H Frank

Bought a happy painting of a vineyard. Service was great. Typical boutique store but they had something that was worth paying $ 438 for a painting that we liked.

DO NOT order from this establishment. Buyer beware! We purchased a bedroom set from H Frank in September. We were told the items would be delivered 2 weeks before Christmas. In January we still had not received a call from the store to tell us our items were ready to be delivered, so we called and asked where they were. After the owner said she would check and get back to us, we never heard from her. We called again, and were told that the factory the items were coming from was closed for the holiday, it was January! The owner said she would call when they re-​opened, and again, we heard nothing. We called back the following week, and were told that it was being shipped, and that it would be another 2 weeks. Again, we heard nothing so we called back. Another excuse was given, and we were told it was on the way. We called again, and were told that the bedroom set had arrived back east, and that we would have it soon. When we called to find out where the set was a week later, we were informed that the company that H Frank uses for transport will only deliver furniture if they have a full truck. So our bedroom set, sat at a transport hub for 10 more days. At this point, we told them to either get the set or return our money. Once again, we were told they were working on it, and we would get a phone call back. No phone call! The truck they finally found to deliver the set broke down on the way, delaying the process even more. The set finally arrived, and was delivered by people that could not handle the weight of the furniture, and had no business delivering anything. The dresser came in first, and after looking it over, there was paint stain that had dripped down the front of the dresser, there were areas that had light spots, and the trim around the dresser was not put on correctly. We told the delivery gal that it was not acceptable, and her first response was that she could have the companies faux painter fix the problem. We refused. She had another dresser in the truck that was also being delivered, so we ended up with that as the replacement. Long story short, do not buy from here, they cannot handle the orders, nor deliver what they promise. To pay 5K for a bedroom set, and to be treated the way we were was not worth the price. And one more thing, when the owner asks for the money up front, and tells you that once the order is placed that it is not refundable, RUN.

H Frank is one of the several home accessories stores that are as much a part of the Sonoma Plaza commerce as the wine tasting places and the Swiss Hotel. One difference here is that H Frank has a lot more furniture and associated furnishings. It was fun to look around, imagine the possibilities and wonder who really buys this stuff.

Very nice store, with really fun items — and as others have noted, the staff is friendly. However, it’s been almost a month since I bought a rug at their shop — and there has been ZERO communication to me on when it may be delivered. Extremely poor customer service.
My advice — go check out this place, and if you buy something TAKE IT WITH YOU (DO NOT HAVE IT SHIPPED) to avoid having an unacceptable post-​store experience. I sent 2 emails, and made 2 phone calls to ask for at least minimal information (i.e. when the rug would ship; is there any update?) — on the phone calls, the employee has said the same thing twice now «oh geez, been so busy I forgot to check on that for you.» Guess they don’t check email either, as that’s been zero response too.
Really a shame. Such a fun looking store, in cute Sonoma town square. Again, my shopping advice here (so that you’re not out gobs of money with nothing received), if you see it in the store, and want it — pay, and take it out the door with you. Otherwise, good luck in getting anyone to follow-​up.

Avoid this store if you don’t want to be annoyed. The products are shoddy, the salespeople are clueless and the store policies are not competitive. I found a bar stool I liked and needed three of them. This was not an inexpensive purchase. The salesperson I spoke to took the information and asked me to call the store on Monday to find out how soon they could be delivered. I needed them ASAP. When I called Monday another salesperson told me the owner didn’t know when she would be going to go to the warehouse to pick them up and the standard delivery time (to an address 3 blocks away) is six to eight weeks. The owner then contacted me and said that the salesperson was not properly trained and gave the wrong information. The stools would be available in a few weeks but because they are special orders all sales are final. No chance to see how they looked in my house. I found great bar stools at CB2 the next day. They were in stock and cost $ 100 less per stool. I put them in the car and drove home that day. I also bought a small metal vase at H Frank that day. When I got home I saw that the entire side had split and could not be repaired without welding. I am so frustrated with the lack of quality I don’t even want to go back to the store to return the vase.

Nice to window shop and to browse around the store. Doesn’t seem like a lot of actual purchasing though.

Thought the people here were nice and the prices reasonable (for the area and the quality).

Totally cool, mission-​style home and art/​jewelry store. The employees were super friendly and hip, even bringing out their dog to be played with! We purchased some small jewelry items, and salivated over the furniture and household elements. Worth a visit!

What an intriguing store in terms of the diverse items. I bought a wonderful baby gift of soft lambswool slippers for $ 13, an hysterically funny sign for a friend ($ 23) and a coffe table for myself (unusual and worth the dollars). The range of unique items varies from almost one of a kind knick-​knacks to bedroom, living room and dining room furniture that I have not seen in the chain stores aimed at mid to upper scale incomes.
BTW, the person who helped me through the store was fun, helpful, not pushy and had great ideas.

I visited during a recent wine trip and have got to say this is a great place to find something special for your home! My GF and I visited 2 – 3 times while making decisions and each time had a different person and each one was very helpful and friendly. Granted you can find many of the items in other places but then you couldnt say that you got it in Sonoma! :)

Interesting pieces, but snotty and/​or pretentious shopkeepers.