Peninsula GM

Wow, they are true to the statement we do things different!, Ian or product specialist took excellent care of us, our purchase experience took less than 2 hours including delivery, we purchased a new Malibu and wow do we LOVE IT. Thanks to Peter, Alex, Ken and Taylor who helped perform the delivery. We will recommend friends and family…
Thanks again to Ian Walker for making us feel like family!!!

What a great sales team! I drove 2 hours to check out what I hoped was my dream truck and the Peninsula crew could not have been more accommodating. Paperwork was already started for me and waiting when I arrived. Took the truck for a spin and it was a done deal! Couldn’t be happier with my new Silverado. Thank you Alex, Ian, Chris, and your team for such a great experience. My first new car purchase will go down as a great success and I look forward to working with you guys more in the future.

I have been buying cars for 30+ years and this was the best experience I have ever had. Super friendly and easy to do business with. They gave us a very fair price on our trade in ($ 1,500 more than any other dealer) and sold us a car for a great price compared to so called deals on the internet. I always dread the car buying experience but now I know there is someone in the industry who gets it and makes it feel like a professional transaction. Highly recommend!

Came in ready to
Purchase a new Cadillac and the sales staff did all they could to kill the deal.

They use the desperation of their clients to inflate prices and provide the bare minimum when it comes to service. Prices are astronomical and I am consistently disappointed with the customer service. In the two times I have used their services they failed to meet any of their stated timelines. Of course, no rentals available. Overall, I will never come here again.

Yesterday my car engine began flashing «Engine power reduced» on me in the middle of an intersection and wouldnt let me accelerate through. Freaked, I was able to get the car to the dealership and prayed it wouldn’t cost me an arm and a leg. They took my car right in and then offered me a ride to work — that was all good — but that is where the trouble began.
I got dropped off at work and they told me to call if I needed a ride back to the dealership. Five hours later I was ready to get picked up and couldn’t get ahold of anyone at the dealership. I was stranded. No one answered my calls, not in Sales, not in Service, not in any department. They don’t even have an answering machine. I called every number I could find online (which was more than 7 different numbers) — with no avail. After an hour of calling repeatedly to different numbers it took a nasty email through their website to get someone to call me.
They called me and told me everything went great. Except, in California it is illegal to for them to fix anything in my car without my consent — especially since I only signed for them to run diagnostics. They fixed one tiny part that only cost $ 8 and told me they checked over everything and said everything else looked excellent. They even told me they did a test drive and everything should be running smooth and perfect. They forgot to do the trade-​in value estimate which I asked for repeatedly, so they came out and did that really quick (I was NOT pleased with their response but whatever). Despite them doing technically illegal work on my car I was generally happy to be walking away with a bill of only $ 158 (even though the part was just $ 8 so that high bill for labor kinda sucked).
The problems really began when I got all the way home.
I have never ever had a problem with my car battery. I got it replaced a year ago and it has been in excellent condition. I have had no signs of car trouble in terms of battery — until I got home from this dealership. My car was dead within 20 minutes of being home. I had to have someone come jump it – which it wouldnt take any sort of charge — so then I had to have it towed to another mechanic. I called the dealership back to see what they could do to help me and they essentially said it was my own problem an that I should have had someone check my battery. EXCUSE ME, WHAT?!? They didn’t offer to send anyone out to give me a jump, and told me that they could probably get me in later in the day to take a look at it and that I should really keep a better eye on my battery life. «We would be happy to replace the battery for you.» OH REALLY? YOU DIDNT THINK OF THIS EARLIER!!!
WHAT THE HELL DID YOU DO WITH MY CAR FOR 6 HOURS AND FOR $ 150 IF YOU DIDNT EVEN CHECK THE BATTERY.
TL;DR:
Never going back here again. My car completely died within 20 minutes of getting serviced here and they didn’t give a flying F*#@ when I called them in distress about it. I find it too weird that I’ve never ever had a battery problem until these guys put their hands on my car. NEVER AGAIN.

Thank you so much. This was the easiest transaction I’ve ever had while buying a car. Peter Sercia is the real deal, I got the car I wanted at a low price and I was so happy with the entire process. Dan Bohen and Marc Rogers were helpful and accommodating. I cannot be more satisfied with the staff, car, or the deal I got!

Everyone is amazing here! Ask for heather miller and she will make you have the best car buying experience ever!

I purchased a Chevy Cruz here when it was still Butts Chevrolet and Cadillac. I have brought my car to them for service ever since, and always received excellent customer service. Since the change to Peninsula GM the customer service in the service department has become unacceptable. I won’t be returning to this dealership for anything.

New go to place for my services… Peter Sercia is now one of its owners and the ways of the olé Butts is long gone… I am sure I will eventually buy a new truck here but for now the service department did a great job… great team and friendly staff… oh and the coffee bar is amazing

I’ve been in the market for a new truck for some time now. I’ve been in the Monterey area since mid-​2013, and have dealt with Peninsula Chevrolet (formerly Butts Chevrolet) for service on my current truck. A few months ago, I started talking to Alex Day about purchasing a new truck. I explained my situation (military, coming up on orders) and in every discussion he listened and was never overzealous. It has been a pleasant experience from the start, and although we did not make a deal, it was definitely not because of a lack of customer service or professionalism! I would recommend Alex or Ross to anyone! If you’re in the market for a Chevrolet or Cadillac vehicle, go see these guys and give them a chance!

I originally found the Peninsula Chevrolet-​Cadillac (formerly Butts Motors) auto body shop through Unilocal (numerous good reviews). I called and talked to Carlin — the body shop manager — and then drove my car over to Heitzinger Plaza in Seaside to get an estimate.
When I arrived at the shop, my first impression was very favorable. Carlin was professional, courteous & honest, and took a methodical approach when he inspected the car (front end damage from someone backing into my car). He quickly spotted what was damaged, including a cracked front support that I hadn’t noticed. Within half an hour, I walked out the door with the estimate.
After getting a second estimate from a nearby body shop, it was an easy decision to go with Peninsula Chevrolet-​Cadillac. Carlin said he would try and get the car repaired, and back in my hands by the first week of January despite the Christmas and New Year’s Day holidays fast approaching.
True to his word, the car was ready Wednesday the first week of January, even though the other car owner’s insurance company was less than helpful during the repair process. If it weren’t for the wait for a used replacement OEM headlight, the car would have been ready even sooner. The car looked as good as new with all damaged components professionally repaired, and the entire car was thoroughly detailed.
I highly recommend Peninsula Chevrolet-​Cadillac auto body shop to anyone who’s looking for a reputable establishment to get his or her damaged vehicle properly repaired, and back on the road.

Ross went way beyond being a salesman. He is the true meaning of customer service. Marvin was also involved and we followed him to you. Keep up the great customer service!

Terrible job on my car would never recommend to my friends or family go there on your own risk I would give negative stars. He call me to pick my car I go but theres a mark on the door handle he takes my car to the back of shop comes back with wet paint and tells me it will dry. Ok i said but poor job. I’m scared to take my
car back to that shop it should of been done right when he called me to pick it up i saw the door it look good from far as i get closer to the door there still a mark on the handle how u overlook that is poor and probably didn’t care enough about my car to do it right. WOULD NOT RECOMMEND. VERRY POOR JOB. I’m an honest hard working man that got screwed he has my number and never called me back even knowing he didn’t finish the job. Employee managers and the boss had to see my car when it got done then they call the customer to pick up but i guess not what happened i get there and i see the door and it’s still had little marks on the handle like if i wasn’t going to check it. Come on