Courtyard Scranton Wilkes-Barre

One night here because it’s close to the airport and it’s a Marriott. This Courtyard is the «older» style which is fine. It’s still everything I have come to get used to from the Courtyard chain. Quiet and clean and with the Bistro in the lobby. No free breakfast, because that’s how the Courtyard properties roll.
My room on the third floor was roomy and comfortable. The bed a little soft for my taste, but it was good for one night.
I had no issues. I would stay here again.

Nice people, very quiet, made me a very hot pot of tea, clean room lots of towels, construction ongoing but still good chain place to stay

First, the good:
It’s location (except for the street entrance) is ideal. It’s close to a lot of stores and sites to see.
Now, the not so good:
The AC unit that was in our first room was broken (blower fans not working on one side, pushing out heat instead of cold). We called to the front desk and they sent up a repair person who only knew how to clean the filter and verify that we had the correct settings. He then said that the other person who could do the repair would stop by in 10 minutes. It was already around 8:30pm and with our 5 year old son it was getting late for us to go to sleep.
I called back to the front desk and asked for a new room and they did it — but this option should have been offered to us right after the first repair person stopped by since he also agreed that the AC unit was really broken. I got the sense they had plenty of rooms available too based on the number of people that got evacuated when …
Around 10pm on our second night the fire alarm went off for about 3 minutes. Then it went off again, and then on again after 10 minutes and stayed on. Ok, if there’s a fire or another issue, fine, let’s go to a safer place. After 2 hours of waiting outside it was determined that on the first floor one of their sensors detected a high level of chlorine in the air from the pool area and had spread to the other first floor rooms.
Now granted, this could have happened to any hotel with a pool, but it further raised doubts about their attention to details and issues that could or should have been avoided.
Lastly, the street side entrance is a bit dangerous because there is a double blind spot when going out and in. It’s around a tight and fast turn which makes it hard to correctly estimate and wait for the fast traffic coming from each direction.
Overall our stay was a little sub-​par, the staff and GM are nice, but we’re not sure that we’ll stay here again.

I’ll complete my review tomorrow depending on my out come with the GM Jeremy in the morning, so far not good. Beware, do not book this hotel through any third party companies, Expedia,
etc, they will not honor the bookings.

Overall this Courtyard is a lot like other Courtyards.
Room was comfortable and the staff was very friendly and went out of their way to please you. Great location right off of 81, with restaurants, movie theater, and the ski area. It is a relatively inexpensive stay.

The walls here seem to amplify annoying phone conversations from adjacent room. My stays with Courtyards are usually in the 4 – 5 Star range, but this aberrant experience was memorable in how bad it was.

«I CAN DO ATTITUDE!» That is how I describe the service at this Courtyard! I am blown away and greatful for the excellent service I received! I arrived at 5:15, tired from a full day of work and then driving to the Courtyard. I pictured crashing in my room for a bit before finding a restaurant for dinner. To my surprise, I had a slow leak in my tire and knew it had to be dealt with immediately! UGH! Where to go, when to get it fixed… overwhelming at this moment! The people at the front desk jumped right in to assist me. They offered to call my tripple A, they had the matinence guy look at my tire, they called around to see who would fix my tire and then, they had a driver follow me to the auto tire place to make sure I was okay! Once I got to the auto place the driver offered to wait for me in case I needed a ride. but at that point I was in good hands! When I got back to the hotel, everyone was very happy to see me and happy It was all resolved. I never expected this kind of service and I was overly impressed with the entire front desk staff and maintenance people. They truely went above and beyond for me! Had I been at home when this all happened it would not have been a big deal… but when out of town, long day, cold night, it was a big deal.

Reviewing a Courtyard is a lot like reviewing a Dunkin Doughnuts or a McDonalds in that for the most part if you’ve seen one then you’ve seen them all and you know that no Courtyard is perfect and each of them has their quirks which keep them from being great or elite hotels.
I’ve been coming to this Courtyard since around when it opened and while they may have tried to feng shui the room décor the same problems that have existed since the beginning still exist today.
1. You still have to make the turn of death at the bottom of the driveway to get out onto Glenmaura National Blvd. Nothing like having it flurry/​snow and with the road being slick you then are trying to make either a blind left turn across four lanes or a blind right up a hill that would make a Billy Goat blush.
2. The elevators are S-​L-​O-​W. This past weekend the hotel was dead and even with no one in them the elevators would take what seemed like minutes to get down to the first floor.
3. The pool is still the size of a shot glass.
4. The «restaurant» is not really a restaurant in so much as it’s a glorified snack bar and to call it a restaurant is a euphemism in the worst possible way.
But on the good side the bed was very comfortable and nice and the staff we did encounter were extremely friendly, hospitable and truly seemed to enjoy what they were doing.
Also the location right off of 81, PNC Park, the Montage Shoppes, and the ski area cannot be beat and while this hotel will never be four star material, or even three for that matter, it does the job for a cheap short stay nicely.

I decided to stay at the The Courtyard in Moosic on my last business trip through the Scranton/​Wilkes-​Barre area. I was tempted to stay there in lieu of other local properties because I’m a whore and wanted to take advantage of a free night promotion Marriott is running as well as a desire to keep my Marriott Elite status another year and to get both on my employer’s dime.
The Courtyard in Moosic has both positive and negative attributes. I’ll start off with the positives.
— The hotel rooms are clean and well equipped. They appear to have been upgraded fairly recently.
— The hotel is well located. It is close to the highway and convenient to Montage Mountain for concerts and skiing.
— The hotel lobby is also upgraded and has a «bistro» and bar included in it.
— The free coffee is Starbucks, for the Starbucks fans out there.
— The staff was very pleasant throughout my stay.
The negatives:
— The walls are very thin and/​or not sound insulated. Apparently my neighbor likes to leave the TV on while he sleeps. I could hear SportsCenter clearly through the wall. Luckily the PTAC unit was pretty loud and I was able to crank the AC and let it drown out the TV.
–The sink/​counter is located outside of the bathroom and is very cramped, with almost no counter space. I only needed room for my shaving kit so I imagine it would be a royal pain for a girl trying to do her makeup.
— The shower head is low, a pet peeve of mine. I’m 6’3″ which is not abnormally tall and had to bend down to get under the shower head.
— The hotel does not offer complimentary breakfast, it must be purchased at their bistro.
— Getting out of the hotel is an adventure. The driveway is located on curve in the road, on a hill, on a heavily trafficked road. You are blind in both directions to oncoming traffic. A right turn is the safer option but that takes you up the hill. Luckily I drive a Jeep and had plenty of power to jump out and go up the hill, if you drive a Corolla or Prius or anything else with a glorified lawnmower engine it you’re risking getting rear ended. Turning left appeared to be foolish to me so I didn’t bother.
In conclusion, the Courtyard is a perfectly acceptable place to stay and I would not hesitate to stay there again. However, there are other options within a mile that I have stayed at (and Unilocaled about) that were nicer for a similar price. Therefore the Courtyard in Moosic would not be my first choice on my next trip through the area.

I’ve been staying at the Moosic Courtyard for several years. Over time the hotel started to appear a bit shabby and not in the chic way. We moved on to the Train Station in Scranton, but recently they were sold out and we moved back to the Marriott. Imagine my surprise when I saw the room renovations. Absolutely beautiful and very tastefully done. The rooms I’ve been in are done mostly in reds, golds and black. The furniture and fixtures have an Asian style, which is not my thing, but it works perfectly here. The rooms are very clean, the linens and bed extremely comfortable. Heat and air is relatively quiet. A very nice touch is the large flat screen television. They also serve a very nice breakfast. I look forward to going back.