FIT OUR DRYER. Seriously. This is out of control. We called the store and spoke with the manager again. We suggested he maybe see if there was one with the floor model that surely that had received already since our purchase 2 weeks ago. Sure enough, they have the right one now. We are considering just taking the washer and dryer back and returning them. They have a 15 day return policy. I swear they’re leading us along just past the point of return so we’re screwed. This is a nightmare. Oh, and I emailed best buy customer service to notify them of the crappy customer service and have not had a return email in days. Ironic, huh? Complaining about customer service to customer service and not getting a response. Where do I go from here?

I don’t understand how these people are employed. You walk in, no greeting. You go to the department and circle the same thing 15 times while the employee is BSing about the time he spent in Chile and how he’s been in an earthquake. Nobody cares. Every person in this store needs a few classes on customer service. There is no reason to let someone circle like a vulture over something and not help them out.

Abysmal customer service. They never pick up the phone. Except for small items, they have almost nothing in stock, just demo models. On two different occasions I tried to purchase a printer and a desktop Mac computer and neither was in stock. Best Buy is one of only two places you can buy a Mac in Santa Fe and they don’t even stock them. And then they wonder why they are losing market share!

Someone stole my sisters Best Buy gift card. She went to Best Buy to inform them but they would not talk to her. While she discussed this with management the thief was in the store and cashed in the card. Best Buy management did nothing to help and no reimbursement. Best Buy cares
nothing about customers. Only about your $$$.

I can’t count how many business news articles I have read about Best Buy struggling to capture its former market share due to the practice of «showrooming» or customers going online to buy items they looked at in a brick n mortar store. You’d think that Best Buy would make an effort with their customer service to combat this issue.
I purchased a floor model washer/​dryer set including an electric dryer. The price seemed fair due to the «open box» markdown and the pair was pretty much what I was looking for. I was disappointed that I would have to wait two weeks for a Saturday delivery but whatever.
Delivery guys were pleasant and professional but informed me that they could not disconnect my old gas dryer due to liability issues. They advised that a plumber would need to be hired at my expense and the sales guy should have told me that. I agree.
After paying for a plumber to come by I called the store to arrange delivery of the dryer and was told I would have to wait yet another two weeks for a Saturday delivery. Jeez people, shell out the cash for another truck/​delivery team why don’t you?! Ridiculous. I could have ordered online and got my items quicker using UPS ground. Now five weeks after my original purchase I will finally have a washer and dryer.

This is not a stellar Best Buy by any means. but the reason I am giving it a five star review is because of the Samsung support expert they have working there. this guy is a god. There are so few technical support people out there who really know what they are doing, and it’s always joy to find one.

Bought a «top-​of-​the-​line» Sony Vaio here for my business. It crashed about 7 days later. I brought it back and got a different one, and that crashed about 10 days later. So I returned the Sony and bought an Asus laptop from them online for store pickup. Picked it up… and it looked like someone threw that computer off a building. It was so smashed! Customer service was so ridiculous and rude. They wanted me to get yet another computer than get a refund. So I ultimately ended up driving all the way home to San Diego to return the crap there. Need less to say Best Buy as a whole corporation just lost my business. I now order all work computers directly from the manufacturers.

I’m giving a 1 star because Unilocal doesn’t allow a no star review. The people in the electronics department were extremely rude and even after asking for help to find a tablet for our 7 year old it was more important to shoot the breeze with fellow employees than assist a customer. Asked a second person and they walked within 20 feet of the tablets and pointed saying «if we have one they’re over here.» Needless to say I’ve learned more in 5 minutes of my own time searching
and will not be buying from here or coming back.

DSLR shopping, waited around for 30 minutes waiting for assistance that never came… Walked out empty handed.

I actually spend quite a bit of time there and there is a wide variety of sales people. some that seem like they started yesterday and some that know their stuff. Mostly you have to take the time to seek out the good ones which can be frustrating.
one important note: I am a 57 year old man and where I might accept it in some cases. please teach your cashiers (the one behind customer service yesterday) that it is probably inappropriate to say to their customers «thanks ‘Bro» just sayin’

«What redeeming qualities does Best Buy have at this point?» I asked myself this question about an hour ago and frankly i can’t think of any. This is a store I used to really enjoy shopping at, but frankly the chains merchandise polices and overall change in business practices over the years have become the straw the broke the camels back for me.
You see i bought a laptop 5 months ago and have treated it perfectly well. I discovered a tiny hairline crack which now allows a part of the pc to be exposed when picked up as if a screw was missing. I took my pc into Best Buy tonight hoping that they could help me in the matter, as the did years ago with other items that were a few months old, but were still replaced do to unreasonable breakage. Instead a customer service rep immediately asked me if a bought a product protection plan and then looked at me like a sucker when i said no. She then basically informed me that I was SOH.
It occurred to me that Best Buy no longer has a place in my life. They don’t offer the cheapest prices. The internet does, or even Baillos if I wish to shop in person. They aren’t polite in their customer service. The greeters are more concerned with catching thieves and gossiping with their friends than actually greeting. Half of the staff is smug, while the other half is either misinformed, or just telling lies about products, which often lead to the more expensive purchase. Like so many companies, they apply great amounts of pressure to buy product replacement plans, which in Best Buys case have progressively gotten more expensive while offering less coverage on the product.
In the end I know my product was well past the 30 day return policy. I guess I just assumed that my request was still reasonable enough for Best Buy to say, «lets show this customer what exactly we can do as a store that others can’t.» And i suppose they did, just in a different manner than I thought they would. They told me i was wrong and couldn’t be helped with the biggest smile and gentlest tone they could produce, insinuating customer negligence. In other words they were condescending unlike their competition.

One of the worst Best Buy’s I’ve been to. We all know they have great selection and prices. However, I’m sick of reading the Sunday paper and finding things out of stock when I get there a couple hours later. As far as I’m concerned — it’s BAIT AND SWITCH, which is illegal.
Yesterday we went to buy a stripped down laptop. We had to deal with a snotty 20 year-​old brat who made snide comments about our selection and why we didn’t want to upgrade. He was rude and condescending to us.
WHAT HAPPENED TO TREATING CUSTOMERS WITH RESPECT?
I was also in the market for a surveillance camera, but after this experience we left ASAP. I won’t give more business to a company who fails to hire or train their employees. It’s easier to go online and not deal with these brats who work there.
Therefore, hence the rating. To me Customer Service should be high on the list and I feel the management failed to train or supervisor this staff properly. I’ve never been treated this poorly at Best Buy.

Best Buy? Maybe. Worst customer service, worst customer relations, employees are cocky little pukes looking down their noses and hating their jobs. The incompetent clerk at the checkout counter couldn’t figure out how to process a gift card, and I wasted another 40 minutes while morons completed my transaction. Adiós Best Buy, hope you’re out of business soon!

The worst Best Buy I’ve been to. They are almost always out of stock on any item I’m looking for.
Their prices are no where near competitive unless you go online to
and find their «bargains».
The majority of the workers seem to be knowledgeable.
I had to go through three different employees to finally get an answer of «we don’t have the battery to show you that camera and we’re not sure when well get one». I was ready to buy a nice expensive camera but these knot heads had no customer service skills. The employee then had the nerve to say «I’m actually on break so I shouldn’t even be here.» WTF!!!
Here’s a tip– DO NOT go to this BestBuy.