Sila Heating & Air Conditioning

Johnathon, Alex, Eric, and Vince worked tirelessly over two days to overcome a botched HVAC installation with multiple mislabelings to get our heat working so we could weather a cold weekend. They were courteous and upbeat and even left us with spare space heaters when they had to return the next day with a specialty part. Truly great service and excellent people.

I met and worked with Steve L. in sales this week and I am so impressed with his knowledge and attention to detail. Great guy! Great company!

Sila was the most professional, organized, neat and lived up to every bit of their promises when selling me the system. I took 6 months to decide which company to use to install AC in my 100 yr old home — Sila was the best choice by far. Thank you to the entire Sila team for their on time work, customer service and organization. You guys rock! And bonus — even though we got our AC installed in Nov we had record breaking temps in the 80’s the very next day — so we got to use it! Quiet as a whisper… THANK YOU.

Sila installed a new high velocity AC system in our house. We were extremely pleased from beginning to end. From the sales department to installation to service they are prompt, clean, efficient, and effective

I had Sila come out for a heating (boiler) check up, per Angie’s List coupon. The technician told me my system was broken, he needed to order new parts, and that it would cost me $ 1000+. I called Davis & Davis, who came out immediately and fixed it for $ 223.

I’m surprised by all the negative reviews on here. This company is very well rated on some of the other review sites out there. I did not originally find this company through Unilocal,but my experience was superb so I wanted to throw a shout-​out here too.
Last week, my A/​C suddenly went dead. It was moving air but the air was not being chilled.
After reading the reviews on another site, I decided I’d contact Sila to schedule an appointment. It was after normal business hours, so I used a form on their website to initiate the process. The next day, I followed up with a phone call to the company. I spoke with Jonathan and I was pleasantly surprised by how professional and peppy Jonathan was. I started the conversation by mentioning that I had filled out their online form. I then worked with Jonathan to schedule a time; one week out was the earliest appointment available. As I was supplying him my personal information, my cell phone reception dropped out and I lost the call. I was frantic to get back on the line and to finish the process to reserve that time slot. I was having trouble re-​connecting, so I paused for a minute, and within that time Jonathan had searched through their website form information to collection the remaining information. He left a voicemail to tell me that he had found the required information and to confirm the appointment time. WHEN DOES THAT EVER HAPPEN?! Since it’s most often the case, I just assumed I’d be waiting in the queue again and get someone else and have to start the whole process from scratch.
One week later. Vince was my technician and arrived smack-​dab in the middle of the two-​hour service window. Vince was a soft spoken and personable guy. He was very professional and politely laughed at my corny jokes inspired by my broken AC unit and sweltering home: Close the door before all this cold air gets out! He worked efficiently to identify the problem. It was a broken capacitor within the compressor. He had the part in his truck and he quickly scrambled up a ladder to replace it. He took some time to tell me a bit about my system and provided some honest and worthwhile advice. I would ask for him again by name in the future.
Some other reviews I’ve read knocked this company on their prices for parts. I would just remind people that the fee that covers just the tech coming out is pretty modest and could not possibly pay for all the people behind the scenes that made this service so streamlined and hassle free. My time is my most valuable asset and they really came through in that regard.

My 2 ton heat pump was malfunctioning and I called 3 HVAC companies to determine the problem and suggest solutions. The first quoted me $ 6500 to replace the unit, or $ 450 to replace a key part that wasn’t working properly, but recommended that I go for the full replace as my unit is 15 years old. The second quoted me a lower price ($ 550) and also told me I had a freon leak. Joey from Sila visited last. He couldn’t have been friendlier and more knowledgable. He quickly determined that some switches were set incorrectly, changed the settings, and the problem was fixed! He also went out of his way to check the air flow in each room as well as several other ancillary details. I highly recommend.

I contacted Sila on a Friday to schedule an appointment on Saturday or Monday They said that Saturday would be good but didn’t tell me about the added charges for the call. The tech showed up went to the indoor unit and proceeded to do the work. He came to me after a few minutes and said that he replaced a part on the air handler called a relay. Usually a part that cost 75 — 100 dollars. They charged me over 200. Total charges $ 365 Also told me the pump that feeds hot water to the unit was bad. I told him I had a spare and I wanted him to install it. He would not and insisted on quoting the job on on Monday The relay didn’t work so no heat even though I gave him the opportunity to repair it then. The quote came back. 1000 dollars to replace the pump and set the system back up. I did some additional investigation on the unit my self and found that a fuse on the control box was out. Went to the local supply house and purchased a pack of fuses for 4 dollars. Fixed the problem. My opinion is this company has under trained techs or they are thieves. I call and spoke to the owner and he told me that couldn’t happen. I took it upon myself to call 3 or 4 other HVAC companies and found 2 that would replace the pump, bleed the system and replace the fuses for 295 dollars. They are a true example of a HVAC contractor that need to be exposed for what they are. Cons. I can’t believe Maryland would issue them a license to work in this state. If I could I would rate them lower

After several years of dealing with cheaper options, primarily technicians moonlighting on the side, we decided to try out one of these bigger companies to try to resolve an issue that we’ve had for the past several years.
Originally I thought that we would go with another company that we were somewhat familar with. Mainly because we’ve used some of their technicians that were doing jobs on the side before and have seen their trucks around our neighborhood recently.
But decided to have Sila confirm the diagnosis and the work that needs to be done. And to make sure that the price quote was within range.
Your experience might vary with the technician you get but Jose A. at Sila really won us over. The prices at Sila, estimate and actual work to be done, was slightly higher than the first company. But we really appreciated Jose’s methodology and explaination of every detail. So decided to go with Sila.
We weren’t sure if Jose would be the tech that would do the actual repairs and were happy to see that he was. Sure enough after the work was done, it was apparent and confirmed that he covered every little detail discussed during the diagnosis without us having to ask about it.
So will definitely check out Sila again in the future.

Sila came out to do an estimate for adding a room to our heating system, and to do an A/​C repair. They were prompt and friendly. They couldn’t perform the service that day for other reasons (a raccoon in the attic!) but I was very happy with their honesty and effort.

They might be just fine with cleaning and yearly maintenance of Heating & Air Conditioning, but do not trust for replacement or installation of new units.
The people who come out to quote you a fee and review the placement of the units don’t understand the design requirements to provide adequate guidance. So just because you sign a contract with specifications, doesn’t mean you’ll get that product placed where you want.
The time allocated to their workers isn’t enough for them to do the job. So you will not be getting AC when promised and emergency repairs are done urgently.
Then let hope they do better for you and not improperly install the unit so that condensation line from the air handler fills your attic. This water will stain your ceilings and warp your wood floors.