Verizon Wireless at We R Wireless

This place has the WORST customer service ever!
The Manager Jorge and sales associate Patrick are the most unprofessional and immature people we have ever dealt with.
My wife and I went to try and get her a new phone because she dropped hers in water.
Patrick gave her a attitude and told her no they can’t do anything «unless she has &600 for a new Iphone or wants a crappy flip phone,» and then gave her a number to call. When she asked about a number because she couldn’t read it he talked to her like she was stupid.
We are out of town and had our two small dogs with us, when we asked if we could bring them in the Manager Jorge said «NO! You absolutely can’t» with a terrible attitude as well.
When my wife walked out I went in asked for both of their names and told them that’s unacceptable to treat customers that way and that Ill be calling customer service.
When I said that Patrick then came out from behind the counter and tried acting tough. The manager then had to push him into the back room and tell him to go away. I told the manager he needs to learn what customer service is.
I hope hey both lose their jobs, verizon need to close this location (I believe it’s a franchise).

BUYER BEWARE. Tom (former sales rep at WE’RE Wireless) sold /​conned my 82 year old grandmother into upgrading 2 months early (before her free upgrade) and sold her on the Edge network and buying a phone at full retail price. She had the same flip phone for 10 years and clearly this was not the best plan for her. After several calls, emails to Verizon (Eric S) and We’re Wireless manager (Jorge) and the sales rep — Ricky, nothing could be done to reverse these slimy sales tactics. WE’RE Wireless should be shut down and these sales reps should be behind bars.

I am writing this review as a caution to other Unilocal users. I was encouraged by the addition of a Verizon store on the island, but have had a negative experience with the personnel in this store.
The purpose of my visit was to upgrade three phones, as well as to upgrade our family plan. Without getting into all the details, I later learned that 2 of the 3 phones that we upgraded were in fact refurbished. This was not disclosed and the upgrades were passed off as new. (One of the refurbished phones broke a week later, and we learned that it was a used model.)
Secondly, an additional wireless device was added to our plan (complete with a new 2 year contract, and a monthly billing charge) without our consent. The salesman’s words were «we can throw this in for you».
It was certainly my error to not ask more questions, but I feel that the sales team in this store was deceptive and dishonest.
This is not a corporate Verizon store, rather an authorized retailer (although the outdoor signage seems to indicate otherwise).
I have taken up these complaints (and the associated hundreds of dollars in charges) with the Better Business Bureau and Verizon customer service. Please use caution if you use this store. I will not be returning

Sales team sold us refurbished phones while telling us they were brand new, 1 of which broke less than a week later. Will not be returning.