Ben Bridge Jeweler

Joanna was so helpful and sweet! Would definitely recommend working with her. Great service!

You’re probably safe going here if you’ve done your research beforehand. I hadn’t. It was my first time buying — or wearing — a ring. The man assisting me sized me at 9 when, as I know now, my ring finger is a solid 8. I even asked at the time about how roomy it was, but he assured me that it was a good fit. Okay, cool, you’re the expert.
A matter of weeks later, the ring fell off my finger. It wasn’t particularly oily, just the kind of oily that happens after a few hours of not washing your hands. I caught it and made a mental note to return it. The second time it fell off, I didn’t notice in time.
10% off. That’s the grand discount they offered me when I explained the situation. 10%. After offering me the wrong size yet again. A bill of three hundred dollars, reduced by thirty dollars, was the cost of trusting the wrong expert. I opted to pay someone else for that lesson. If you’re similarly a novice to rings, you may want to find a place that will charge you considerably less for such a teachable moment by not offering it in the first place. I hear they’re the norm.

Julie is the best! She was knowledgeable, kind, funny. We stop by and see her whenever we can and she always remembers us. She’s the reason we bought from Ben Bridge directly and not online.

My wife and I purchased our engagement and wedding rings from Ben Bridge. The first time we went into the store, we met Ricardo and we knew we found the guy we wanted to work with. He was knowledgeable, not pushy and worked hard to make sure we had exactly what we wanted for the best possible price.
I had a very specific vision in mind for my ring and he worked with the vendor to make it exactly as I had envisioned and it couldn’t be more perfect.
We will always recommend Ricardo!

My girlfriend and I were browzing diamond rings. I was amazed by their vast variety and selections. Now i know exactly what to get my girlfriend when the times comes.
If you go, be sure to ask if Lauren is working. She was wonderful, warm, funny, and extremely helpful. She made understanding diamonds easy. I would highly recommend this jeweler for any jewely purchases.

Ricardo Guerrero just made my day. I was looking for a watch band for my boyfriend’s watch.
I had planned on buying a band at a watch store (different place) in the same mall as this one, but they were extremely rude and rushed me out of their store giving me the impression they didn’t think I had enough money to spend (long story short). I ended up at Ben Bridge as a second chance afterwards feeling pretty defeated.
They didn’t have much in the way of selection of bands, but Ricardo was extremely kind, empathetic, and really cared about helping me find a gift for my boyfriend. The bands were decent quality, and nothing particularly pricey. I would’ve spent much more on a higher quality band, but I had waited until the last minute, and since Ricardo let me know they had a 90 day exchange policy I decided just to get what they had available and come back if necessary.
It was not a fancy purchase, but Ricardo set me up with a gift box, worked on the presentation of the band, and treated me like I had just spent thousands of dollars in his store. Which made me feel pretty great after being treated terrible just moments before at another store. If we decide to go for a higher caliber band I will def be back and happy to spend more money due to receiving excellent customer service.

~i was looking for a cute thumb ring with yellow gold and diamonds. The sales lady Nat was super nice! She gave me a hug and showed me cute petite rings! I bought a small floral ring! It fit perfectly! Plus she gave me chocolates and a Benny bear stuff animal as gifts! Thank you so much! I love Ben Bridge quality and prices!

When we began the search for my wedding set, I was priming myself for a long, probably stressful hunt in a high-​pressure sales environment. I couldn’t have been more wrong. Ben Bridge was the second store we stopped in and Julie was so warm and genuine, she really made our experience wonderful. We never felt pressured at any point during our visit, and when we did find the PERFECT ring (an hour into our search!) she was very understanding while we made our decision. She even suggested that we take a walk together and have a few minutes alone to chat. When we returned and confirmed that we’d decided the ring was The One, she helped us find the perfect band to match — no easy task, as the engagement ring was not part of a set and had a very old-​fashioned, retro styling.
I really had my heart set on something vintage or vintage-​look, reasonably priced and non-​traditional, aka without a huge statement diamond. Julie immediately picked up on what I was interested in, made great suggestions, and after a few minutes it was like chatting with an old friend. In fact, she seemed more enthusiastic about our ideas than the folks at the previous store we’d visited — which sold actual antique and vintage estate jewelry! She’s obviously in the right profession, as you can tell instantly that she’s crazy about jewelry and very, very knowledgeable. My fiancé and I agreed afterward that it was wonderful to feel so positive after such a large, important purchase, and we truly appreciated that Julie made the experience a fun and happy part of our wedding journey.

