Cycle Gear

WHAT?
I went in looking for a helmet, winter gloves and riding pants. The store is packed with items and you can hardly move in there; I was for sure I would find what I wanted. Riding pants are junk– not contoured to fit a moving body part and poor material quality. The winter gloves were mostly bilt– inside of their winter gloves is a plastic trash bag type of material between the fleece and top layer. I saw that they had women’s boots, well mine are 3 yrs old and beat up so i looked around but none are my size and they only have about 10 different pairs. I inguired about helmets and the guy had me grab mine to compare and he almost broke the visor off because he just pulled it out without trying to unlock it nor did he ask if he could take it off and slide it out. Like wtf. He said he couldn’t help me with it but if I come back another time he could help me. I also bought a bag that was suppose to be on sale but the cashier didn’t respond when I asked so I took it home anyways.
Still frustrated about the not so sale price of the bag I took it back 5 days later. A different guy addressed me and the other guy wasn’t there that I saw, thank goodness! He proceeded to tell me that it has to have been purchased within the last 30 days and I said yes; btw it doesn’t say that on the receipt and no one told me when I was buying my items. He then wanted the card that I purchased them on and I said it was at home which is also not stated on the receipt; I guess they have an old system and need the card to put money back on it. He gave me my money back on my debt card. I was uneasy about using my debt card at a store like this one.
I do not recommend this store’s product or the horrible customer service.

Great place, great prices, and great staff. I buy all my gear and maintenance items here.

I was one of 3 people in the store but couldnt even so much as get an acknowledgement i was alive. I found the gloves i needed and waited another 15 min for a cashier. She was the only one who was even remotely friendly. I put back the things i didnt absolutely need and ordered them on rev zilla. Unless im in dire need of something i dont think i will be back.

Great place that has everything you need for riding gear. Their prices are great and the staff are very knowledgable. During the cold mos they have a lot of 50%+ off sales. I wish I found this place a long time ago.

I agree with Keith K. We went into this store looking for race apparel and the salesman just stood over us and would move when we would move. It was very awkward! It would be different if he was having a conversation with us or even remotely interested why we were in there but he wasn’t…just very quiet and staring at us from 5 feet away.

Went to this store location yesterday evening for very FIRST TIME looking to buy a helmet. I am newbie and planning to start Riding from next season. Staff at the time was friendly and came over to help me choose the helmet and answer any questions i had. I picked up one specific model and was told that for same price there are 2 different colors. Store Associate looked for the right size helmet and i tried it on and liked it. So whole process was good for 15 mins. I walked around the store to check what merchandise they carry and then stopped at the counter to pay. I provided all the info. they requested and when they ring the box the helmet was coming up at higher price then advertised and whatever the staff told me. Staff was on his system checking and after 10 mins of checking told me that he can not sell me that specific helmet for the price that he informed me first hand. I was like okay and can i buy different color then and yeah they were out of the size that fits me. I kindly requested the store associate to honor the price and got NO in reply.
So spent close to 40 mins in store and came walking out empty handed and disappointed. I don’t think i will ever go to this store again or would recommend to anyone.
Thanks

Staff is very friendly — I bought a very Shoei helmet here and got so much knowledge from Neal and team that I was loathe to buy it elsewhere and the price was spot on!
Lots of gear — not great if you are a full figured girl looking for pants or jackets — the BILT stuff is made for the size 8 and smaller. However, the men’s stuff does fit larger sizes.
They have some great sales — I picked up lots of things to add — like a charger to work off of my battery tender ($ 24.99) and a nice long tire gauge (on sale $ 12.99) and assorted bungies etc for an upcoming trip. If they don’t have your size they will get it in for you — which is very nice so you don’t have to play the return game with the online store. Try on room in the back. Great hours — if you are out riding around you can always find a way to stop in to get back on the road.

I would say this is probably the largest selection of motorcycle apparel in the northern suburbs, especially since the closing of Chicago Cycle however long ago.
The reviews are true about the staff. They are great. Very nice and very helpful if you need them. I was trying to buy gloves and went through buying and returning 4 pairs without a gripe until I found the pair I liked (that means I bought them, took the tags off, rode, didn’t like the gloves, went back and returned the gloves).
The pricing seems reasonable. I did a price check at the store on the gloves I was trying on and they all seemed to be in line with what was listed online. But this is always good to check before buying anything. I did find out that they don’t price match Amazon so be aware of that.
The one downside is the excessive amount of BILT apparel they have. I don’t like BILT too much and I don’t know many riders who do. But that seems to be their leading choice of brand. They obviously have name brands but you’ll have to cut your way through all the BILT stuff before you get there. I definitely wish they focused more on other brands. Non the less, the selection is great compared to anything else in the area.
Overall a great store for selection, great staff, never too packed, clean, and well stocked.

