Starbucks

I like the quieter ambience in this Starbucks. There’s also outside seating in nice weather.

I met my tutor here for two hours of learnin’! This place was SO busy but I hardly noticed as my brain was absorbing physiology.
Folks, this is your everyday Starbucks, average in all ways.

The location of this Starbucks is the best. Right next to the Sheraton on Georgia it’s close enough to the downtown attractions yet far enough away to enjoy sunny weather in peace. The entrance is below Street level, so the outdoor seating area is cool and quaint secluded from the hustle and bustle. The staff are always friendly and helpful.

This spot is nestled in the lobby of the Sheraton Hotel on Georgia Ave, so look for the hotel otherwise you will miss it. Small but clean and prompt service. Not a ton of seating but more than enough with street views and free wifi. Breakfast sandwiches are tasty if your in a time crunch.

Poor customer service and disappointed that i had to wait for someone to come to the counter upon my arrival. So unprofessional. Also there were no pastries or baled goods available for sale. That is the craziest I have heard on a Saturday afternoon. They need to get this place in order.

If I could give this place no stars I would. This is the WORST Starbucks in the area, if you’re in downtown silver spring just walk the few blocks to the Ellsworth location or go to the location by the metro station. Customer service is crap, baristas get upset when THEY get your drink order wrong, no one says thank you or hello even when faced with a kind customer. I’ve stopped trying to be nice here because I feel stupid being kind who are just plain rude to me. I only give this Starbucks my business because it’s across the street from where I work and I thought the baristas would eventually shape up since this is a new location. Today was the last straw, I ordered a grande iced vanilla chai and a bacon, egg and cheese breakfast sandwich. About five or six people who ordered AFTER me got their drink before I did do when a chai tea latte came up on the counter, I asked the barista if an iced vanilla chai was coming up soon. She replied that it wasn’t ready yet. Eventually (3 drinks later) she presented an iced chai– no vanilla I explained that I had paid for the vanilla syrup and she made my drink again. How does someone mess up an iced vanilla chai, ask this barista. It tasted like twice as much chai mix and I still can’t taste the vanilla. And the cup was ⁴⁄₅ ice. By this time I had waited ten minutes for my drink and my sandwich STILL wasn’t ready. I saw another barista by the oven and I thought she must be working on my sandwich when she removed several bagels and I noticed the oven was empty I went up to the counter. The barista who took my order asked if I was still waiting for something, clearly he had forgotten my sandwich. I explained that I never got my bacon sandwich. He ACTUALLY rolled his eyes, turned around and pulled a sandwich from the freezer and put it in the oven. About (no exaggeration) a minute and a half later he stood at the counter said ‘ma’am’ when I thanked him he turned around and said nothing. I’m still kicking myself for even saying thanks. This place is an embarrassment to the Starbucks brand.

This Starbucks is conveniently located in the Sheraton hotel and an easy work from my home. I often stop in for a little pick me up during the day however, the service leaves much to be desired. I rarely make negative reviews but today I was so disappointed in the service I felt the need to make it know. I only drink one drink at Starbucks and they have been out of the ingredients for almost a week now. Instead of offering to make me something with a similar favor profile they treated me as if I was in the wrong for requesting a drink from the menu. The manager was in the store and her presence alone seem to be so distracting for the associates it took them several minutes to take my order then they acted as if I should not have even bothered them. I am very disappointed and doubt I will be returning. The entire time I was there they were deciding what to have for lunch.

Much better than the other location on Ellsworth! I like the outside patio seating here. Its set down so you can actually relax outdoors without 101 people shuffling by like the other place. They also have booths inside if you prefer not to be outdoors.
I stopped here on a Sunday. I got a park right out front and was in and out in less than 5 minutes. This location does open up into the lobby of the hotel but it still contained enough to feel like you’re just at a Starbucks. The staff was really friendly– a Starbucks trade make that some other locations forget.
This IS a welcomed addition to downtown Silver Spring. I may actually drink Starbucks on the weekends know that I don’t have to go through an obstacle course to get my drug. excuse me I mean my coffee.

The young man who frequently works the mid-​morning shift (I’m sorry I haven’t asked his name yet) is one of the best Starbucks employees I’ve encountered. When their blonde roast is out he offers to hand-​make a single serving for me by grinding the beans and doing a pour over. And today, when I had to wait for the latest batch to brew, he provided excellent customer service. A+ for him.
Only 4 stars for the location because my colleagues and I have had some questionable drinks prepared by others in the past.

I like that this is across the street from where I live!!!
But, the drinks are not made like they are at a regular starbucks, I ordered a green tea latter frap and it still had large chunks of the powder throughout the drink. My bf picked up drinks there a week ago and my skinny vanilla latte was subpar and below the standard at regular stand alone starbucks. It is owned by the hotel and you can not redeem starbucks rewards here either.
There are very limited food options only pastries as of the last time I went.
I do love it as it has free internet, is relatively quiet and not busy and I can use it as a place to study and hang out for the convenience and location.
I will be back, but I hope the drinks improve.

Although they officially opened on June 10^th, this morning they held their ribbon cutting ceremony. Free drinks and food for the first ½ hour were passed around (I didn’t notice any food though). There was a small crowd; mostly Chamber of Commerce and Sheraton folks, but I did notice quite a few soon to be regulars typing away on their laptops.
There is a small alcove with booths, and covered patio tables out front on Georgia Avenue. However, since this Starbucks is located in the Sheraton Hotel, you can grab a drink and sit in the swanky lounge. Today was a bit hectic in there, but I bet on a normal day it would be more peaceful.
The staff is great, and the manager, Marie was very friendly and helpful. I know what you might be saying, «Why would I go to a hotel for a coffee?»
There is a large [metered] parking area in the back ($ 1.00/hr), and the outside tables are nice if it’s not too hot. Given the fact that you can order a drink and sit in the lounge is a huge plus. Wi-​Fi is free, using the Sheraton’s pass code.
Heck, I may even be back to visit their lounge bar/​café, Mica for happy hour, but that will be another review in the making.