Zara

Beware! — long time customer complaint.
I’ve been buying clothes at Zara for the past 10 years. I thought that they were a reasonable and well priced product, until my recent experience when I purchased three pairs of shoes a Zara location in Los Angeles. One pair of shoes, black hightops with a Velcro strap, didn’t last two months. The soles on both shoes started to peel off. When I called customer service they told me I would have to go to the store location to have them replaced. The store manager told me that I cannot replace the pair of shoes but they can give me the current value of $ 19 for a pair of shoes that I paid $ 80 for two months earlier. If you are looking for fashionable shoes DO NOT buy Zara. The shoes do not last and they clearly do not stand behind their product.

Should really be a Zero star for this kind of places.
No surprises here, same as all the other reviews, the only surprise is how this store is still open.
Cleary this place is poorly managed, I really have no idea how Zara let one of its stores get to this level, all messy, line in the dressing room and even a longer line at the the checkout.
All due to lack of human resources.
Never again, do yourself a favor and stay away.

Beauriful clothes, elegant yet funky! Love their style. Discovered it years ago in Vancouver: D

As the other reviewers have mentioned, the employees are incredibly rude and painfully stupid. They are confident that you will enjoy being harassed and threatened in their store. No one cares and more over, no one is watching them! They can do and treat you as horribly as they please and they do enjoy doing so. Don’t give Zara your money.

I’m not one to complain about customer service but this Zara and Zara in general hires some
Bitchy rude snobby employees that treat customers with no respect what’s so ever and not once have I ever been greeted or welcomed in the store with urgency that my business is appreciated. These employees are outrageously sick of their jobs and it shows. I work in customer service and I know all there is to know about that area and they have failed in all circumstances. I hope this company realizes how much customer service is very important and to PROPERLY TRAIN THEIR EMPLOYEES TO BE FRIENDLY AND PATIENT WITH CUSTOMERS!

Don’t even think of coming in today line is out the door, AC does not work, only two registers are open and there over a 100 people in this small store. The clothes are all over the floor, nothing is organized, and none of the workers want to help you.

Christmas Eve store says its open to 6pm like the entire Sherman Oaks Galleria However this store locks the doors. Thats all Im saying.

People have always been rude at this store and Zara in general. They need to train employees how to genuinely greet customers. Rude rude and snooty!

I spent more than 500 dollars in this store during the holiday season only to be treated with vulgarity & complete tactlessness by «Tatiana 3613.»
This young woman needs to learn the meaning of ‘customer service.‘
Rude, impatient & unprofessional.
I will never step foot into this store again.

My favorite store!!! Love, love, love there clothes. The prices are very affordable and the material is great!

While the wonderful male employee assisting me, he is interrupted by a woman behind the register who orders him to help the person who just walked in the store. There’s only one person in line, she decides what she is doing is more important than taking that customer so he can finish with me. She doesn’t acknowledge the fact that I’m present, he stops helping me and proceeds with the one person in line, and he refers another employee to help me. Guess what? The employee he refers says she’s a manager, and they can’t help me to check an item because they don’t have wifi. Further I requested a dress size and the same woman behind the counter initially, says she’ll look for it. Later I hear her rambling and I asked about the dress, she doesn’t recall my question. She proceeds to fumble with the cash register.

I hardly ever write a negative review, but this location is AWFUL. The store had steady traffic while I was shopping this past Thursday, but it wasn’t truly «busy.» I had walked around with both hands full of clothes to try on (in addition to my FOUR shopping bags from other stores) and when no one approached me to start a fitting room I tracked down an associate and asked if she could start me a fitting room to which she replied grumpily, «Yeah. Sure. Just go get in line for the fitting rooms over there.» And she walked off. Ridiculous. This of course in addition to a horribly messy store and racks so stuffed you can’t even move a hanger over enough to check for a size of price. Never going back here again. Ever.

Really upset I didn’t notice I went passed the return date, manager Incharge wasn’t able to give me store credit I had to find something for equal value. I work retail and anything is possible. They just didn’t want to put it back on my visa or credit towards the store. I had to pick up something else I pretty much had no choice 30 day policy sucks!

