Paratex Pest Control

So, I found a dubious looking insect in my bathroom on the third floor and managed to convince myself it was a termite. Sadly, the only evidence I managed of its existence was two blurry photos. I called up Paratex and was able to schedule a visit a few days later.
The lady on the other end of the phone was nice, courteous, and professional. She did a great job of setting the tone for the rest of my experience with this company.
On the day of the appointment, Ray showed up right on time. He patiently listened to me explain the situation and looked over my terrible photography. While he wasn’t able to determine what the insect was from the blurry photo, he was able to reassure me that it probably wasn’t a termite based on a number of other factors, independent of the photo.
He also gave me some good advice about a few spiders we had seen over the last couple of months.
After he had done a short walk about the property looking for other common concerns, I fully expected to pay him for his time and advice. He kindly refused payment, and just asked that if I happen to find the bug again, to try and capture it for him to take a look at next time.
Definitely won me over as a future customer.

Excellent, and fast. Were able to come the same day that I found a wasp nest in the attic of my new house.

I had a small wooden statue that had insect infestation. I called Paratex to see how much they would charge to put it in their fumigation tank. The owner, Jim Osborn, the General Manager, Ray Williamson, and the Office Manager, Mei, were very kind, and they put it in their tank with a load of furniture at no charge.
Thank you, Paratex

They came to my house after I noticed a mud wasp nest. Very courteous; fast, efficient in eliminating nest ! The operator was very clean and respectful and seemed like a very professional and nice guy. Price was fair (130.00).
I am very satisfied and would use them again !

They came to my house about a year ago to deal with carpenter ants. I am having them back this time to deal with a Bee hive. I see bees entering my house near the roof. I wouldn’t have them back if they didn’t do good work. They are top notch in my book. I called today at 10:00 am they came at 12:30. Jim (the owner) answered the phone and took care of everything from there. I am amazed how quickly they were out here. I am allergic to stings so I am glad that this is done. Now to flee the house while they work.

Met with Ray about a complicated pest problem I was having and he was incredibly knowledgeable and helped solve my problem. This is one Contact I plan to keep and one company I would highly recommend.

We had a mouse problem. Mouse had chewed through dishwasher hose and we wanted the mouse problem fixed before we could repair the dishwasher.
Paratex’s price was fair ($ 175) and they arrived on time a few days later. But all they did was slide a few sticky traps under the dishwasher with peanut butter on it. I thought they would do a more thorough examination of the area, set more traps, etc. Oh well… if it just takes two traps, then that’s fine.
The also promised to evaluate the situation and recommend ways to avoid mouse problems in the future. They took a cursory look around the kitchen and suggested we put the dog food in a covered container. «That’s where they’re getting food from.» Okay.
They walked around the house looking for entrances to block to avoid future mouse problems. Couldn’t find anything. Looked under the porch and pointed out there were cobwebs; a good sign — no mouse running back and forth under the porch.
They were there a total of 20 mins then left and said «we’ll talk Monday». That was the last I heard of them.
It turns out, it wasn’t a mouse; it was a rat. It ate the peanut butter on the trap, then wandered out into the living room a few days later. The tenants were home, were traumatized by the rat, caught it themselves and killed it with a sledgehammer.
A few days later, I had the dishwasher pulled out to replace a hose and found a gap under the kitchen cabinets. This must be how the rat got into the house. I sealed it up with a heavy stone.
So, thanks for nothing Paratex. You set the wrong types of traps (they should have checked the droppings behind the dishwasher; mouse and rat droppings look different), didn’t bother pulling the dishwasher out to look for entrances, and didn’t even call me back to see how the situation was looking.

I only got as far as a phone call with these guys. Called them first because they were at the top of the Unilocal list after only one review and gotta say, very disappointed. I had a bee problem — nothing crazy, and the guy who took my call had no clue what he was talking about. Every question I asked, he’d simply echo to someone sitting next to him to get the answer. When he finally realized I should be talking to the other guy (Jim), he patched me through and I had to start the whole line of questioning over. Jim acted like my call was a terrible inconvenience to him. Gave nothing but one word answers and simply didn’t seem interested in my business. No worries, he’s not going to get it.

Cameron: Help! Ants! Ants all over! My house is being invaded! Please, can you help me???
Paratex Guy: No problem! I can take care of pests of any sort!
Cameron: Please Paratex Guy, when can you get here? I know you’re busy but can you get here soon?
P.G.: How about today?
C: Today, as in, today? Not today, as in, NEXT WEEK?
P.G. Yup… today, as in, TODAY.
C: Wow… you guys rock but how much will you charge for this amazing service?
P.G.: How about about ¹⁄₆ the amount of the other guys?
C: *drops phone and faints*
and…SCENE.
Seriously. They are that good. I’ve used them a few times for a variety of bug problems and they are very reasonable compared to other places. I called Terminix and they wanted to charge me THREE HUNDRED DOLLARS to come out 1 time. For that price they better be personally flying each ant they kill off to the big ol’ ant hill in the sky.
Paratex also has great customer service and I highly recommend Steve. He’s super prompt, very nice, and definitely knows his stuff.