Open Road Volkswagen

3 strikes and you’re out! Note to management– get your act together.
Opportunity to gain a customer #1– I went there in May/​June looking for a car. The sales person told me they got some new used cars in but they weren’t ready to be looked at yet. He’d call me in a day or 2. Never did. Thanks for the blow off, dude.
Opportunity #2 to gain a customer– I went back there to look again. They couldn’t /wouldn’t give me as much for my trade in as another dealer. No problem! I’ll just keep looking.
Lucky me found a great car, a great deal and the best customer service at Shrewsbury VW. Best car buying experience EVER! No need to negotiate– they gave me so much more than I was expecting for my trade in and they were willing to come down a little on the car I was buying. I didn’t have to ask for anything.
Opportunity #3– This time to mend a broken relationship. The cover to my gas tank door popped off God only knows where! I called Shrewsbury VW about it. «No problem! You’re under warranty. No need to come all the way down here. You can bring it ANYWHERE»
Anywhere except Open Road VW in Bridgewater. When I went there today they couldn’t brush me off fast enough. The person in the service department said it wasn’t under warranty and that I should bring it back where I purchased the vehicle. Maybe they would do it as a good will service. I will gladly drive 30 minutes farther for superior customer service. I have stepped into Open Road VW in Bridgewater/​Somerville for the last time.
PS If it were possible I would give them zero stars.

Great service folks, but sales department relies on old school hack sales techniques. The customers deserve better. The cars deserve better.