Simply amazing service. I came in December 17^th right before Christmas with an heirloom engagement ring I needed refurbished, resized and a diamond put. They had great selection of diamonds and one particularly excellent one that fit my ring and was within my budget! The sales/​customer service I received that day was fantastic – Christina was helping me out. She gave me a rough estimate, called later to give me a final estimate and confirm before they proceeded with the work. She also assured me they could rush the work to have it finished and back to me the 29^th. Even with the craziness around the holidays the ring was finished, though the delivery back to Northgate was cancelled that day, Katie worked tirelessly with us to arrange a way for us to have the ring released and picked up by family members. In the end they got the ring to us with enough time for my fiancé to slip it on my finger in front of my eagerly awaiting family. The wonderful staff at the Northgate Ben Bridge really went out of their way to ensure my experience was nothing less than spectacular. I cannot recommend their service highly enough. (Talk to Christina or Katie if you are in and have the chance!)

I had a wonderful experience getting a setting for my diamond ring. The reason it was so positive was because of Julie. I usually don’t write reviews for employees but this was an exception. Julie was a gem (no pun intended). She was so utterly helpful and did not try to push any merchandise. She listened and was genuine and charming. When it came time to pick up my ring she made the entire experience a joy.
She is the reason I will always return in the future.

My fiancée and I went shopping for my wedding band this past weekend at Ben Bridge. We could not be happier with the experience from the moment we entered the store. Jill did an excellent job showing us different ring options and explaining the slight differences between each metal. She was very knowledgable and made our overall experience a great one. I would recommend this store to others shopping for engagement rings/​wedding bands.

First Xmas I have ever cried!
My boyfriend gave me a beautiful diamond ring from Ben Bridge, and I still can’t believe how gorgeous it is.
I have been to just about every Ben Bridge there is and tried on just about every 1 carat solitaire they have. To my surprise, Northgate had the best diamond. When I have brought it into other BB’s to steam clean it (free!), they always make a comment about how high quality it is compared to their stock in the same price range.
My boyfriend did a great job of surprising me, and the guy who helped him pick out the ring (hes an Asian guy, super nice and out going) truly picked out a perfect diamond. My boyfriend said he spent a couple hours going over the diamonds and discussing which would be best.
I am overly picky about jewelry (lucky boyfriend, huh?), and there isn’t anything I can complain about!

My wife and I also got wedding bands at Ben Bridge. We were running far behind on our wedding planning in this department, so bought «off the rack» We knew what we wanted, something simple, white gold, matching, and affordable. We were literally hours away from leaving to go to the wedding when we went to Northgate Mall to look at all the jewelers.
Aside: I hate malls, but there was a concentration of jewelers there and we were in a hurry.
Of the several jeweler options at Northgate, Ben Bridge had the sizes we wanted, the style (including a comfort fit thing I saw nowhere else), and were significantly cheaper than their competitors. Everything was in stock.
We were very pleased with our purchases, and with the service. Other stores in the mall lacked their selection, quality, price or all three. We left the mall with our rings and caught our flight.

I held off on the final review for here (and the final star as well) because a couple of the others did not have a completely good experience, and we weren’t quite done there yet.
We had purchased two rings, one ornate, antique-​y wedding ring for me, one very simple, very manly ring for Alex. His had to be ordered, but I wore mine home, even though we knew I might have to have it sized down a bit. His was supposed to be arrive in a week (really, the nice lady told us they are supposed to say 3, but they usually show up in one).
The following Tuesday, I got a call from Ben Bridge, and because it was still several days before the week would be up, I was sure something would have gone wrong. But when I listened to the message, it was to say the ring was there already!
We didn’t make it in until Friday, but when we did show up, there it was, without a hitch. So I dropped mine off to be re-​sized. It was to be finished by Thursday. Thursday came, and I got a call saying it was done. Off we went to pick it up. Here’s the only minor hitch in the story — I put the ring on and it fit nicely, but as I was inspecting the band trying to see if I could see where they had done something to make it smaller, I noticed that one of the diamonds was missing! However, they looked at it, and said it could be replaced the following day. I didn’t really believe that it would be done in just a day, but they assured me that they would make sure it got done first thing so I could have it back. We showed up fairly early on Friday (3:30?) without calling, and ta-​da! it was done. They said they couldn’t find the diamond that fell out, so they put a new one in. Although it was slightly inconvenient to have to go back again, and not have it for an extra day, they fixed it with a smile.
So, they have been very timely with us, and given very good service.

