Integrity Energy Systems LLC

Integrity flawlessly installed a Trane variable speed heat pump at our home in December, 2015. Gregg was an effective but not pushy representative who sold me the Trane heat pump and advised me through the process. He helped my qualify for a Community Power Works rebate, even though it meant a bit more work for him. Once the work was scheduled, the installer was skilled, quick and efficient. The heat pump has worked well for the past four months. We haven’t had the heat pump serviced yet, so I hope Integrity does a good job with that work as well. Gregg also came by after installation to ensure that the work was done well and that we understood the heat pump and thermostat. I recommend Integrity Energy Systems for any homeowner seeking to move from oil or gas to a heat pump system.

A few years ago integrity installed a new furnace and heat pump for us, and did a great job. Recently they installed a generator due to multiple power outages in our area last year, and we’re thrilled. The installation was quick, taking less than a day. The generator is up and running and works great. Integrity has always come through for us, they are genuinely nice people who care about their customers. I will do business with them again!

These guys came out to performan routine maintenance on my tankless water heater, as well as my hydronic heating system. The serviceman was outstanding and really knew his stuff. I asked a lot of questions, and he was able to answer a lot of them, talking me through any potential issues along the way. After a couple hours, I was up and running like new. They had same day availability and their prices are reasonable. I would highly recommend these guys.

I woke up with no heat this morning. I called Integrity and spoke with the nicest person I’ve met over the phone, ever! She set up a time, and the technician arrived exactly when she said he would. He was polite, efficient and took time to explain everything. It was the best experience I have had with an urgent situation. I am setting up maintenance with them for my furnace and water heater. Call them, you will not be disappointed.

Our 26-​year-​old furnace finally needed replacing so I called Integrity Energy Systems to see if they could give us an estimate. I was impressed from the first phone call. Very friendly and professional. Gregg then came out to our house to give us an estimate, which was very competitive pricing-​wise, and he explained everything in easy-​to-​understand terms. They were even able to include an earthquake valve for our gas meter, which had been on my to-​do list for too long. Scott was great throughout installation; everything done in one day, and a total pro. We had a slight hiccup when the new furnace’s circuit board turned out to be faulty, but Scott was right back out the next day to replace it with a new one and there haven’t been any issues since. Gregg even did a final walk-​through to answer any questions and provide all the warranty documentation. I highly recommend IES.

Great on-​time. friendly, professional service from Chase. After several bad experiences with other heating companies, I’ve used Integrity for installation of a new furnace as well as maintenance and have been very impressed with their professionalism.

Chase is great! On time, good communication. Found a problem and fixed it. Checked components to factory specs, explined clearly. I renewed my 2017 tuneup with Integrity Energy.

So, as I said in my first review. Heard nothing for months… then wrote a negative review and THEN I heard back from the company who came out within a few days and fixed the issue. And the electrician did a Great job. I now have a working, useful closet light. I just wish they had fixed it without my having to resort to Unilocal reviews to get the problem addressed! How sad that a company won’t just do the right thing for the sake of doing the right thing up front! But I DO appreciate that they fixed the problem in the end…

Today I had no heat. I called Integrity energy services.
They came early this morning and found a dirty spade
The price was right and Chase Keffler Was very efficient. I will call them back.

Great experience from quoting through installation on my new heat pump + air handler (replacing an out-​of-​commission oil furnace). Installation was performed in May 2015 so I had A/​C throughout the summer (central A/​C was cheaper than portable unit cooling 1 room comparing this summer to previous). Fall and winter has been comfortable as well. Price was very competitive.
I primarily worked with Matt Cannon throughout bidding and installation. He was responsive and well-​educated/​informed. I couldn’t ask for anything more. I don’t recall the installer names, but they did a great, professional job as well. Final installation looks great; from the heat pump to the electrical and plumbing, as well as the air-​handler and the associated sheet metal. Due to work being performed in the basement and power being shut off (panel also had to be updated to 200amps), some sheet metal work was crooked initially, but the Integrity team immediately fixed it up.
I recently contacted Matt when I was experiencing irregular heat pump activity (while heating). He responded immediately with a few troubleshooting questions to see if it was truly irregular, and a technician, Isaac, was at my house within 2 days to diagnose the problem. Isaac did a great job tracing the issue back to the thermostat. Integrity replaced the thermostat that morning and I was back up and running as expected. They exceeded my expectations.
I would recommend Integrity to anyone with HVAC needs.

As the winter cold arrived in Seattle per usual in life my furnace decided to start going on the fritz. Couldn’t be more happy with Integrity getting me on the calendar so quickly and how professional their team has been. Chase Keffeler showed up on time, was incredibly knowledgable, diagnosed the issue quickly and made the solution understandable to me (a layman indeed). Will absolutely be using them for all future services that I can!

Fantastic service. We originally were just going to get a gas fireplace installed, but a few days before the scheduled service our furnace decided to start acting up. They got us a great deal on a brand new Trane furnace and since we had planned on getting AC installed in the spring we were able to do that at the same time. They were very thorough with their communication and system suggestions, took the time to go over all of our options and got everything installed for us in just a few days! Everyone we worked with were very polite, knowledgeable and professional. We are thrilled with how the fireplace turned out, its exactly what we wanted. We will be using them in the future once we need a new water heater as well. Thanks!

