Bed Bath & Beyond

I love Bed Bath and Beyond. I could spend hours walking around the store. They have so many cool things. I love all those as seen on TV things. Big selections too.

This BB&B was very similar to all the other BB&B stores that we have visited in the past. There was a wide variety of items but the aisles were cramped. Fortunately, everything was laid out the same across stores so it was easy to find what we were looking for.

I purchased a piece if furniture from here, that, needless to say, was an ordeal to purchase and once I received it, am sad to say was also not a great piece of furniture, HOWEVER, this review is for the great customer service I received especially from Jamee and Rick after. There were both fantastic. Normally this piece of furniture is only available online, but they allowed me to bring it into their store and return it there and were exceedingly helpful in helping me problem-​solve. I truly appreciated the efforts they made for me and for that, I’ll return (just not to buy furniture)!

I recently went into the Bed Bath & Beyond store located in Assembly Row in Somerville, MA, and was helped by Rich. Rich was amazing– he was very knowledgeable about the products, knew where everything was located, and was a pleasure to work with. I highly recommend this store, as the level of customer service was great! Thanks again, Rich!

Whoever hires here, does a great job and should pat themselves on the back. The staff are always friendly and helpful. I’ve had to return a few items, and they are completely pleasant about it. I buy all my home goods here. My expensive purchases I also take here. I shop here to reward them for their great return policy. Seriously, it’s pretty awesome. The products are great. I also love the 20% coupons. Why would you shop anywhere else? I was there today and the lady who rang me up was so nice. It’s people like that, that make me want to shop there again!

Why am I writing a review on Bed, Bath, and Beyond? I think the better question is why there are two of them so close to each other, when the rest of them in Greater Boston are pretty spread out. However, having two this close together actually came in handy.
I knew that BBB has an amazing return policy, and then I read online that others were having problems with peeling Calphalon pans… and that they had returned them years later. I took my pans into this store, no receipt of course (it’s 5 years after I bought them), and they told me it was no problem.
The store only loses one star because I wanted to exchange for All-​Clad pans, and this store had almost none. The other reason it loses one star is that some of the people at Customer Service seemed confused. They kept on bringing up the wrong kind of pan, even though I had brought one to the desk. I also showed it to them on their own website, and just the whole process of finding the prices was way too long, and the people were getting frustrated because they kept on bringing up the wrong prices. Other than that, a great experience, and then I hopped over to Everett to get the other pan I wanted.

Regular run of the mill big box store. Nothing to write home about.

Substantially smaller selection of cooking gear than I would’ve hoped from a BB&B of this size, though the convenience factor and abundant parking buoy this place up to 3 stars.
You could do much worse, I suppose.

This store is right around the corner from my house. I get offers in the mail from them all the time. I rarely shop here. Everything seems really expensive — and while that may just be the way things go with home decorating/​appliances… It just seems TOO expensive. At least for right now, and for me.
I have come in here for last resort type items that I could not find anywhere else. I spent a great deal of time talking to a few of the employees on the phone the last time before I went in to purchase some attachments for my KitchenAid mixer. They did tell me that they might not be the most economical choice, but they did have my item in stock and could save it for me if I liked. They gave me a few other options, such as ordering it on-​line and getting some kind of discount for it being the first time I ordered from there, ecc. I opted to get my hot little hands on the pasta attachment that evening. An hour later, there were fresh ravioli on the table. Satisfied, hells yeah!
I want to get the rugs they carry here. I also want to buy some drapes that they sell here — the kind that blocks out noise, light and THE COLD! But, I really can’t see dropping that kind of money on curtains… Not this winter, nope! Maybe next year, I’ll get a raise and be able to buy all the things I drool over at this store? Maybe, just maybe!
I like this location better than the Watertown one that I’ve been to (that no longer exists… right?) it seems to be better organized, from the entrance, all the way around to the front of the store, and then that is where shit seems to get crazy — who is the cashier, why is the long desk looking thing there? is that the customer service desk? Why is the lady waving me over there if it’s customer ser— oh, you are a cashier?! Oh, why does your register look different from the other ones?” Usually there are a bunch of people standing around looking for a place to hand over money, and a bunch of employees chatting with each other by the exit. I’ve never had to wait terribly long to get my transaction taken care of, it just seems… wicked awkward. To say the least.

Clean. Lots of parking. Great with returns.
We started a bridal registry online and decided to finish it in the store. We live up the street and we were just going to ‘run in and scan a few things.’ However, an hour later… we didn’t feel pressure from the salesman, but he was VERY helpful. Made a lot of good points about getting things we may not need now, but don’t want to buy ourselves in the future. We were there for 2 hours, the salesman gave us bottled waters and offered us a basket of snack packs! Unreal! He even told us to leave when we feel tired and come back another day; we had plenty of time and it’s better for it not to be a miserable experience. Great experience.

They are good for one stop shopping. It’s also right next to Christmas Tree Shop which makes it convenient to get good steals.
They are also good about returns. We tried some air mattresses and they didn’t quite work out. No hassles!
Pretty big store with no crowds!
The staff was also very nice. It’s fun to browse.
Parking was a piece of cake. Big lot.

This store is getting one star for location. It should be getting no stars, because finding it is impossible. How can a place that doesn’t appear to exist get any stars? I spent at least 45 minutes driving in the rain, my bladder about to explode, roundabout after roundabout, Dunkin Donuts after Dunkin Donuts, LOST.
Here are the store clerk’s directions from Harvard Square: «Get on Storrow drive, get off at Sullivan Square, it’s on the right.»
WTF? I realize that the greater Boston area does not have signage because signage would mean that newcomers could find their way around, and that would be bad… but store clerks should give better directions.
Here are the directions I got from a truck driver who found me tearful in a random Dunkin Donuts somewhere in Somerville, MA: «Go out of this parking lot and turn left. Straight ahead to the roundabout. Go three-​quarters of the way around, get out of the roundabout right before the lot of parked cars. Stay to the right. Go through some blinking lights, you’ll see a Home Depot on your right. Stay to the right. Make a HARD RIGHT TURN right after the Home Depot. A HARD RIGHT TURN. Then go straight ahead and you’ll see a Dunkin Donuts on your left. Continue on this road until you come to the shopping mall where Bed Bath and Beyond is located. Good luck.»
Notice there are no street names involved. But at least the guy gave me some landmarks. I started laughing hysterically when he said I’d see a Dunkin Donuts on the left. I mean, come on, this is Massachusetts. I wouldn’t be in this state if I didn’t see a Dunkin Donuts on the left.
Now, aside from the poor location, I found all the housewares I needed at Bed Bath & Beyond for my move. I recommend the one in El Cerrito, CA though. It’s on the right side of San Pablo. From I-​80 exit University Avenue. Left on San Pablo, continue until you reach the shopping mall. How easy is that? Pie.