Forever 21

I hate to bash Forever 21 because I find some good deals on clothing and accessories, but I try to avoid this particular store. Here’s why… But wait, before I go on, just note that not all Forever 21 stores are like this one, so don’t assume that the service you receive at this store will be similar to the service you receive at another one.
So, okay… I get it. It’s a big store. It’s located in a mall right across from the notorious Cheesecake Factory. Kids with credit cards shop here on the daily. It’s CHEAP. There are tons of clothes surrounding you at every angle… like literally tons. But why must it be so unorganized? Every time I shop here, the sales rack or shoe rack seem to move in a totally different area of the store, but the mannequins always seem to be in their assigned spots… This doesn’t improve the layout… this just confuses the hell out of people. And it doesn’t make it better that you have to avoid tripping over people in order to check out. It’s just an awkward layout and more overwhelming than other F21 stores.
With so many customers constantly trying on clothing, you’d think they’d have more fitting rooms open AND more than just one or two employees «managing» the fitting rooms. And the employees are rude on top of it.
And don’t expect to be approached by an employee while browsing or if you need assistance… they always seem to be too busy or in the back of the store somewhere. Management is either not doing their job or they’re not doing it right. Tsk tsk…
Overall, probably not worth your trip. But If you want to avoid the stampede of shoppers, you most likely have to go in the morning. on a weekday. like right when it opens… Yay!

This location is decently sized, but some sections are quite disorganized. Also, I had a difficult time finding mediums. The cashier was the only person who spoke to me, but she was nice.

I have never ever had such horrible customer service. I was in line for about 20 minutes, and I had a return to make. I was holding my yellow f21 bag, patiently waiting while employees walked by, even the cashiers saw I had a return. I finally get to the register and they tell me their system is down and they can’t issue store credits right now. You know, I work in retail also, I understand technology fails us at times, however, these employees could of had the decency to let customers waiting in line know that they can’t do returns at the moment. The manager did not offer anything, no options, or even a coupon on your future purchase, just a «ghetto» sorry nothing we can do. I called customer service and all they did was give me the district managers phone number and told me to complain to them. WOW. I’am officially done shopping at f21.

I should have known better than to shop here. Two days ago I bought a denim shirt and, after one day of wearing, the shirt was falling apart. I had saved the tags and receipt, luckily, and went in for a refund which they promptly denied me and said that they only offer «store credit». On top of that, they were blaming me for bringing back a «damaged» shirt which was clearly a faulty item that was made by some 3 year old in China. Now I am out 30 dollars and have nothing to show for it. Basically, this place is a fraud. I hope that this post keeps people from ever going to this store ever again. They feed off of young girls who are trying to save a dollar by selling them extremely poor quality merchandise and then refusing to give you your money back when, alas, the thing is destroyed in 2 days. If you can’t stand by your merchandise for 24 hours such that you’ll take it back no questions asked, then you’re not in the business of selling merchandise nor of keeping your customers.

This place used to have the clothes I loved now the fashion is just changing… I came in here thinking I can find a cute blouse but that didn’t go too well.
One of the dressing rooms were closed (I didn’t know there’s two sections at first). I just kept walking around looking for more clothes and I finally saw a fitting room!
This place looked pretty run-​down to me. The fitting rooms only had one hook for me, and no stumps for me to put my clothes on… It’s a rainy summer day and I just couldn’t find the ease or comfort in trying on the blouse at all. The door was scary enough because I had to go on my tippy toes to close it (no handles beside the one outside…). I had to go on my tippy toes to open it again…
The staff were pretty swamped with customers and weren’t really friendly. In fact, they were pretty rude.
To sum it up, steer away.

It used to have all the coolest new styles for cheap like it’s supposed to be. Now they sold out for sure because they look like they only sell «poor people» clothes, why is the fashion today «beggar» style???
Yuck! And for that fashion style why would I want to pay $ 20 [if I’m lucky] and up, when all I have to do is grab an old shirt, tie it or rip it up to make it look old a gross?
The staff isn’t so nice either but I wouldn’t blame them, I wouldn’t want to go to work every day if I got ripped off as much as them :(:(:(sorry guys.
Overall I don’t recommend this place at all. Just take a look again and see if it’s REALLY worth shopping here.

I love the prices and the clothing at Forever 21, however the customer service is lacking. I completely understand that at this price range, I will not get the level of service an attention at higher-​end retail stores.
However I think Forever 21 is missing the mark because they clearly do NOT pay the staff commissions. I was in the fitting room the other day and I heard someone ask one of the staff members to get another size for them, and the staff told the client that she would have to go get it herself.
The client made it clear she wasn’t too happy with this answer, and then I heard the manager (I think her name was Nicole) gossiping with someone else and said something along the lines of ‘If you don’t like the policies, go shop somewhere else.‘
Again, I like the clothing and I definitely like the low prices, but I think the company would make a whole lot more money if the staff worked on commission.

Always super busy and super hard to navigate.
Workers are always hit or miss but this past weekend I encountered a couple of very friendly fellows. :)
Once you get the hang of making your way through this extremely packed maze of clothes you can find some real bargains! Try the clothes on though because sizes vary here!
Also, prepare to wait in line because there is always a very long line. Don’t fret though, it moves quickly.
Highly recommended for cheap clubbing clothes!