Computer Advantage – Apple Specialist

Absolutely the worst. It’s been 5 weeks since I sent in my laptop and they still don’t seem even close to being done repairing it.
It’s been a nightmare from the very beginning: my laptop was still in a queue a week and a half after I sent it in. Which is understandable I guess, but I called again a week and a half later and they told me that they needed my permission to send my laptop to Apple: could they not have given me a call for this? They literally did little to no work on it for 3 weeks and just let it sit there. OK, so I have them send it to Apple and I’m told that It should be ready over the weekend: Nope!
I called them today, 2 weeks later, and was again told that it’s gonna take another week or two till it’s ready for pick up. At this point I’m just considering getting a new computer because I doubt I’m going to get my laptop before the end of the quarter.

Brendan was awesome! Friendly, knowledgeable and accommodating. Don’t go anywhere else if you have an iPad problem.

Do NOT take your computer here for ANY kind of repair. They truly are like a bunch of used car salesmen. I took my computer here and they told me it was going to cost me $ 1500 because the hard drive was ’ gone, nothing on it ‘. I suggested to them it was the video card… after researching issues with my computer make and model I had discovered this was a common problem that Apple were repairing at no cost.
After telling Computer Advantage not to do any more with it, that I was coming to pick up my computer and take it to the Apple Store in Charleston, I get there and one technician tries to get me to go into a back office with him, he wants to show me something with my computer… car salesman technique, totally ignoring my wishes to have my computer ready for pick-​up, trying not to let a potential $ 1500 sucker off the hook.
The Apple Store confirmed my suspicion that it was indeed the video card (their fault) and have replaced it at NO COST to me.
I repeat, DO NOT take your computer to these scam artists… the drive to Charleston is a nuisance but worth it.

I have been going to these guys for over 10 years. At first I went because I had no choice, they were the only apple authorized dealer in the area. They’ve changed locations, changed staff, and changed names, but they still remain the most comprehensive apple store in Savannah. Due to a series of unfortunate events I have been required to purchase and repurchase several MacBook Pro laptops over the years. Whenever I have an issue these guys have always done their best to recover my data, help me with whatever I’ve done to screw up my computer, and find the quickest way for me to get back to work.
Recently I damaged my 5^th MacBook Pro to the point where I was forced to bring it in. I called AppleCare and they told me to bring it to Computer Advantage. As it turns out my service was not covered under AppleCare (liquid damage) and I ended up using the SafeWare insurance that I purchased from Computer Advantage at the time I purchased my laptop. It seemed like an easy fix until SafeWare could not find my records and was unable to help. David from Computer Advantage has been on the phone with SafeWare numerous times to clear up the confusion, he personally saw to it that my laptop went back to Apple to be fixed, and he also made arrangements for me to borrow a loaner computer in order to keep my small business functioning.
It is not physically possible for a small shop to completely restore every part that could possibly go wrong with a high tech device like a laptop. However, these folks have continuously gone above and beyond traditional customer service to ensure that machines are repaired correctly and quickly and that their customers are taken care of and back to work as soon as possible. I still find it odd that a city like Savannah does not have an actual Apple Store, but as long as Computer Advantage is in town I know there is someone trustworthy that I can go to with my questions, concerns, and disasters.

This is the worst place. I decided to go here through apple care recommendation as I am a graduate student and I can’t afford to drive or mail in my laptop. The customer service is horrible. I have to call to get updates. They initially told me my laptop would take 3 – 5 days and it is now been 8. Wednesday (it is now Saturday) they called and asked me to bring an external hard drive for the back up I requested and also that I had to pay extra for the partition back up. This was not initially told to me on the first day for the $ 50 back up. Furthermore, they next day deliver their parts, supposedly. My laptop was supposed to have been done Thursday. I called Friday and an agent stated he would call me back. He didn’t. And now my laptop will not be completed until next week. I am still waiting Just drive the two hours to an apple store if you have apple products. I’ve had the same problem with my laptop before and apple did not require an external. They called with updates and it only took 4 hours (for free as well with warranty). No one has yet to apologize for the delay or anything. Just don’t do it.

