The Home Depot

I think your employees that work at the front need some training in friendly customer service. I got 2 different employees yesterday who were unfriendly. One downright rude, and one sarcastic. It won’t stop me shopping here since the location is convenient and a the end of the day, I come here to buy stuff
. But really, aren’t greeters supposed to welcome customers not treat them rudely? And isn’t the guy at the self checkout supposed to keep things moving in a friendly way? It’s not that hard to smile and hold the sarcasm!
1. I walk in and need a cart. There is an employee standing right in front holding onto the carts. Was his job to greet people, and give them a cart? I got no hello, and when I indicated in a friendly way that I needed one, he acted offended!
2. Self checkout. Person in front of me still checking out. Person in front of him leaving. Employee blocking the way so I couldn’t get to it. I thought maybe there was a reason why he didn’t step aside so I could get to it, so I asked him if it was ok for me to go ahead — assuming he would step aside to make room. His response was a sarcastic «duh looks free to me». At this point I was beginning to wonder what the heck was wrong with your employees! I am always friendly to people and usually get the same in return, especially from people who are working with the public! My rant!

Jeff and mark thank you for resolving my lemon toilet issue without any questions asked or giving me some number to call. Today was customer service at its best

Hate to keep ragging on this place but how else will they know what needs to be fixed.
First, I now go here only when I have to. In this case it was to buy several cases of a flooring for our bathroom that we had seen on display a couple of weeks earlier. After finally hunting down assistance, he told me the flooring wasn’t in stock because it was «out of season». Out of season? Really? Flooring is seasonal!!! While asking him to check other HD’s, he took a phone call on his mobile phone and turned his back on me to talk. After walking up and down the isle to chat, he came back to tell me it wasn’t available in any of their stores. As of 3 weeks later, the «out of season» tile is still on display but no matter, we bought from another store.

Worst home depot ive ever been to. This location is next door to my business. I have had to walk out 3 times now due to horrible customer service and have taken my business down the street to the ace hardware where I actually get help. Today 10 min waiting to have a key made. Grabbed 2 employees and let them know I needed help. Both said they would get someone and no one showed. This place needs to clean up its act. Hire some people whom know what they are doing and will actually help someone trying to spend money there.

Same chain hardware store same boring story. The employees here are super helpful and friendly however, it took an hour and a half to get an item off the top shelf. Then I find out that it’s a display model and they only offer 10% off. Checked out and then found out that they charged me more than it was originally advertised for. Got that fixed than 2 hours later we were on our way out of the store. Not my favorite way to spend two hours of my day so hopefully Home Depot figures out how to have their merchandise easily obtainable because I’m sure other people won’t be as patient as I was. Especially in the neighborhood…

Thank you HD for helping me make my shower safe for my elderly mother. Larry Zack’s was so helpful to us in discussing the grab bars and bath mats that would meet our needs. HD tries harder!

This has been my go-​to store for quite some time. Not anymore. I tried to purchase a washer/​dryer set today, 9÷6÷15. I did my research and waited for sale. We went to store knowing they would be busy. Not only were they busy, but while we waited, the associate didn’t even acknowledge us. We went to customer service counter to order but they wouldn’t honor the online price. They sent us back to appliance associate who, again, didn’t even nod to us. I walked out and purchased from Best Buy. They honored the price and have the same free delivery and set up. I guess I’ll have to start to go to use Lowes now. Bummer

Super friendly employees and great selection of materials. Prices could be lower but overall easy in and out shopping!

This is a terrible place. They allow customers to threaten employees. The new management is just like the old a good olé boys club, they are only interested in credit cards and the protection plans not their sales associates. The associates are treated like slaves. The district manager Ken Lawarnce is a pompous ass who will shine you on, his goal is to crush as many people as he can on his way up the chain. So next time you’re in any Home Depot check out the wheel on the stupid orange aprons, read it well but just remember it’s all a lie
Former worker and customer.

Great Prices, always helpful people.
As I get older this store is my new Best Buy.
Sometimes I’ll just walk up and down the aisles looking at all the cool tools I don’t have but one day hope to.

