Travelex Currency Services Inc.

It gets two stars only for the convenience of location and hours. Other than that, it is 1 star all the way.
My first hint of things to come should’ve been that their rate board was turned off. But I already knew what the exchange rate between USD and GBP was, so I didn’t think anything of it.
My second hint should’ve been when I was told the fee: A flat $ 9.95, which sounded too low.
I handed the clerk $ 400 and got £223 back. £223 equals about $ 340… so excluding the $ 9.95 fee, where did the other $ 50 go?!? When I asked the clerk, her answer was basically that, because they were a retail location, they had their own exchange rate… the difference covered the bills. I get all that (after all, that space in the mall can’t be cheap)… but if you’re going to charge me a 15% upcharge for your services, I would really appreciate knowing that upfront, instead of being told that there is a flat $ 9.95 fee and then getting a nice surprise when my money comes up $ 50 less than what I was expecting. That, in my mind, is false advertisement, and if I had known how high the *true* fee was, I wouldn’t have used their services (my credit card only charges 6%, and I’m really not in the financial position to be able to just toss $ 50 away like that).
Add to this that the clerk was sitting in back and I had to knock several times to get her attention, and she tried to give me Euros when I asked for British pounds.
Lastly, for some reason (and this is not the clerk’s fault), her system would not allow her to enter the amount of money that I paid. Instead of being able to enter $ 400 and then hand me whatever the GBP equivalent would be (minus the fees, disclosed and otherwise), she had to do it the other way around… basically, guessing the GBP amount and adjusting it until the conversion got close to the amount of USD I’d handed her. Because she couldn’t get it exact, I had to go fishing for change to offset the difference.
Overall, a really bad experience, and I would not go back.
PS: Also, do not fall for their offer of converting unused currency back to USD «for free». They convert it back at «their» rate, not the actual value, which means it isn’t free… you are still paying an undisclosed fee. To call it «double-​dipping» would be kind.

awesome fact # 1 — they’re open later than anyone else (9:00 pm on a weeknight, if you’ve procrastinated).

I would say this is the place to go if you are looking for a less common currency and don’t have lots of time before your trip.
In preparation for an upcoming trip to Eastern Europe, I was in search of some foreign currency. I checked several banks and currency exchange stores and was surprised to find none currently had more than $ 20-​worth.
Travelex offered to get the currency within two days — their competitors meanwhile were talking in weeks! It actually only took them a single day.
So today I walked in and collected my foreign currency. In terms of the rate, it wasn’t great, but it was actually slightly better than my bank was giving me. They do charge a fee of $ 10 if you are exchanging less than $ 500.
Staff was friendly — though it took them a while to process my check. Thus, I would recommend bringing cash.

The staff can’t count!
On two occasions that I went here the tellers counted out the cash and gave me 100 short (when buying British Pounds and then getting USD back for unused Pounds). Each time there were eye-​contact dodging glances when I pointed this out.
Maybe this was coincidence? Maybe?