Hong Kong Express

The food is OK… everything else is terrible!! Last time I ordered food for takeout, I made it all the way home and then they called me to say they forgot something. I had to drive all the way back there to pick up the rest of my order when I just pulled up to my house. Today I ordered for delivery from them asked for extra ginger sauce it comes to my house with no ginger sauce! I call them back to tell them they forgot it and the owner fought with me saying that it was there and she didn’t care and she wanted me to pay for new Peking raviolis??? I asked her can I have new ones to replace them and I will give her the old ones because they would be an hour old and cold but she didn’t care she said NO! So I say NO to her business!!! They suck! Go clean your green nasty fish tank! Also, one time I was in there and her son is so gross he spit on the floor right in front of me but I gave that a pass because that could just be a kid with no manners anyways I will never go back there again nor order delivery! The only way to fix the problem is to trick them I said I’m going to buy new dumplings but I’m not buying crap they are going to take my old ones!

This placed used to be amazing, but it changed hands a couple years ago. It’s edible, but there are better options around.

So far the best Chinese food and delivery in Saugus. These older bad reviews must be before all the bugs we’re worked out. Not sure what changed since then. But Honestly, for the past year i’ve been ordering take out from Hong Kong, and I’ve never had a bad meal here. The girl on the phone who takes the order is to the point and always gets my order correct with my accommodations; such as no msg or if I don’t want a certain vegatable cooked with the dish. The food is always fresh, hot, tasty and delivery is about 20 to 30 mins max. 10 to 15 if you pick it up.
My neighbor across the street is also addicted to them.

Terrible service. We called and ordered food and were told it would be about 35 minutes until it was delivered. They called us back at least 8 times to check with us about our order. When it finally came we were missing a large beef teriyaki, a small chicken finger and one of the combo plates was messed up. We immediately called the store and were told all the drivers have gone home, they don’t have beef teriyaki and that there was nothing he could do. The driver had just left our house, and my friend is eating beef teriyaki in his combo plate. The food we did receive wasn’t even on par as average compared to other Chinese places.

It is what is it is… take out Chinese. Been ordering here for years and never disappointed. Give it a shot if you’re a Chinese food junkie like me. I’ve always went w/​the Noodle dish and then 3 side apps; yum yum, GIMME SOME!

This place is crappy. Assholes who work there dictate whether they will deliver to you, whether you can substitute apps in a combo, even if I offer to pay an upcharge. Food is a quality equivalent to a Chinese buffet. Won’t return unless my car breaks down and I absolutely need Chinese.

Honestly — what… the…fuck.
Ok, so I’ve been living in Saugus for a few months and have yet to try any Chinese food places (I usually stick with what I know. China Roma. Bali Hai) Anyway… I used Urban Spoon and found this place was pretty close to my apartment.
6:30pm and already in my pajamas, I didn’t want to go out and get it so I figured I would be the ultimate fat kid and ask for delivery (this place is .7 miles from my apt.) Don’t judge me. :)
So I call the place and tell them I would like a combo (I forget what the letter was) but I wanted chicken lo mein and crab rangoons. it came with an egg roll too. rock and roll.
He repeats my order to me. I confirm. He then asks if I want to pick it up. I say I would like delivery. He then says «Ok so you want to pick it up?» Silly man. «No, are you still delivering?» «Yes.we deliver. you pick up» WTF!!! Fine… how long? Twenty-​five minutes. Ok.
I walked in and a lady was standing at the counter as the man behind it was arguing with her about what and when she called in her order. Annoying. I stood there for 10 minutes while the bickered. THEN, another guy walks in and the counter dude just completely ignored me and asked the new guy what his name was.
At this point, the chefs in the back are Upreparing the woman’s order (the one they were fighting with) About 5 more minutes go by and she step back up to the counter to pay. She’s holding a bottle of coke and the counter man says «YOU GIMME ONE DOLLAR FIFTY CENTS MORE!» Ummm.sir. I’m not sure it’s necessary to yell… thanks. So now this lady is PISSED. I’m still leaning on the counter and now I am laughing so hard (under my breath) He says: «Lisa?» That’s me. I pay. no tip for you sir. Normally I would throw you a dollar, but f you. twice.
I get the bag home. No utensils. What if I had just moved into this apartment? I would be screwed, but this egg roll could double as a rubber mallet, should I need one.
No hot mustard, no duck sauce, no soy sauce. No napkins, no bread (I never eat the bread, just stating a point)
Dude, this place sucks.