One of the worst places to get customer service. A horrible experience trying to order and get installation done for my house

Need cool hardware for your newly remodeled bathroom? In the mood for some DIY instructional classes? Got a troublesome case of fire ants in your laundry room? How about some annoying crab grass taking over your luscious lawn?
Home Depot is the place you should be! I do have some bias here, as I believe their prices are more reasonable than Lowe’s (competitor).
After all, this was one of the first credit cards I opened after I got hitched in late 2002. We’re divorced now, but I’m still a loyal HD fan and have never lost the loving feeling.
Plus, the smell (think sawdust, packaging, fresh soil, and the lightest scent of pesticide) is heavenly in their stores. Wait… is that wierd?

Have you ever been to a store where everyone is so friendly and helpful that it kind of freaks you out?
I have probably been to more different Home Depots than most people so I have a pretty good handle on what the typical Home Depot is like. As far as merchandise, layout and cleanliness is concerned this location is a little above average. Where it goes really over the top is in it’s customer service. I have been here on three different occasions; once solo and twice with my husband and on all three occasions every employee went above and beyond to greet us and ask if they can be of assistance. Maybe I am cynical and jaded but after the 4^th or 5^th employee approaches us and is super friendly I start looking around for a hidden camera. This Home Depot might want to dial it down a notch.

Over Labor Day Weekend I went to Home Depot looking to start a remodel on my kitchen. I needed to start with a new refrigerator, stove and microwave. My last experience with Sears made me promise myself I would never buy another thing from them.
Well… I had a fantastic experience at The Mt. View location in Scottsdale, Wes, our salesman made good points on the items I was looking at. No pressure, and he took a lot of time with me. great experience and when the delivery was made, the men that delivered were good, setting everything up. Home Depot you have my business.

I dropped in this location to pick up a few things for the house. I was assisted by Keith, who did a great job walking me around to the various areas to find what I need. He deserves to be recognized for his great customer service. He also had a genuine attitude and smile… even my Wife commented that he went over the top for us and we were only picking up a few small items. It wasn’t like we were spending big bucks this visit.
Return Factor — 90%

I enjoy going to this HD. Recently bought a home and have so many questions. Everyone in this HD is very easy going and down to Earth. Some people might find their attitude toward each other rude but I find it humorous. It makes a work day go by faster and I don’t take offense to it. So far every employee I’ve encountered has been helpful and if not knowledgable about a certain product will find someone who is. I would like to say Ron in mill works is very knowledgable when helping me choose the right window. And Kevin a supervisor has continued to provide excellent service. I will continue my journey of house renovation with the help of this HD.

Just for the record, It has been almost 30 days since Home Depot publicly said they would «look into it». Not a peep.
I have since out of habit pulled into the parking lot twice and once even got almost to the door before I realized what I was doing. I got back in the car and went to Ace Hardware once and to Lowes the other time. Not a lot of money about $ 100.
Bathroom cabinet, sink, counter top, toilet etc. In September. Just not from Home Depot.

Whenever I go to the Home Depot I try to make it seem like I know exactly what I’m looking for (even though I usually don’t). Even when I’ve been «on a mission» I’m always approached by the staff.
Customer service is consistent, prices are competitive, and it’s organized in a fairly logical manner. I always walk out feeling confident with my selection. This is another store that can be a nightmare for an indecisive person like myself; a decent selection of inventory always makes it hard to choose! Ask someone for assistance and you’ll find it much easier to make a decision.
I purchased my patio furniture from this store. There was a deal going on for free shipping with an online purchase, so we asked a sales associate if he could call in the online order for us. Within fifteen minutes my beautiful set had been ordered; it arrived in a massive box two days later. I had to ask a friend to help me set it up – the delivery people do not offer assistance with assembly (that I know of).
What more is there to say? It’s Home Depot. I’ve never had a bad experience at this store.

Quick fix, good prices. Not the brightest light bulbs in the pack (making me visit with return trips to finish one small project) but all in all I know what and where to find what I need.

Home Depot USUALLY rocks. I feel a personal responsibility to report my experience at this location.
Went to purchase some boxes and a dolly for a move I have coming up. Boxes– check. Dolly-​check… wait a second! Why is this thing wobbly and hard to pull? OH, because there is a HOLE in the tire I could fit my FIST into!
This was probably due to the fact that Home Depot accepted a return from a customer that used or ABUSED this dolly. Either reject this person from making the return OR take your losses and demote this thing to be used on the floor. Do NOT try to resell it as NEW?!?
I posted a picture of this dolly, FYI, in case you can’t believe what I’m saying.
Just a little advice, from now on I will be making sure my merchandise is NEW when shopping at this Home Depot and probably the other ones as well.