Hobby Lobby

Some background: I use spray paint professionally. I have over 100 cans of various brands and colors of spray paint stored in my climate-​controlled studio.
One day, I purchased 5 cans of glitter spray paint from Hobby Lobby, and two cans from a nearby Michael’s. When I tried to use it, one of the cans of paint that I purchased from Hobby Lobby virtually exploded, spraying glitter and solvent all over my hands. I carefully tested two of the other cans I purchased from Hobby Lobby, and the nozzles stuck down, emptying the cans’ contents onto my lawn. (I have only seen this happen once before, on a 15 year old can of paint I found.) I tested the two cans that I had purchased from Michael’s at the same time– those worked fine, no problems.
I tried to return the cans of paint to Hobby Lobby, where I was confronted by the manager, a heavyset woman with short brownish hair. I was very polite and not forceful (it was obvious that approach wouldn’t have helped with her), even though she was very insulting to me– implying that I didn’t know what I was doing, that I had stored the cans improperly, etc. The manager simply refused to handle the problem in a professional way. As the manager walked away, the checkout clerk rolled her eyes– I’m guessing the clerks are all-​too familiar with their manager’s behavior.
I was able to exchange the two unused cans for «fresh» cans of glitter paint (giving me a refund was out of the question). When I tried them out at home, the nozzles stuck again, and the cans blew themselves out on my lawn again.
I decided to contact the paint manufacturer directly, and they took care of the problem. Still, I’m pretty blown away and disgusted by how Hobby Lobby handled this situation. I spend a lot of money on art supplies– and now all of my business goes to their competition. I advise anyone looking to purchase spray paint to look elsewhere because of the problems I had.

I love this store! Live in Idaho and have no problem driving out there.
Wonderful selection. I like that they carry different brands than JoAnns or Michaels.
Great place!!!