The Home Depot

This is the newest Home Depot around these here parts, so it’s still nice and shiny. Staff is better than most of the other locations in the area (on average at least).
Inventory is pretty well kept, and things are pretty neatly stocked in the aisles. Super duper freeway close too! The parking lot is more than big enough to handle this store plus the other retail businesses in the plaza.
Big bonus… In-​n-​Out on the other side of the parking lot!!!
Also if you need a backup, the location down the street on Cherry Ave. is still there. Nice!

I got CRAZY amazing deals on my indoor plants. I walked away with 7 plants, 3 pots and 8 succulents for about $ 60. The service was great — friendly and helpful with great advice on how to care for my new plants. They have better selection of products than most home depots in the area. My only issue was being stopped 3 times by sales person, asking if I was a homeowner so they could sell me something. I was trying to avoid them in the store like an ex from hell! Other than that, great!

Updated 5÷16÷16: I went to a workshop yesterday on fixing electrical outlets and installing dimmers. Sergio was the instructor and did such an amazing job!!! He really took his time to explain the necessary tools, parts, and steps. There were only about five «students» so he was able to answer all of our questions and cover any specific issues we were experiencing. I LOVE that Home Depot is offering these workshops for FREE!!! If all of them are taught the way Sergio does, electricians, plumbers, and handymen will have to find a new trade!
Between this one & the one on Cherry, I’ve had better experiences at this location. Although associates may be difficult to track down sometimes, typically because they are helping other customers, they are consistently knowledgable & thorough about explaining the steps you need to take to accomplish your project. They are usually very pleasant & seem to take pride in their work too!

Im sorry but i was not satisfied with customer service took me 10 minutes to find someone! It felt like they were pumpkin patching !

Came here to get my keys, expecting it to be an easy and fast process. Keys can be made at the end of aisle 14, wish they had a sign or something. When I got there I was waiting around for a while before I was able to ask someone walking by if I can be helped. She told me she would page someone. I waited a little while longer and finally someone approaches the key station. She asked me, «you need keys?» Yes… Why would I be standing there holding keys in my hand?! So I told her yes, one of each and gave her 3 keys. She put them into the machine and was on her cell texting! Even after the key was done, she was still texting. Not very professional at all, but at least she said have a good day. What normally takes 5 minutes at other locations took over 15 minutes at this one.

Sometimes this place is 2 stars, sometimes 3. The workers are usually friendly. Sometimes you can’t find anybody to help you.

Don’t bother getting keys made here. Despite how many staff you ask and how many times they call for someone over loud speaker, you’ll wait forever and seems like they really don’t care about it.

By far the worst Home Depot ever!!! Their customer service is horrible! I asked for help and everyone in an orange apron disappears! From what I hear they’re horrible to work for too! Especially when Gabby is the store manager!

Ordered a gas stove on line identical to my old one. When delivered, the bright and wise delivery people came inside, observed that I was replacing my current stove and made a decision that it could not be brought in. I asked, «Why not?» The lead delivery person said, «It’s too wide». I asked, «Did you notice that the new stove is exactly like the old one? It was brought in with little or no effort through the front door. Now you are telling me it can’t be done?» He said, Well there isn’t enough space”. Mind you… the space has not changed. Yet this genius thought he knew best. So I told him to take it back. He said, «Ok» and loaded it back on the truck.
So I contacted the store and told them that the order was canceled by me, the purchaser, and I need a refund of $ 565.00. I explained in my initial email to Customer Service that I need my refund because I want to avoid paying interest on a product I did not receive. Needless to say, I haven’t received my refund on my credit card to date and it has been eight (8) days since the cancellation.
This morning I contacted them again about the $ 565.00 refund. I was told that they are so sorry but the cancellation was incomplete and that Home Depot will refund the money but it will take an additional 5 – 7 days. Unbelievable! So it will take Home Depot a little over two (2) weeks to refund my money!

I find it hard to shop in here, I just have a hard time finding things on my own and have to flag down someone for help for one little thing. I did buy my washer and dryer here and that was a good experience.
They have lots of parking but it gets hectic because of the contractors with their pick up trucks and it is also close to in n out.

After a bad experience getting no help at the lakewood location, headed to the signal hill location. Staff were attentive and able to give me options for the materials I was looking for! Positive customer service continued at check out, where a staff member named Lynn was very nice. She ensured I got everything I needed and was really nice. I know many people have varying needs/​expertise when entering a home depot, for someone like me who usually needs guidance when going to home depot, the customer service at a location is key.