My fiancé and I had a wonderful experience at Ben Bridge! My fiancé was first being assisted by a girl there named Katie, but she was promoted and were assisted by another girl with the same name, Katie Church. Both were excellent and very friendly. My fiancé got an engagement ring to present to me on our engagement night. He purposely bought a ring from them that I could add on to because he wanted me to pick the blue stones that he knew I’d want on it.
Katie Church was awesome. She definitely was trying to get a feel for my style and what I was looking for and hit it on the nail when we finally saw the engagement ring. She also kept in mind our budget, which was important. She searched for light blue sapphires for me because that’s what I imagined it would have… which she told us was hard to find. she looked for a while and kept us updated via phone on a pretty consistent basis.
Now I do admit that the other reviewers are correct in saying that it can take awhile. She apologized to us a number of times because it was taking awhile to come in. My fiancé and I, however, really weren’t in a hurry since we had just got engaged and planning our engagement to last a year and a half. So the time factor really didn’t affect us at all, especially considering what we got out of it.
If you aren’t in a hurry looking for a piece of jewelry you will keep for life, this is a great place to go and Katie is a great girl to talk to. The quality of the service definitely makes up for the wait… and we didn’t mind waiting for something as big as this.
She also encouraged me to come back in a few months if the sizing didn’t fit just right and so she could make sure the stones didn’t loosen. They also offered to professionally clean my ring at no charge whenever I stop by. very nice!
The jewelry quality is there too. My fiancé went ring shopping with a friend of his who formerly worked in jewelry. He said Ben Bridge was one of the best in diamond quality from what they looked at compared to the others.
We also ended up purchasing our wedding rings from Katie too. She was excellent in helping us make decisions for these rings too and, again, stayed within our budget. We are sending her a thank you card tomorrow for all the great help she gave us. We definitely will be coming back for any other jewelry needs. Thanks, Katie!

While the ring I EVENTUALLY recieved is beautiful — it was a LOOOONNNNNNNG wait to get it on my finger.
We did a special order and were told it would be 5 – 8 weeks to recieve it. At 8 weeks we asked our sales person about it. She said she HAD NO WAY TO TRACK IT and she would let us know when it arrived.
At 9 weeks and no phone call — we got ahold of the store manager (Northgate mall store) and asked her where the ring, She said she’d look into it and get back to us. She called later that same day and said the ring JUST ARRIVED AND WAS READY FOR US TO PICK UP. Who knows how long the ring had been sitting at the store… no one bothered to call us.
This was totally irritating, and we told her we were coming in to speak to her. She told us her hours when we asked, but when we got to the store they told us she had gone home…
The whole experience was ridiculous. I expect more when I spend $$$$$$

…well now I feel strange writing a review after the owner. o_​o
I had a mixed experience at Ben Bridge. My (now husband) and I found the perfect wedding ring there, and ordered it a few months ago. We were promised 6 – 8 weeks.
Asked a few times throughout the 6 – 8 weeks if the ring had come in, and were told that there was no way of tracking it. Finally at the 7 week point, my husband called to talk to the gentleman who sold us the ring and he had said it would be in in the next week (note: my reception was a few days ago, so the 8 week mark was only 1 – 2 weeks away from it). The 8^th week rolls around, still no ring. Husband calls back and is told that sorry, it will be another 2 – 3 weeks (thus pushing it past the date of my reception).
I was irate, and husband called back demanding it be in immediately or he’d want his money back. Ring «arrived», then, promptly 2 days later.
Picked up the ring, but when I got home there was a jingling noise. Discovered that the sapphire (the largest stone) was loose, thus making that noise whenever the ring moved. As we were assured that the quality control system is supreme at Ben Bridge and is fully utilized prior to the ring going to the customer, I was shocked that this *very blatant* flaw was overlooked (it literally took all of 2 minutes once at home to hear the noise and see what was going on).
Finally came back in, and the person who i believe is Bryan was *very* gracious, promising to double check the quality while they fixed the flaw. The ring now is perfect and I am happy.
I’d give a 4 star rating, but the strange timing length/​issue combined with the initial quality mis-​check make me bump it down a bit.