I am rating these guys at three stars
Not one or five but just in the middle.
Having brought in my MAC Book Pro from 2009 (5 years old) having serious «beach balling issues they performed a diagnostic and said all was well.
If all was well it would not be doing what it was doing
I refer to a previous post where they found nothing wrong and the gentleman took the unit to his servicer in CA and they looked at the logs and discovered failing RAM
Anyway I purchased a new SSD drive and they installed it for me for $ 100.00 also installing the new OS at the same time.
They could not obtain a new SSD drive so I had to go out and make the purchase myself
Some service center
Now all is really well with my 5 year old MAC
They could do a better job if they just thought about it

Brought in my laptop to get it fixed. When I went in to pick up my laptop, there were 2 new finger long scratches to my laptop. They said they will call me the next day to inform me if Apple will cover it. They never called me. When I called them the next day, he admitted he never called them but still told me (without even asking) they are not going to cover it. What the… I will never use their service again.

Staff friendly, prompt, AND knowledgeable … performed a MacBook Air HD R&R w/​48-​hour turnaround. Info calls and voice-​mail interaction … bueno. Also took some time for some“AirPlay” tutorial …
Recommended

My Mom lives in Savannah and has an iMac, which was experiencing frequent power outages. We researched and discovered Computer Advantage is the only Apple Authorized Service Provider in Savannah. As an IT tech for a production company in Hollywood, I am very familiar with these units and thus called and spoke with the service tech at Computer Advantage who suggested I have my Mom bring in her iMac. After performing diagnostics on this iMac, we were advised by the Computer Advantage guys that there was NO issue that they could find, and then charged $ 25 for them to perform diagnostics.
After a few days, the power outage issue reared its ugly head once again, and after taking the iMac back to the guys at Computer Advantage only to be advised, once again, that there was no issue, afterwards I had my Mom ship her computer to me in LA. I took her iMac to a place called Melrose Mac in Hollywood, who is the vendor where I purchase all my Apple products, as well as services all of our Apple equipment, and they ran diagnostics (specifically checked the crash logs) and immediately determined the problem to be bad RAM, which they replaced, and 6 months later we have yet to experience another issue.
Given my experience, I think these guys at Computer Advantage need considerably more training from Apple before they are designated as an Apple Authorized Service Provider.

I have a Macbook circa mid-​2008 that for the past year has had a keyboard with several «dead» keys. Because my MB was out of warranty I just sucked it up and purchased an external keyboard a while back, but eventually (8 months later) found that carrying the extra keyboard was just too much! I bought the new iPad and I have a 4S iPhone but I still missed the convenience of using my MB for Word documents. So I sucked it up and walked into CA one day to ask about the repair, and the friendly gentleman (owner’s brother from Cali) advised me to bring my Macbook in for diagnostics.
Embarrassed beyond comprehension I waited a few weeks and carried my lame duck laptop in. After searching Google and numerous websites I was prepared to hear an amount close to the $ 300 – 400 range. Kevin the associate who took in my MB hooked it up to his system and then went into the back to ask the techs something. Then he came out and told me that my system had a «known issue» with the cracking case and dead keys. He told me that Apple may cover the repairs and I would only have to pay for labor — shock!!! He told me that it would take a couple of days to find out for sure and possibly a day or two for repair, no problem! After three days Kevin called and told me that it was covered and the repair would be $ 90 for labor and that I could pick it up the next day!
I will tell you what, I had a terrible experience with a Apple Store in Ohio, but these guys at Computer Advantage were professional, courteous and most of all friendly! I plan to by a new MBP soon and I WILL be giving my business and references to Computer Advantage. Thanks Kevin!

They are now Computer Advantage.
This is the only authorized mac reseller and repair shop in town. The sales people are nice, and very knowledgeable. They only thing they could work on is how to tell you that your laptop is dead. As much as a mac laptop cost, they should break it to you like you just lost a child.
(walk out in scrubs, head down and slowly shaking: «I’m sorry, we did everything we could, but that logic board is fried. –pause– Can I interest you in a shiny new laptop right over here?»)
They also stock software and goodies for the mac. They’ve even been known to have ipads in stock. If you are a mac user, be sure to check them out.