Stanley Steemer of Sparks, NV

This should be your first phone call when a whoops, uh oh, or oops happens on your carpet!
There was an incident where I may or may not have been crafting on the living room carpet when a mysterious ballpoint pen accidentally broke on the floor. Honestly, I fully blame our two cats. I am quite sure they did it.
After trying a handful of internet tricks and several recommended cleaners, the stain was still there though a bit lighter. I broke down and called Stanley Steemer. Angela answered the phone and was my angel in disguise. They were supposed to be all booked up but she sweet talked one of the guys into a next day service appointment for me. I thanked her repeatedly for that one!
The next day arrives and so do my two helpful Stanley Steemer men, Greg and Joe. Greg immediately notices my slight southern accent and we hit it off as fellow east coasters turned Nevadans. He immediately got to work trying to get the stain out of my carpet. Joe was the official helper and gofer for all the various products Greg tried out on my carpet. They spent almost 45 minutes alone trying to get that stubborn stain out. I couldn’t believe it! I didn’t even have that much time or patience to try doing that and these are my floors! Greg was a miracle worker and got the stain down to two little tiny spots that are barely noticeable now. I couldn’t believe it! Then they got around to cleaning the rest of the carpet. Joe was the resident Hercules, lifting up the furniture so Greg could steam underneath every single piece of extremely heavy furniture we have. He did it all one handed! My wife and I together can’t move these couches if our lives depended on it!
They spent another hour getting the living room carpet all steamed and beautiful. I offered them waters and gatorades for all of their hardwork, I’ve never seen two more gracious people for such a small offering. Honestly, they worked their butts off for me and those drinks were the absolute least I could do for such wonderful service. They were some of the nicest, kindest, chattiest guys I’ve ever had in my house and it was a pleasure to hang out with them while they made my carpet look like new again. They took their jobs seriously but they took their customer service even more so. This was some of the best customer service I’ve ever had while having something done on my house.
I would highly recommend Stanley Steemer to anyone who needs their carpets, drapes, furniture, tiles, etc cleaned. They will take care of pretty much everything in your house for a reasonable fee. Now if you want to have a good time while having them tend to your house, be sure to ask for Greg and Joe. They made it feel like a fun house party while they cleaned my floor.

I don’t write a lot of reviews, but the service I received from Stanley Steamer today was fantastic! I’m happy enough I even went out of my way to call the dispatcher to commend the guys. The techs were very friendly and professional and spent over 2 hours working on the carpet. They went way above and beyond on our thrashed carpet (spills and cat pee!) got all the stains out except a few red juice stains from my 4 year old. Not only did they do a great job, but they gave me 2 extra solutions to help with spills in the future for free because my floors were so bad. I have used this company in the past with pretty good results and although it was somewhat pricey to pretreat, clean, and deodorize my entire carpeted 1300 sq ft house ($ 295) I will use them every time from now on. I feel I got MORE than I paid for between the quality job and customer service. I’ve used other companies in town and never got the quality I did today. Except for the few juice stains I can’t blame them for not being able to get out, my carpet looks new and smells good. Seriously, it was really bad before they came. Love them!

I’ve used Stanley Steemer before and they seemed to do a good job, but our experience today was very disappointing. After scheduling an online appointment for between the hours of 9 and 1, the crew didn’t show up until 2:30. What made it worse was that the dispatch center, which is located in Las Vegas, called us at 12:10 to say they were on their way and would be there shortly. The crew told us that they hadn’t even finished up their job in Reno at that time, let alone drove the one hour to get to our home. If scheduling is important, you might want to try another service.

I called Stanley Steemer to clean my couch, loveseat and a chair and ottoman. They were full of pet hair and I figured that a professional cleaning would take care of it. NOT! The crew showed up on time and were considerate of keeping the carpet clean, a plus for them. However they were completely clueless as to cleaning the upholstery. The pet hair could not be removed. They had no brushes on their equipment, and they couldn’t even remove a little piece of caramel candy that was stuck between the cushion and the back of the sofa. I had to go get a knife to scrape it off! These guys were apologetic for not having the proper equipment, but that was it. They had no ownership of responsibility and no offer of a discount or comp. Another negative is that they kept trying to upsell me deodorizers, protectants, etc. Needless to say I declined. These guys may be OK for carpets (don’t know) but stay away if you want clean upholstery.