Staff is friendly and helpful. Gear selection is so-​so, mostly house brands like Bilt, Street & Steel, and Sedici. They do also carry some Dianese, Alpinestars, and Rev It. (Not sure what’s in the dirt section, never wondered over there). For helmets they have Shoei, Arai, their Bilt house brand, and maybe a few others. Best prices on Shoei in the area. They have women’s gear — jackets, pants, gloves, shoes. And there’s a fitting room! I do wish they carried more brands, however you can find a bit wider selection on the website, and they can also order whatever you want. I’ve bought a handful of things here and always had a pretty good experience. If you watch the monthly catalog for sales, you can get some decent deals. Place seems busier on weekends, as you might expect.

Great place for motorcycle accessories and riding gear. The staff is extremely knowledgeable very friendly. You guys get five stars. Thank you to bill for helping me pick out a helmet.

If your looking for low cost cheap equipment bilt gear this is your store tons of low quality junk, .most of the decent brand name moto wear fox alpine start etc is slim picking and all over priced if you want to pay retail then this is your place if not try your gear on here and find a better deal online… none of the good stuff is ever at a discount they just push the cheap bilt equipment very disappointed.

Their «7 Day No Hassle Helmet Return» is awesome. I originally went in their looking for a Shoei, but the guy I talked to ended up selling me an Arai RX-​Q. I liked it (comfort, air flow, fit), but it was so loud at speeds over 55 mph and not a good fit for my ride. I was nervous about bringing it back, since I had ridden quite a bit in it, but Neal was very friendly and quickly began showing me other options. He apologized that I was originally steered in the wrong direction, and gave me a quick rundown of the Shoei Qwest and GT Air. Unfortunately, they didn’t have the color I wanted in a new box. I ended up having to take the display Shoei on their shelf. That combined with a little higher of a price (compared to Revzilla) is why I gave them 4 stars. Other than that, I would definitely recommend shopping for motorcycle gear here (especially helmets).

Not sure how a small store packet to the gills makes it a great store with a lot of selections (of the same stuff, over and over and over). Not a whole lotta selections on gear, popular sizes are few and far between. This is not a bad store but let’s not make it the size of a big box store. It’s in a strip mall is that explains it. That being said, I did find pants (one pair my size in stock) and a heads up that I dig. The salesperson I dealt with is WHY to over the top for me. Some people (my wife) enjoy the attention, not me. Would have liked to purchase a helmet but had to get away from the salesperson. And no you don’t need to read me your company motto, and no I don’t have time to go through every catalogue. Again it’s a ‘nice’ little store, salesperson I can do without

Finding a place to buy accessories, gear and apparel in the area is near impossible.
Unless you ride a Harley, which boast stores filled with items, all other dealers dedicate little if any space to non-​bike items.
Dainese is close by, but their prices are astronomical and for a dedicated store, they carry very little in terms of helmet (AGV) and apparel selections; both style and size.
Anyway back to CC, the staff here is very friendly, but some are not very knowledgeable in products the store carries or provide adequate info on armor (ratings, etc). One guy kept mispronouncing Shoei when we discussed helmet choices. That said, they are still very open and friendly, which are traits very seldom seen post bike sale in any dealership in the area.
For me this place is 3 stars on some issues and 5 on others, so I went with 4.
Why not 5 stars?
— Poor selection of non-​Bilt items
— Some non-​Bilt items are made specifically for CC and not of the same quality as regular items (ie: Dainese jackets)
— Why is every fkn Bilt item on perpetual sale?
— My current Bilt jacket bought this season is already fraying in some places
Why no 3 stars?
— Service is very friendly
— Can return CC web orders for refund in store
— Opportunity to try on some items before purchase, unlike web stores.

Nice owners, tons of stuff and great prices. I like this store. I wish they stocked Bell Helmets there though.

I walked in expecting sub-​par. I got above exceeds-​average!!! The guy who helped me was awesome. Helped me find pants and a cover for my bike. The discounts were ridiculous. I saved over 200 dollars! If you do not go to this new store for your motorcycle gear than it leaves all the good stuff to the rest of us — and for way less!!!

Super nice guys easy to talk to but when it comes to knowledge of merchandise and salesmanship I was thoroughly disappointed and angry. I went in to take a look at chest protectors for next season. Stumbling upon their «armor» section I was met by the salesman who proceeded to sell me a motorcross vests. Once I explained I was looking for chest protection to go under my track suit his face took on a «ohh sh*t this guy knows what he’s talking about» look. I really don’t appreciate those sales tactics. The dianese store down the street is much better but nothing beats STG or motomummy.

Packed with gear almost to the point it’s hard to move around inside, Cycle Gear boasts a great selection of moto gear ranging from what appears to be their private label to Shoei, AGV, Alpinestars, Dainese. They have motocross gear, sportbike gear, and cruiser gear as well. Besides accessories, they also have parts such as grips, chains, sprockets, fluids, and levers for many basic maintenance needs.
Supported by a friendly staff eager to help and answer questions and the ability to order any item not in stock, this brick and mortar representation of their more familiar online presence makes this little store to pick up almost anything you may impulsively need.
It is really great to see such a business open up in this area providing a convenient and affordable way for the motorcycling community to stock up on gear. I hope this place succeeds and expands so that I can rate it the five stars that it will probably eventually deserve.