Michaels

Where is your staff? Come on long lines one cashier and one clerk says we are short today and i am done. Do you have any customer service??? Rude too

I came in just looking for washii tape and discovered… So this is where all the scrapbook paper went. Everyone knows I love craft paper and I always have to do some browsing when there’s paper involved. This shop may be a bit smaller and cramped than other’s but they try to make due with the space. And their wall of scrapbook paper is pretty impressive. Impressive for an arts/​craft/​hobby chain store I should add. So at least I know where to go if I need some instant gratification for craft paper and can’t wait for my trips way out of town for the brick/​mortar scrapbook shops.
Other crafts are well-​represented here too, like supplies for kid’s art crafts, painting and jewelry making. There’s also a lot of party supplies and baking décor, and of course their picture framing section.
Always look for their coupons and sales, that’s the best way to get more bang for your buck.

I went into the Skokie store today looking for a prop kit for a Christmas party that I am having. The first lady I spoke to said the only ones they have are for weddings and they are in aisle 72. The only one that was in that aisle was a wedding prep kit which is not what I needed. So I go online to the Michael website while I’m in the store and I see that it says they do carry them in the store that are not wedding themed. So I go to the cashier and ask him if he can search their database for prop kits and tell me which ones they have on hand. He said they do not have that kind of system and all they have a floor associates that can just search for it on the floor. So basically he said there’s no way of knowing what they have in the store its just what they know is their off the top of their head. So then I ask another girl who’s at the register if she knows where they are & she said they used to have them in aisle 79 but she hasn’t seen them in a long time so I go to the aisle and they are not there. So I asked for a manager and the cashier sends me to Brian, the manager. I asked Bryan if he could go online and look and see if they have any prop kits in the store similar to the ones they sell on the Michael’s website. I show him a couple photos from their website that I had seen that I was interested in. He leads me to a section where there are more than one type of prop kit and exactly the type I was looking for, a Christmas themed kit. It took less than a minute for him to help me and it was very disappointing that everybody else had no idea what I was talking about and were not helpful at all. I don’t understand how a store as big as Michael’s and have as much inventory as they do not have a system to search items. Brian is a good manager and he knows what he’s doing and he knows his way around the store, as for everybody else, the three people I talked to at least, need to be better trained.

So annoyed. Just spent 20 minutes waiting for them to find me a tree that they had on didplay. Of course they didn’t have it. Decent sale price. Didn’t have it and didn’t offer to even call another store. Will never come back here again. Took me forever just to find sales associate. Funny the girl told me she saw several of them in the back earlier. Oh well I’m taking my money to home depot.

Lately I’ve been on a DIY-​a-​thon due to all those cool projects I find on pinterest. Michaels IS the place to be for those do-​it-​yourself projects.
Definitely love that they always have a huge amount of items and sales literally every week. They also have coupons all the time (50% off at times) as well as flash sales and other promotions.
Service is exceptional. Everyone is friendly and the employees I’ve met really know their crafts. Today I went in to pick up some Krylon sealer for a DIY project and one sales associate was super helpful and he knew exactly what I should get depending on the type of finish and item I was trying to protect! That’s huge points in my book when a sales associate actually knows what they are talking about instead of just pointing me to a product! Kudos to that awesome sales guy!
Definitely love this place for all their fun goodies and always a great place to pick up craft supplies.
Minus one star because the store is HUGE and sometimes it’s hard to find a sales associate to help you find where something is (because they’re all busy working).

This review is as a shopper only, no framing or classes. I was really not thrilled with this store. (I will admit it was a Saturday before Halloween season.) it’s really cramped and poorly laid out. The staff is friendly and helpful, but do nothing about the screaming children, crowded aisles, or general atmosphere of the store. The amount of unruly kids with parents who don’t care is usually something that gets to me, but I was notably peeved because the staff was walking the floor and did nothing. But honestly the store is way too cramped if more than two people want to be in an aisle.

Prices are decent but service lacks. Waiting two weeks for a SIMPLE frame job. Assemble frme and sandwich between two pieces of glass, simple! Noon the day of pick up it is not ready, told it will be in a coupe of hours. Call at 5:30pm and told will be done by day’s end, 9pm and they will call me when ready. Hope they give me time to drive over there by the time they call! Disappointed! And to boot, I used a coupon which gave me 75% off custom framing. The total was $ 276. You mean to tell me a frame from Michaels cost $ 1000 before my coupon? Nice coupon scam!

Excellent help from the framing department. She was extremely helpful and I felt accomplished due to her help. She also teaches a jewelry class that I will find a reason to take! Thank you!

This store has all your crafting needs and its everywhere out in front in bins in the hsll way walking in EVERWHERE the one thing you cant find when your here is HELP there never a employee when you need one you have to go on a mission just to find one and by the time you do find one you forgot what you needed them for and they all are crabby and unfriendly and sct like you bother them when you need somthing

Michael’s stores can be a bit overwhelming with products everywhere as soon as you enter and even outside the store in their bargain bins. Their merchandizing planogram could use a refresh but it’s still relatively easy to find what you are looking for without needing a store associate to help you navigate the aisles.
They have sales often enough that shopping here can be a real value at times. They also have a pretty diverse base of products that almost anyone interested in crafts can find useful in their artistic endeavors. I am not very artistically inclined and shop here mostly for their framing selection which I believe to be the best you can find anywhere without having to go online.
I’ve been to a few locations and I have found this one to be on par with others. My only point of criticism comes from the fact that their store shelves and the store overall is a bit dusty but that’s me being critical. This shouldn’t stop you from shopping here at all but dusting the store shelves or filtering the ventilation would be a thoughtful consideration that I am sure that customers would appreciate.

