Guilderland Mobil Service

What could have been an A-​Ok experience went south quickly because of poor customer service. Some recommendations:
1) Don’t tell customers, «I should have failed your inspection and sent you on your way.
2) Customer service should be on point from $ 0 sales to $ 10,000 — don’t tell me that you don’t need to hear what I have to say for only $ 35. At what sales point do you start being respectful?
3) Even the most rude of customers don’t deserve your back talk or arguing. Say what you will, but then don’t expect repeat business.
4) Never assume that any attitude or tone you may think you hear is about you — it’s mostly never about you. There’s always something else going on with that person who you don’t know. Don’t misinterpret and get an attitude just because you think they did. Don’t say, «I give it when I get it.» That never ends well.
5) Listen when a customer speaks up for themselves when they feel they should — you would if it were you.
I could have dealt with just rude behavior, but to tell me he should have failed the inspection or that my $ 35 wasn’t worth good customer service, well that is not right.
Business folks — if you can’t handle customers — the nicest of nice or the rudest of rude — then have someone else out front who can.
Hope it improves.

I can’t believe I am the first to write a review! I came here based on a recommendation of a coworker in 1998 and I have to say that it is the only place I have felt safe leaving my car knowing I wasn’t going to be ripped off and no unpleasant surprises. One time I brought my car in thinking I needed a major repair and the problem turned out to be $ 5.00 fix and Bruce didn’t even charge me. They also have Bob’s sweet stripes candies on the counter. Wunderbar!