Integrity Energy Systems replaced our oil heater with a new heatpump system. We had to get a new electric panel in the process and had 2 electric outlets installed outside. The whole process was painless! They were all wonderful to work with! They had their own electrician (Washington Electrician Service) that offered a significantly better deal than the other quote we received and did a great job. Matt Cannon, the estimator, gave the most detailed bid we received and they stuck to the quoted price. The installer Matt was very kind, considerate, and pleasant to have working in your house! They offered a great 0% financing for 72 mos which even included the electrical work. I couldn’t be happier with the service we received and look forward to maintence with them (they will even drop off filters at your house).

Very impressed and pleased with the entire Integrity team. Scheduling an estimate was easy. Account rep Matt was very professional, accomodating and creative, and installation team was thorough and quality conscious. Wouldn’t hesitate to recommend them! Very pleased!

We had Integrity install a new furnace and duct work. What made the process so positive from start to finish was the guy who did the work. Bryson went above and beyond. He was knowledgeable and friendly, but also responsive to our specific needs – even altering some work he’d already done to ensure my wife was happy. I’ve always believed a company is only as good as the people in the field, and I wouldn’t hesitate to call this company again based on our experience with Bryson.

After the AC went out in our small commercial building we quickly called IES. Taylor came out, gave us a bid, when it could be done and how long it would take. Very professional and no «BS.»
As promised the install crew arrived. Tyler delivered the outdoor unit for Bryson, Scott, Chase and Rob to install. They took great pride in protecting the floors and walls during the demo of the old system and install of the new one. All of the installers were very friendly and had no problems explaining the steps and answering any questions we had.
We will never use another HVAC company here and when my furnace and water heater at home die (which will probably be soon) I won’t hesitate to call!
Thanks guys!

Best experience from start to finish. I had a natural gas furnace replaced and added an A/​C unit to existing duct work.
I read several Unilocal reviews and scheduled several bids to get a range in which to choose from.
Matt Cannon (estimator/​bidder) — SUPER professional and educated about the products they offer. He was very thorough and being that he was the 3^rd person I had to come for an estimate, I had 2 others to compare him against and he was BY FAR the most thorough and explained things to me in terms I could easily understand which I appreciated very much.
Rob (Installation) — Very friendly and knowledgeable. They send Rob when a job may be a little more difficult than the straightforward ones. I had a difficult line from where the furnace is to where the A/​C unit was to sit outside and they brought him out to figure out the best plan of attack. What I can say definitively about Rob is that guy is a WORKER! I swear he didn’t take a break. He was just in and out of the house back and forth all day for 2 ½ days until the job was finished. I felt comfortable enough to leave him in my home and never worried a minute about whether I could trust him or not to do so.
Jason– (Install Manager) Came out to inspect and insure the quality of the work and to be sure I had my A/​C up and running before the holiday weekend (4^th of July). Gave me his personal cell phone number and told me not to hesitate to call even over the holiday if anything happened. Even went so far as to call me a couple hours later to ask if the house was cooling down and what the thermostat read compared to when he had left.
Laura– (Scheduler/​Admin?) Was always SUPER friendly each time I had to make contact from the day of my first call for booking the job until the last business day before my last day of installation to tie up the loose ends. She is very professional and friendly.
Like I said, start to finish, BEST experience! I would DEFINITELY recommend Integrity Energy Systems to ANYONE I know with HVAC needs in the future.

Updating to 4 stars.
Taylor responded very quickly to our review and came out with someone from Trane to take a look. They measured the system and walked us through everything. The air pressure is on the high end but still within normal range. They found a simple way to lower it by just changing the grill on the intake vent.
When they changed our thermostat originally, they didn’t fix up the wall, so the holes from the old thermostat were still there and the new thermostat wasn’t very sturdily attached. This time, they also fixed that up with a new wall plate to cover the old holes and make things more sturdy.
It seems we slipped through the cracks for follow-​up maintenance from them, but they do stand behind their work if you bring it to their attention.

This has to be the best HAVC installation team in Seattle. Both technicians were professional, knowledgeable, and very efficient. They installed my new Trane A/​C system in a very tight space in my garage. Note: House was built 1949, and space was very limited, access was difficult too, but not for these guys! Thank you for a job well done.

The best HAVC team work in Seattle.
I am a real estate investor, I need to replace two furnaces in a 8000square foot house. After I did enough reserch online, I decided to hire Intergrity Energy System to do the job which included Two XC95m furnaces with (8) zones, (8) thermostats, (2) CleanEffects filter systems, (2) HVAC surge protectors, and (2) 10 year parts and labor warranties. included the 3% cash discount.
the product is the best, the bid is competitive, and the work they have done is outstanding.
I am very impressed by the team work of this company. every one worked in this house has his speciaty. Bryson is good at installing the furnace, Matt is an expert of WIFI thermstat, Rob is is very knowledgable, he can solve all the problems. Gregg is an excellent sales professionals, he chose the right product for this big house. We are very very happy with their work.
Integrity Energy was quick to respond when I called Gregg at 9:00pm when our two furnaces were not working. they showed up the next day and replaced two furnaces and make them work. Bryson and Rob worked from 10:00am to 8:00pm on Friday until the new furnaces can heat the house. honestly, our house heating system is complicated, Rob and his team fixed the old duct work, changed all the dampers, make the whole system work perfectly.
IES team work in this house more than 5 days, fix all the old problems they found, in the final test, Matt found one small part did not respond well, and he told me that the company had ordered the new parts replacement, once it arrived, he would come by and replace it. and he did it. I am very impressed by their work ethic –INTEGERITY.