Horrible customer service especially from their manager on duty Belli. Came to the register with an item marked $ 29.99 as they scanned it they said its $ 69.99 and we asked why it says $ 29.99 for then they called the manager. The managers came and instead of granting us the price which was on the price tag she rudely responded that we’re only human we make mistakes. That is the customer service at Zara. Will never return to this location again.

One of the worst customer service I’ve ever encountered. I bought a pair of jeans yesterday but only today realized that there was a rip in the back by the one of the belt loops. I had already started to cut the hem as it was too long before I noticed it. I brought the jeans back to the store, not because I was expecting them to take it back since I had altered the hem, but to ask if they could possibly give me a small credit (even 10% would do) as a matter of principle — the jeans should not have ripped within a day, before I’ve even worn it, which says something about the quality of their merchandise.

The line was long, about 7 – 8 people in front of me. There were 2 cashiers. Yet inexplicably, the manager chose this particular time to train one of the staff in handling the register and for her, they were only taking those who were paying by ”debit/​credit.” Everyone else –which happened to be at least 5 of the people in front of me – was making a return so we had to wait. 20 minutes later, I reached the front of the line, only to be dismissed with a cursory, «Sorry, too bad, we don’t give credit, we can’t too anything.» Needless to say, this is extremely frustrating. I can only conclude that they don’t care about customer satisfaction. I’ll never shop at Zara again.

I don’t know why people bash this store on Unilocal so much but the staff does their best. They are in the middle of their SALE and if you know anything about this store, it gets crazy during the SALE!
Even in the middle of this crazy time they remain professional and get you the info/​size/​item look up you need. Orlando (fitting room/​store floor) is very patient and Adam (at the register) is helpful.
Good job guys… keep in mind… we all get tired so because you wait in line to get a good deal don’t complain.

Worst customer service ever.
This Zara is the most unorganized and has the most unprofessional employees out of any Zara I have ever been to.
It’s nearly impossible to find someone to help you, takes no less than 20 minutes standing in line to check out, and if you have a problem the manager Maria is just rude and unhelpful.
Sad because most of their other locations I have had a great shopping experience.

I am not bashing on this Zara only shedding awareness. Before shopping at Zara i would window shop, and only imagine how pricey their clothing would be.
When i finally took a step inside i realized how affordable the ‘runway’ like clothing was and i went on a full on overdose. I shopped until i dropped and more. I probably consistently visit Zara once a week minimum. As if i don’t accidentally buy the same thing twice (it happens)!
Until now [years of being a Zara shopper/​fanatic] I realize how poor the quality of this clothing is. Not one item of clothing has gone without one little string leading to a hole, or my heels that i only wear as a paralegal (minimal walking) are worn out from only being worn few times. Now i understand why the price is so low. It’s not as if i don’t always dry clean or get it hand washed, or delicate, whatever the tag says and my clothing from outerwear to basics have all been defective. Now I’m a much more selective shopper at Zara, which wouldn’t be necessary if it was better quality clothing.
Next time you shop Zara carefully notice the fabric and quality of it, I’m only hoping to look out for you potential victims.
I could care less about the sad excuse of sales associates [customer service] i’m a shopper and can help my self [aside from checkout that is].

Horrible customer service! I went in to pick up a order and the girl name Kimberly who I walked up to had this look like why did I approach her… Anyways she took a while to get my package when I reached for my box she’s moved her hand quickly and I said we have to go to the register first .that was really annoying of her but I still smiled and said of course.
we went to the front cashier and first I saw her roll her eyes and said «I’m so not having a good day» to the other coworker she took a long time the other girl helped me and actually had a smile one her face after they were done Kimberly just walked away without saying nothing to me. She was freaking rude ! The manager wasn’t in until 1pm so I had to call about her I would not go here anymore Forget that! They need to get their shit together !

TERRIBLE customer service. I went in today to ask if they were hiring and the girl did not take me seriously and was very unprofessional. She didn’t even make eye contact with me the whole time we were talking and she even looked the other way when she handed me the application.
No smile. NOTHING.
It was extremely disrespectful. I’m giving it one star because the people that work there are super unprofessional. Please make a change.