Extra Space Storage

Had a great experience here. Great customer service. Made it really easy to check out. Really clean place, no infestation of any kind.

I have been an extra space storage customer for over 2 years now. Carlos is usually who I deal with and is always amazing. However I got a call from apparently the store manager Raina (not sure of the spelling) the other day letting me know my payment was due. Well as Carlos knows I can’t make my payment until the middle of the month and he has been working with me over the course of all these years to get my payment date closer to the 16^th.
When Raina called me the other day she informed me my payment was due. I told her I was aware. She asked me when I would make my payment, and I told her that I would make it as soon as possible. She then quipped «well I guess you don’t care about getting a late fee» and as I went to tell her that I was out of town because my father had passed away and I had his funeral the day before, she hung up on me!!! Who does that? And why does she care if I get a late fee? I have been there close to 3 years. I always make my payments, I know when they are due. On top of that, what horrible customer service is that to hang up on your customer as they are speaking to you! I pay $ 175 for a tiny unit, have some respect. I was so infuriated especially because I was dealing with my fathers death, but also because I pay almost $ 200 a month to store things there! How dare you be so rude to your customers!!!
This will be my last month at this facility. I’m making arrangements to move my belongings. I highly suggest finding another storage unit unless you want that rude store manager calling you and then hanging up on you while you explain why you can’t give her your money at that specific moment. She should be fired and never hired in a customer service job again!

I moved from Public Storage to Extra Space Storage. So nice to have the drive up — same price as the 2^nd floor elevator at Public, plus it’s larger. So far no rats (I read the other reviews) but we’ll see. That’s a pretty scary thought. I hope the solved that. The only thing missing is a bin for trash. That would give them 5 stars. And for what it’s worth, the smell of In And Out next door is so amazing. I love going to my unit. Anyone who has a storage unit near it knows what I’m talking about.

So far so good! Carlos was very prompt in calling me after I submitted and on line reservation form. He was delightfully swift in telling me what I needed to bring with me and the basics of the place.
I thought I would be there at 3pm but was able to arrive early and he accommodated my needs while delivering great customer service. (A couple walked in needed boxes, he acknowledged their presence, but finished with me first). He was even able to shave some off of my firsts months rent just to make the final day of price a little easier for me to swallow.
I think being able to access my items 365 days a year is great and the 10 day cancelation policy seems fair. A little sad that you have to be out of the gated area before 8pm, but it’s understandable.
My unit is in an upstairs area which seems very clean. It’s hot up there though so the moving cart they have for use came in handy for quickly getting in and out.
After moving in, I headed next door to grab a hamburger then forgot my code to get into the gated area, naturally Carlos helped me out right away even though it was just about closing time.

RATS, RATS AND MORE RATS. RAT INFESTATION. I had 2 large units, a 10×25 and a 10×30 with rat feces and urine in both. And rats have free reign to travel from unit to unit, so I could never recommend anyone use this storage facility. It cost me $ 1700 to relocate to a facility without rats. The rats ate thru boxes containing paperwork, dishes, sporting goods (they ate half a catchers glove) and CANNED GOODS. The proprieter came by and took pictures, and so did I. She pointed at the box that contained canned goods and declared that because I had canned goods in the unit it brought the rats. I showed her on the Extra Space Storage website at —
— the section that said as quoted — «Canned foods can be stored in storage units, but perishable food products such as cereals, produce or meats are not allowed. These may spoil or attract pests.» She said the Extra Space corportate website was incorrect, and that we were not allowed to have canned goods. I asked to speak with her supervisor. She gave me a number that she said was the district manager’s phone number, and for 1 month I tried calling the number she gave me and EVERY TIME (at least 20 attempts) it went to a voice mail that said «voice mail full and cannot accept messages». I told this to her numerous times and she said the district manager was very busy and that she had given him my message to contact me. No one ever called me, EVER. I always had to initiate contact attempt. I then tried calling the corporate headquarters in Utah and twice left messages regarding my desire to speak with someone about the very bad rat issue. No one ever called. I will never us Extra Space Storage again, and will convey my personal experience to anyone whoever has storage needs. Bottom line is if there is a problem, nobody from top management thru middle management thru location management seems they could care less. Oh, but they did manage to put thru a rate increase just a few month after I moved in. They said the rate increase was needed to that they could continue to provide the high level of service they provide. As far as I am concerned they are a joke.

I question the fact that I MUST purchase their ridiculously expensive insurance policy that is $ 13/​m for up to $ 2k in coverage. I’m covered under my home owners policy AND, the value of the items stored is about zero. Temp storage for my daughter to keep a bunch of crap that she will move to her new place once she’s settled in about 6 months. If I put it all on the street for sale, I might get $ 100 for everything.

Storage companies are all organized crimes, the elite set them up to steal from the less fortunate, I give them lots of credit for how brilliant they are and have no morals or conscience.
I’m a single mom with a couple little kids, I recently had got evicted and I stored my belongings in the Simi Valley location, BIG MISTAKE. I want everyone to know is that this companies KNOWS the value of your belongings and they will do anything to get you evicted so they can auction off your stuff. I had stored my furniture there for about a year and I would pay in 3 months increments, always cash and I got to know the employees pretty well and they are very nice. It was shortly after Christmas, I was waiting for my student loan to pay my storage, I wasn’t even a month behind and they auctioned off my unit. CRAZY! They will tell you that they called you or that they mailed you notices but this is not true, they never call nor mail notices. I had a $ 20K value of furniture and they sold it, they wouldnt even let me get my personal belongings that BY LAW they are suppose to let you keep. The reason they are able to get away with this is because they know we won’t be able to hire a lawyer because we are broke citizens in need of storage. The company doesn’t care to auction off your stuff, they have no morals but the only thing that keeps me sane is that GOD SEES EVERYTHING AND THERE WILL ONE DAY BE CONSEQUENCES.

I view storage places so differently now that I’ve seen «Storage Wars!» LOL In fact, the wife portion of the husband and wife management team here really entertained us with stories of what has been found in some of the storage units that she’s managed. WOW. That’s all I can say.
So our new house doesn’t have a garage. Isn’t that crazy? But it is rural and located in a gorgeous, quiet canyon so we had to make a couple of sacrifices. A garage being one of them.
Next thing you know, we turned into one of those couples that stores their Christmas decorations in a storage unit. Plus a few other things that we couldn’t part with but wouldn’t fit in the new abode.
Extra Space Storage is really neat and clean. The employees are nice, professional and very helpful. They are also aware of the people on the grounds so they can keep your storage unit safe. (Wouldn’t want anyone stealing my Christmas tree stand…) And they have a monthly payment program where the payment just comes right out of your checking account so you won’t forget to pay and then see your own storage unit being auctioned off on «Storage Wars.»
Only one small negative — when we arrived to place our items into our storage unit, they had put a lock on our unit. They said this was to deter homeless people from sleeping in it. And luckily for us we were there during office hours so they could remove the lock for us. Just something to be aware of if you’re moving items into your storage unit after hours ;)