Immediate Clinic

After being told that my pediatrician didn’t have any appointments until the end of the day, I quickly scoped out Urgent Care around us. I easily made an appointment online. When we arrived we were greeted by very courteous reception staff. We waited maybe 10 minutes in the waiting room before we were called back. The nurse and the doctor that we were seen by were extremely caring and listened to all concerns. We were in and out with a prescription called in to our pharmacy in less than 30 minutes. I would highly recommend this location.

I think I caught them when they were super slow, but I am grateful as I saw two people come in right after me. I came in for a same day appearance of pink eye and was in and out in about 10 minutes. They were quick, personable and understanding with their customer service and was so relieved to have the matter taken care of so quickly. I have meds in hand 10 minutes after that due to sending the script over quickly to my pharmacy. So glad I didn’t have to wait until my regular doctor was open. Everything was very clean and up to date, with the Sunday night game on in the waiting room. Glad to have such a close resource in case another urgent matter comes up.

Dr Liz and the team at Lake City Urgent Care were quick, efficient, supportive and informative during my stressful trip today. I am so appreciative of their professionalism!

For the most part, you get in relatively quickly and the staff is very personable and friendly. I was there for 50 minutes total. Definite preference over the ER.

I am happy that this clinic exists up on the north end here. They are not without imperfections, but more on that later.
I had to be seen twice for the same issue. The first doctor under prescribed everything and the second time for the same issue, they did really address my concerns. I do feel that paying a copay two times for the same thing is ridiculous.
The intake nurse was not very nice, in fact she brought up how nice she was being then at the end of my visit, handed me her tablet and forced me to review my visit.
I do recommend being seen here and avoiding the ER if possible. The staff here is pretty competent, but could work on their wait times. An hour wait inside a room, after a 40 minute wait in the front.
Just make sure you have 3 hours to dedicate to the process. Then you will go to the pharmacy and wait some more.
Call ahead and reserve time for yourself.

I had occasion to visit this clinic while visiting family over Mother’s Day weekend. I had been dealing with a chronic allergy situation for 2 months. Nothing over the counter or a visit to a Urgent Care clinic in Scottsdale AZ solved the problem.
My visit to Immediate Care clinic in Lake City was a very positive experience. The receptionist, Sheila, definitely set the tone for my visit. She was warm, welcoming and very helpful. Dan Berjac, the nurse practitioner who treated me was very professional and knowledgeable. He explained what he was doing during the entire examination. Dan was very diligent at investigating the problem. I felt he was very thorough, setting up a plan to solve my situation. I am very impressed and confident that his plan of action will do the trick.
Sherry Mischel
Scottsdale Arizona

I don’t ever write reviews but this has to be the worst urgent care I’ve ever been too. I will never go to any Immediate care after the way I was treated. Both times they’ve sent me to the ER because they didn’t have the materials/​supplies for my medical needs. Let me give you an example: I sliced my finger open with a knife accidentally and full well knew I needed stitches. I checked in and told the receptionist what had happened and that I probably needed stitches while holding my hand with a dish towel to stop the bleeding. I waited for over an hour to be taken back, had to retail my story, medication review, vitals etc. The nurse left and I overhear her talking to someome about my medications and making assumptions as to why I’m taking them. I was offended because I jave two rare genetic conditions and she was making poor accusations that weren’t true as to why I was taking certain medications. The doctor comes in, looks at my finger and says I need stitches but she doesn’t have the supplies. I was furious and she said I wouldn’t be charge and I agreed because it was a wasted hour when I could have actually been getting treatment. Needless to say both cases I went to Northwest and I had excellent service and would recommend going there over Immediate Care. The staff here are not professional and they never have supplies.

Super not helpful. Can’t wait to get my bill for all of a minute of the doctor’s time that she spent mostly telling me to go somewhere else. Came to the clinic on a Saturday on my lunch break from work because some temporary dental work started to really cause me pain. I was hoping to get a prescription for the pain so I could go back to work, alas after waiting forty five minutes was told in a rather curt manner by the doctor that they don’t do that there. Oh? You don’t prescribe pain medication? Cause since you’re a doctor I was under the impression that was something y’all did. The doctor looked in my mouth, commented on the temporary dental work (gee, you think it might be a little painful??) and said it wasn’t infected so she wouldn’t do anything. Thanks for wasting my time, I look forward to disputing any bill they send, and I’m missing work so I can get an emergency visit to the dentist. TLDR; Don’t bother coming here with pain unless you want to be treated like a drug addict.

Wow. Such a bad experience. First of all didn’t know that seeing a PA who is totally in a pissed off mood and completely uninterested would total an over $ 300 exam fee billed to my insurance. Completely brushed off and had to ask that I have blood work done. Here is the best part. I have a phlebotomist who maybe it was her first day but wow she was bad. Super painful and poked me ten times before getting it. Bruised all over. Then put it in the wrong tubes. So I of course had to call about my blood work and they said it was messed up and neeeded to do again. I said ok I will stop in tomorrow after work since going out of town the next day (still in a lot of pain by the way). Come in… same girl… poked all over including my hand which then looked like it was slammed in a car door for a week. She tried multiple times to blame me for being dehydrated when i drank 3L bottles of water to stay hydrated at work (and my kidneys function fine). I told her that but she kept arguing. I hope the room was cleaned well because my blood was on my other arm, my pants and the floor. I dont have anything contagious but that is ridiculous. Then I call again after not hearing anything because why would you call the patient? They messed up AGAIN and I have no answers. I call back fuming that I need to talk to a manager. Twice I was ignored and told I would receive a call back but never did. also got the $ 100 bill I owed after insurance. They should have paid me $ 100 for being such idiots.

I called ahead to see if they could provide the service I required and was given an enthusiastic yes. I left work, hoping to get a quick confirmation of my own diagnosis and a prescription, only to arrive and be told the opposite of what was said on the phone 20 minutes prior, specifically that they couldn’t provide one of the services I had asked for. The employee at the front desk was covered in tattoos, and the other office assistant had hickeys all over her neck. Regarding office cleanliness, it was up to par as a doctors office should be, nothing special. I was prescribed an unnecessary antibiotic and I will not return here.

Not immediate FYI. Perhaps sometimes. Been waiting 1 hour+, and they just added 30 min to wait time. :(also was told was next yet mysteriously they just took someone else behind us on list! Going from frustrated to pissed quickly… (Update) Anyway, once seen, doctor was thorough and fast. Everyone was friendly. The facilities were nice. If it hadn’t been a 2 hr wait (even with appointment) would have given five stars.

A perfect first visit. Registration process was straightforward, facility was well maintained, wait time was short, and doctor’s advice and consultation were much appreciated. It felt like a «regular visit to the doctor’s office,» which is about the highest compliment I can pay to an urgent care facility.

I went in for severe back pain, and was registered and seen in a short period of time. The doctor did a good job diagnosing my pain as muscular, no x-​Ray needed. She prescribed ibuprofen, muscle relaxer, and massage therapy. The muscle relaxers helped some until I was able to get professional massage, and the massage is what ended my pain. I thought Immediate clinic did a great job, and were very nice and considerate of my problem.

The PA that examined me was great. He immediately diagnosed what the excruiting pain was from, gave me printed material to explain the diagnosis and how to proceed and provided pain management options. Thank you for URGENT Care as I couldn’t get a medical appt fast enough.