In my opinion and based off my experience here on the day after Thanksgiving, they need to figure out a better way of doing «Black Friday.» Instead of having a huge stampede of customers running through the doors and fighting over poinsettia plants, is it possible for the manager (or whoever is in charge of Black Friday stuff) to give out tickets or load people’s carts with whatever merchandise they wish to purchase starting at the beginning of the line of customers? I can not even begin to explain what I experienced just to get 12 poinsettias. I was trapped in the middle of a stampede of people. I was pushed, shoved, I had poinsettia plants snatched out of my hands, and I was shoved by a large man who was 4 times my size and ended up landing sideways on someone’s shopping cart. And later on that day, I had a huge bruise on my arm that didn’t go away for an entire week. That was just the physical damage. Mentally, I was experiencing panic — totally ridiculous! After getting the products that I wanted, I walked away from the display stand trembling and shaking and was still shaking over an hour later when I was at home. If this Home Depot doesn’t change the way they handle «Black Friday,» they are going to end up with fighting customers or having a punching brawl broadcast on the news just like the notorious Wal-​Mart escapades year after year!
So like I said earlier, is it possible for Home Depot to start at the beginning of the line of customers, using a «first come first serve» basis and load the smaller items in customer’s carts and give tickets out for the larger items? That way, all the customers need to do is wheel their carts to a checkout, be checked out, and can leave the store in peace and without bruises, or other physical/​mental harm? This is just one idea — PLEASE find any other way of dealing with «Black Friday» other than what is being done now.

I’ve visited this place quite a few times and even so it is quite common for me to get completely lost and overwhelmed. I am not by any means handy and sometimes I am clueless as the name of the specific parts or item I’m trying to find but I usually don’t leave empty handed or frustrated… Why? The amazing, knowledgeable, helpful, friendly Home Depot staff.
I have always been provided with expert help and attention. I love that they don’t just point you in the direction of what you’re looking for, they actually walk you to the item to make sure that is what you need. I absolutely love that!

Assistant Mgr. Fernando GE and his staff «Gail“feel yelling at the client is a better way to communicate. None the less them trying to manipulate a refund in their favor of over $ 300! Earl Gibson is the store manager, let’s see if Home Depot supports this type of behavior and mr Gibson point Of view…

Hoy fui con mi familia a comprar mi arbol de navidad y al llegar y buscarlo ningun empleado se nos acerco pedimos que nos mostraran dos y de mal modo lo hicieron finalmente lo encontramos sin ayuda y al pedir que lo montaran en el techo del auto pense que nos ayudaria y de nuevo desilusion no nos ayudo a amarrarlo solo lo monto y se fue mi experiencia de hoy no fue buena !!! Pensare en otro lugar para comprarlo el proximo año! Punto malo

We needed two closet systems, and another store told us I could only get them online. I called the Signal Hill Store and they had one left. The Branch Manager Gabriella immediately handled our needs by securing the only one on the floor and giving us information on how we could secure the other that we needed. You exceeded my expectations. Thank you for making my shopping experience so pleasant. Didn’t even have to go to the store! You took the time to assist me over the phone and personally took care of our shopping needs in a pleasant and professional manner.

I order roof materials from this store
I asked them if they will do roof top delivery which they said of course and charge me $ 70.
They delivered 3 days later and left it on sidewalk saying they would not put it on the roof.
I had to pay for my crew to carry it on top off roof.
They should have told me i would have taken my track and haul it myself.
Home depot is great with costumer service but i did appreciate what they did this time

This is just for the truck rental.
We got the truck, dolly and furniture blankets no problem.
We came back to return it, and were not told we had to bring in the blankets and dolly until we walked across the lot. AFTER she came to check the truck and get the mileage. Ok. Fine. Something we could have been told as we picked up the truck earlier in the day? Maybe?
Oops! The mileage didn’t add up, so she went back out after we grabbed the stuff and brought it in. The truck is at the far end of the lot, btw.
So that gets settled, then 3 people have to try to figure out how to credit the deposit back onto his card.
Over 45 minutes for this mess.

This location specific if fill with lazy employees and staff as a whole. Very disappointed couldn’t find anyone willing to help with products information. I normally use the Signal Hill location but they were out of what I needed. Thus place also is a mess! Management needs a talking too.

Home Depot to the rescue again.
I have noticed with the heat rise in California I’ve seen more stray ants in my house than normal.
Well, well my friends today I woke up to an ant nightmare.
The kitchen trash can and the counters, a bathroom, the front door, Dylan’s food dish and now the little feisty buggers have infiltrated my bedroom too.
I’m not having that, these ants itch and I’m afraid they will attack my birds, my puppy and me in our sleep.
Last time I bought Liquid Terro Ant Baits and this time I used Andro kills ants, ant killing bait along with Terro.
It’s a lethal combination.
I placed it everywhere I saw ants and it worked very fast, after 30 minutes they were swarming the bait just gorging themselves on that sweet bait.
I expect to be ant free overnight and any stragglers will be eat the bait too, they take the food home share it with the family and the queen and BOOYAH ding dong the clan is dead.
If you have ants give It a try, the treatment lasts about a year or so for my condo.
Be safe this is toxic to pets, I placed it where my pets can’t get at the bait.

Waiting for 30 min in employee to help I took the time to walk to customer service and ask for help told some one will help and I’m still waiting