Hard to find help.

Poor shopping experience compared to other locations. I approached an employee to ask a question and she sighed loudly and was visibly annoyed. The paper selection was shotty. When I couldn’t locate an item, the only employee I could find after several laps was the same rude employee (who couldn’t answer my last question) so I gave up and went to check out. When the cashier asked me if I found everything I was looking for, I told her no. There were no follow up questions or offers of assistance. Why bother asking? I’m avoiding this location in the future.

It’s not that this Michael’s is any more special than the next but every time we need something for crafting, from picture frames to jewelry organizers or even cos play odds and ends, we’ve been able to find it here. The staff, when you can find them are super friendly and helpful as well.

This rating is based SOLELY on the cashiers. They’re some of the fastest and friendliest cashiers out there. Great customer service is hard to come by now a days.

Great frames. Great selection. Very expensive prices. Their frames are simply unaffordable & outrageously priced without their coupons. With coupons they’re still expensive.

I usually avoid these stores. They depress me so much that it takes me to sleep it off before I’m back to my old self.
However, I was told by a friend that Michael’s framing is pretty good and very very price competitive. But still, the above was too strong to me to verify his statement.
When I received a flyer from Discover (my Credit Card) saying that if I use that card at Michael’s, I would receive an additional 30% off their prices (which includes any sales such as 50% off framing), I took my large Frank Lloyd Wright’s Fallingwater print to them. This was originally framed by me 7 years ago, and at that time, in light of saving money, I used a IKEA metal frame and sort of adjusted a matte. That final product was passable, but when the frame finally started to show its age (It doesn’t hold well while moving apartments), I asked Michael’s to give me a quote.
Raquel took care of everything; she knew her stuff, was friendly, and seem capable. She helped me choose a great frame, one that had a dark leather feel to it, which went really well with the architectural print. I loved the fact that they can take a photo of the print you want framed, input it in the computer, and give you a approximate rendering of how it will look as a final product.
The only kink in this whole process was communication. Apparently, the frame I ordered came in damaged, and they had another one shipped out. But they were still able to get it done within a few days of when they promised, so I don’t feel too slighted by this.
Why the one less star, well, the store is still depressing. And probably because the whole concept for me, of going for crafts in crowded aisles isn’t my cup of tea.

The store is big, and full of everything you’d expect at an arts and crafts store. I went in today for their 50% off of frames promotion. I lugged those big things around, and was a bit confused by the register set-​up, but I made it there. They are sectioned off in a way that suggests they sometimes have very long lines which need to wind around the store. I asked the cashier if the frames were part of the promotion, but she blankly didn’t answer. So, I waited for her to ring them up, as there’s a screen where I can see prices. She was very pleasant and friendly, but when I asked if the promotion was working on all of them since they were all the same brand, she didn’t know. She kept saying «I don’t know» and when I asked if she could find out why on $ 66.00 only $ 12 was coming off, she looked petrified. I wasn’t being aggressive or rude, I just wanted to know what to do so I could get in on the sale, and she just stared blankly saying she didn’t know. She was very nice, but not hepful, so I left without anything :/​Maybe it was an off day. I’ll try again some day and look for a manager to help.

Love this place for my daughter’s duck tape addiction.
Also great customer service.

Micheal’s is a solid arts and crafts store. Whether your in need of a gift which is ready made, an art set, wood working set, carving, model set, puzzles and so much more, they have a ton of the stuff. All of which meets every price range. I scored an art set made by the Highlights people, with activity books, crayons, markers, craft scissors and more for only $ 5 dollars regular price. Wow. They also carry some lawn furniture, patio décor, kids equipment for the beach like sand rakes and pails. When the seasonal stuff comes out it’s usually fairly priced. Items to help you with decorating a cake, cookies and other baked goods and so much more.
If you have the time and wish to go through the store, you’ll find so many products for so many different hobbies you might find interesting and a reason to try.
About this location specifically, I wish they had more employees or associates looking to help. You can spend a long period of time walking the aisles looking for an associate close enough to where you are to aid you in finding a price or getting something off a high up shelf. A call button in different areas of the store would be helpful.

I am like a kid in a candy store in here. There’s so much to see, so much to touch and all sorts of fun stuff to make.
I like to make my own jewelry sometimes, and I found everything I needed here — wire, beads (although, their selection is limited and you can only get the cheap stuff here), pliers, glue, clasps. I wanted to buy a glue gun just for the sake of having one. Seriously this place is like crack to me.
My only complaint is about the staff. The are cranky and don’t really know anything about the store. I don’t even think they said a word to me, but just pointed in the direction I needed to go.